Super.com is a savings-focused travel and financial services app that offers discounted hotel bookings, travel deals, cashback, and a paid membership program called Super+.
Super.com (formerly Snaptravel and Snapcommerce) is a technology company and “savings super app” that helps customers save on travel and everyday purchases. Through its website and mobile apps, it offers steep discounts on hotels and other travel services, plus financial tools such as cashback rewards, a credit-building card, and cash advances. The brand operates primarily under the Super.com name, while some billing descriptors and support pages may use alternate labels like “SHPPTCT” or “Shpptct Help.”([en.wikipedia.org](https://en.wikipedia.org/wiki/Super.com?utm_source=openai))
Charges that reference “Shpptct,” “SHPPTCT,” or similar variants (often with the phone number 1‑833‑773‑8471 or the address 18 Bartol Street, San Francisco) are widely reported to be tied to Super.com, typically for the recurring Super+ membership (around US$15/month) or other subscription-style services sold through the Super.com platform. These may appear as small recurring fees, trial conversions, or purchase-related support/billing entries associated with hotel bookings or other offers promoted by Super.com.([scampulse.com](https://www.scampulse.com/supercom-reviews?utm_source=openai))
If you don’t recognize a Super.com/Shpptct charge, start by checking whether you (or a family member) recently booked travel, signed up for a Super+ trial, or interacted with Super.com ads or offers. Log into your Super.com account or app to review active memberships, past bookings, and billing history. If you still can’t match the charge, contact Super.com support using the details on their website or in your confirmation emails and request clarification or cancellation. When you believe the charge is unauthorized and the merchant is unresponsive, your next step should be to contact your card issuer to dispute the transaction and block further charges.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Super.com.
Why does my statement show a charge from “Shpptct*1-833-7” or “SHPPTCT” instead of Super.com?
Super.com sometimes uses alternative billing descriptors such as “SHPPTCT” or “Shpptct*1-833-7 … 18 Bartol Street” for its services, especially for Super+ membership and related subscription products. These labels are tied to the same company behind Super.com travel and savings products, and often include their support phone number or San Francisco mailing address.([scampulse.com](https://www.scampulse.com/supercom-reviews?utm_source=openai))
What is the typical amount for a Super.com / Shpptct recurring charge?
Many users report recurring Super.com or Shpptct charges around US$15 per month, which aligns with the Super+ membership fee, though your exact amount can vary based on promotions or currency. Check your Super.com account or emails for a Super+ plan or other subscription started during a booking or trial offer to confirm the exact billing terms.([firstcard.app](https://www.firstcard.app/learn/is-super-com-legit?utm_source=openai))
How do I cancel my Super+ or other Super.com membership linked to a Shpptct charge?
To cancel, log into the Super.com app or website, go to your account or membership settings, and look for Super+ or subscription management options to turn off auto-renewal. If you can’t find the option or the in‑app cancellation isn’t working, use the in‑app chat or the contact form on Super.com’s support pages and explicitly request that your membership be canceled and further recurring charges stopped; keep screenshots or emails as proof.([super.com](https://www.super.com/landing-page-travel-iframe?utm_source=openai))
Can I get a refund for a Super.com / Shpptct charge I didn’t expect?
Refunds are handled case by case. First, identify whether the charge is for an active Super+ membership, a hotel or travel booking, or a trial that converted. Then contact Super.com support with your email, last four digits of the card, date and amount of the charge, and any booking IDs. Explain that you did not intend to enroll or that services were not provided as expected and request a refund. If they refuse or don’t respond, you can escalate by filing a dispute with your card issuer.([scampulse.com](https://www.scampulse.com/supercom-reviews?utm_source=openai))
How can I verify what my Shpptct / Super.com charge is for without an obvious receipt?
Search your email (including spam) for messages from Super.com, Snaptravel, or Snapcommerce, and check within the Super.com app for your bookings, payments, and membership status. The date and exact amount of the card charge should correspond to a hotel booking, Super+ renewal, or another service listed in your account; if you still can’t match it, contact support with the transaction details so they can trace it in their system.([super.com](https://www.super.com/landing-page-travel-iframe?utm_source=openai))
Does Super.com place temporary authorization holds that might appear as Shpptct on my card?
When you book travel or start a trial, Super.com or its payment processors may place temporary authorization holds to verify your card or secure a reservation. These holds can look like unfamiliar Shpptct or Super.com entries for small amounts or pending statuses, and they typically drop off automatically if no final charge is captured. If a hold remains for more than a few days, contact your bank and Super.com support to confirm whether it will be reversed.([super.com](https://www.super.com/landing-page-travel-iframe?utm_source=openai))
How do I contact Super.com about a Shpptct or Super+ billing issue?
The most direct way is through the Super.com app or website via the customer support or chat function, where agents can view your bookings and membership. Some users are also routed through support sites such as shpptcthelp.com for billing questions, but if you’re unsure, start from Super.com’s official site or app to avoid phishing, and provide only the minimum necessary billing details.([joinchargeback.com](https://www.joinchargeback.com/whats-this-charge/shpptcthelp.com/SHPPTCTHELP-COM?utm_source=openai))
Can multiple small Super.com / Shpptct charges mean fraud on my card?
Multiple small recurring Shpptct or Super.com charges often indicate an active Super+ membership or repeated billing cycles, not necessarily card theft. However, if no one on your account recognizes the app or a prior booking, treat it as potentially unauthorized: cancel any identified memberships, ask Super.com for a full billing history tied to your email or card, and if you still suspect fraud, have your bank block the merchant and issue a new card while investigating the charges.([scampulse.com](https://www.scampulse.com/supercom-reviews?utm_source=openai))