StudentUniverse

Travel90% confidence

StudentUniverse is an online travel agency that offers discounted flights, hotels, and tours primarily for students and youth travelers.

Waltham, MA
studentuniverse.com
Owned by Flight Centre Travel Group

About StudentUniverse

StudentUniverse is an online travel agency focused on discounted travel for students, youth, and teachers. Through studentuniverse.com, eligible travelers can book flights, hotels, hostels, and tours at specially negotiated student and youth rates with many major airlines and travel providers worldwide. The company is based in Waltham, MA and partners with airlines, accommodation providers, and tour operators to offer lower fares and flexible options tailored to younger travelers studying, interning, or backpacking abroad.

A StudentUniverse charge on your bank or card statement usually appears after you’ve booked a flight, hotel, or tour through their website or mobile site. Charges can be for a one-time booking, taxes and fees associated with that booking, seat selection or baggage (when processed at the time of purchase), or booking change fees if you modified an existing reservation. In some cases you may also see a temporary authorization hold when you first enter your card details or when StudentUniverse verifies your payment with the airline or hotel; these holds typically drop off and are replaced by a final, posted charge once the booking is confirmed.

If you don’t immediately recognize a StudentUniverse charge, start by checking your email for confirmation messages from studentuniverse.com around the date of the charge, including any bookings you may have made for friends or family. Log in to your StudentUniverse account to review “My Trips” or “Bookings” for recent purchases, and compare the total amounts and dates to your statement. For questions or disputes, use the Help/Support section on studentuniverse.com to access live chat or their contact form, and have your booking ID, full name, and the exact charge amount ready. Common issues—such as duplicate bookings, name corrections, cancellations, or refund status—are usually resolved by contacting StudentUniverse support, who can confirm whether the charge is from them, explain the fare rules set by the airline or hotel, and outline your options for changes or refunds.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to StudentUniverse.

  1. STUDENT UNIVERSE STUDENTUNIVER AUS
  2. STUDENT UNIVERSE\275 GREY STREET\STUDENT

Frequently Asked Questions

Why do I see a StudentUniverse charge after booking a flight or hotel?

When you complete a booking on studentuniverse.com, StudentUniverse processes your payment for the flight, hotel, or tour along with any applicable taxes and service fees. The total you see on your statement should match the “Total Amount” on your booking confirmation. In some cases, the charge may post a day or two after you book, depending on your bank’s processing time.

Does StudentUniverse use subscriptions or recurring billing?

StudentUniverse does not operate on a subscription or membership billing model—most charges are one-time payments for individual trips or services. If you see multiple charges, they are typically separate bookings (for example, outbound and return flights booked separately, or flights plus accommodations) or fees for changes or add-ons you requested. You will not be automatically billed monthly or annually by StudentUniverse for simply having an account.

What are common amounts or patterns for StudentUniverse charges?

StudentUniverse charges usually reflect the full cost of a specific booking, such as a flight ticket (often several hundred dollars), a hotel stay, or a tour package. Occasionally, you may see more than one charge if your itinerary involves multiple tickets issued by different airlines or if taxes/fees are collected separately according to airline rules. A smaller additional charge may also appear later if you made a change, added baggage or seats, or paid a change or service fee.

Why do I see a pending or small temporary charge from StudentUniverse?

A pending or small temporary charge can occur when StudentUniverse or its payment processor verifies your card during the booking process. This is an authorization hold to confirm your card is valid and has sufficient funds; it may appear as a small amount or as the full ticket cost in “pending” status. Once the booking is finalized, the pending hold is either completed as the final charge or dropped and replaced by the final, posted transaction—any temporary holds that are not captured should disappear within a few business days, depending on your bank.

How can I cancel a StudentUniverse booking or avoid further charges?

To cancel, log into your StudentUniverse account and go to your trips or bookings section, then select the specific itinerary and look for cancellation or change options. Whether you can receive a refund or credit depends on the airline’s or hotel’s fare rules and the type of ticket you purchased (refundable vs. nonrefundable), as well as any StudentUniverse service fees. If online cancellation isn’t available, contact StudentUniverse support through the Help/Support area of their website as soon as possible—cancellation options are usually more flexible within 24 hours of booking and before departure.

How do I request a refund for a StudentUniverse charge?

Refund eligibility is determined primarily by the airline, hotel, or tour operator rules attached to your booking, and secondarily by any StudentUniverse service fees, which may be nonrefundable. To request a refund, access your booking on studentuniverse.com and follow the instructions for refunds or credits, or contact their customer support with your booking ID and details. They can tell you whether your trip qualifies for a refund, a travel credit, or only partial reimbursement, and will update you on processing timelines once a refund is initiated.

How do I contact StudentUniverse about a charge I don’t recognize?

Go to studentuniverse.com and open the Help, Support, or Contact section to reach their customer service via online form, live chat, or listed phone options, depending on your region and time of day. Provide your full name, the last four digits of the card used, the exact charge amount, and the transaction date so they can search for a matching booking. If you booked through a partner site or were added as a traveler on someone else’s reservation, mention that as well so they can locate your record more easily.

This merchant is in the Travel category

Browse all

Related Merchants

Smarte Carte
Webjet
Booking.com
Wi-Fi Onboard
Canberra Airport

Compare StudentUniverse

vsSmarte CartevsWebjetvsBooking.com

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you