SurvaQ Store

E-commerce86% confidence

SurvaQ Store is a Japanese online retailer operated by Kabushiki Kaisha SurvaQ that specializes in ergonomic pillows and comfort-focused lifestyle products. It is best known for its “neck and shoulder” double pillow designed to improve sleep quality.

Gifu, Japan
survaq-store.com

About SurvaQ Store

SurvaQ Store is the official online shop of Kabushiki Kaisha SurvaQ (株式会社サバキュー), a Japanese company that focuses on sleep and comfort-related products. Their flagship item is a double pillow designed specifically to support the neck and shoulders, often marketed as a warming or ergonomic pillow for people with stiffness, poor posture, or computer-related fatigue. In addition to pillows and pillow covers, the SurvaQ Store may also offer related bedding and wellness accessories through its dedicated e‑commerce site and official storefronts on major Japanese marketplaces.

A SurvaQ Store charge on your card statement typically comes from purchasing one of these pillows or related accessories through their official website or their official SurvaQ Store presence on platforms like Amazon, Rakuten, or Yahoo! Shopping. Because some orders are pre‑sold or in high demand, you might see charges processed when the order is confirmed, even if shipment occurs later. Customers may also see shipping or handling fees bundled into a single transaction amount.

If you do not immediately recognize a SurvaQ Store charge, start by checking your email for order confirmations from the survaq-store.com domain or from official marketplace order histories. Log into the site or marketplace account you used to buy the product and review recent orders and payment details. For questions about billing, delivery status, or refunds, you can contact SurvaQ Store via the contact information on their official website. If you still suspect the charge is unauthorized, contact your card issuer to dispute the transaction and consider resetting passwords on any shopping accounts you use.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SurvaQ Store.

  1. SABAKYUSUTOA

Frequently Asked Questions

Why do I see a charge from “SABAKYUSUTOA” or SurvaQ Store on my card statement?

The descriptor “SABAKYUSUTOA” is a transliteration of “サバキューストア,” referring to SurvaQ Store. This charge usually means you purchased a SurvaQ product such as their double neck-and-shoulder pillow or related bedding through their official website or an official SurvaQ storefront on a marketplace like Amazon, Rakuten, or Yahoo! Shopping.

What are common amounts for SurvaQ Store charges?

Common SurvaQ Store charges correspond to the price of their pillows and sets, which are typically in the mid‑range to higher price bracket for specialty pillows (often in the several‑thousand‑yen range per item, sometimes more for warming or upgraded models, or discounted when buying two at once). The exact amount will match the product price plus any shipping or tax shown at checkout on SurvaQ Store or the marketplace where you ordered.

Does SurvaQ Store use subscriptions or recurring billing?

SurvaQ Store primarily sells physical products like pillows as one‑time purchases and does not typically use a subscription model. If you see multiple charges, check whether you placed more than one order, purchased additional accessories, or had a partial shipment billed separately.

How can I cancel or change a SurvaQ Store order after it’s placed?

To cancel or modify an order, sign in to the account you used on survaq-store.com or the marketplace (e.g., Amazon, Rakuten) and review your recent orders. Many marketplaces allow you to request cancellation before shipment. If the order has already shipped, you may need to follow SurvaQ Store’s return or exchange process as outlined in their store policies and contact them via the inquiry form or contact details on their official site.

How do I request a refund from SurvaQ Store if I’m not satisfied with the pillow?

Refunds and returns are handled according to SurvaQ Store’s return policy, which may include conditions such as time limits after delivery, product condition, and whether packaging is intact. Visit survaq-store.com, look for the returns or FAQ section, and then contact customer support with your order number, purchase date, and reason for return to confirm eligibility and specific instructions.

Why do I see a pending or temporary SurvaQ Store charge on my card?

Some card issuers show a temporary authorization when you place an order with SurvaQ Store or a SurvaQ storefront on a marketplace. This is used to confirm that your card is valid and will typically either settle into the final purchase amount once the order is processed or disappear if the order fails or is cancelled before completion.

How can I verify which SurvaQ Store order a specific charge corresponds to?

Match the transaction date and amount on your card statement with your order history on survaq-store.com or the marketplace where you purchased. Look for orders placed within a few days of the charge and compare the total (including tax and shipping). Your order confirmation email will also list the total billed amount and the last four digits of the card used.

How do I contact SurvaQ Store about a billing or shipping issue?

Go to survaq-store.com and use the official contact or inquiry form, or use the contact details listed in your order confirmation email or on the site’s company information page. If you ordered via Amazon, Rakuten, or Yahoo! Shopping, you can also contact SurvaQ Store through the message or support tools within that marketplace, referencing your order number for faster assistance.

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare SurvaQ Store

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you