Sydney Adventist Hospital

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Sydney Adventist Hospital, commonly known as “the San”, is a large private, not-for-profit Christian hospital providing a broad range of acute medical, surgical, obstetric and diagnostic services.

Wahroonga, New South Wales, Australia
sah.org.au
Owned by Adventist HealthCare Limited

About Sydney Adventist Hospital

Sydney Adventist Hospital (often called “the San”) is a large, not‑for‑profit, private Christian hospital located in Wahroonga, New South Wales, Australia. It is operated by Adventist HealthCare and provides a wide range of acute medical and surgical services, including cardiology, cancer care, orthopaedics, obstetrics and maternity, intensive care, and a comprehensive suite of diagnostic and imaging services. As a private facility, the San treats both privately insured and self‑funded patients and works with Medicare and a broad range of Australian private health insurers.

A charge from Sydney Adventist Hospital may appear on your bank or card statement after you or a family member received treatment or services at the hospital or at an affiliated clinic. Common reasons include inpatient or day‑surgery admissions, emergency department visits, maternity care, outpatient procedures, diagnostic tests (such as radiology, pathology, or cardiac investigations), and specialist consultations billed through the hospital. You may also see separate charges for hospital accommodation fees, theatre fees, equipment, pharmacy items, or gap payments not fully covered by Medicare or your private health insurer. In some cases, a pre‑admission estimate, deposit, or card pre‑authorisation may appear as a pending or temporary charge around the time of admission.

If you’re unsure about a Sydney Adventist Hospital charge, start by checking any admission paperwork, e‑mails, or SMS notifications you received from the hospital around the date of the transaction, as well as invoices sent to you or your health fund. Compare the transaction date and amount with the dates you (or a dependent) attended the hospital, emergency department, maternity unit, or associated clinics. For detailed billing questions, contact the hospital’s accounts or patient billing department via the contact details at sah.org.au, quoting your full name, date of birth, patient UR number (if known), and the last four digits of the card charged. They can explain what the charge relates to, resend itemised invoices, help with health fund and Medicare questions, and advise on refunds or corrections if a billing error has occurred.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Sydney Adventist Hospital.

  1. SAH CAR PARK\185 FOX VALLEY ROAD\WAHROON
  2. SydneyAdventisHospital Wahroonga N AUS

Frequently Asked Questions

Why was I charged by Sydney Adventist Hospital after I left the hospital?

Hospital charges are often finalised after your discharge, once all services (accommodation, theatre fees, imaging, pathology, pharmacy, and other items) have been processed and health fund/Medicare claims have been applied. If your insurer or Medicare did not cover the full amount, the remaining “gap” is billed to you and may appear as a charge a few days or weeks after your stay. It’s also common for some outpatient tests or specialist services performed during your admission to be billed separately.

What types of charges can appear from Sydney Adventist Hospital on my statement?

You may see charges for hospital accommodation, theatre and procedure fees, emergency department attendances, maternity and obstetric care, diagnostic imaging (such as X‑ray, CT, MRI, ultrasound), pathology, or pharmacy and consumables. Some services are billed under package or episode‑based fees, while others appear as itemised charges. Professional fees for visiting specialists (surgeons, anaesthetists, physicians) are often billed separately and may not appear under the hospital’s name.

Why do I see a pending or temporary charge from Sydney Adventist Hospital?

The hospital may place a pre‑authorisation or hold on your card at admission—especially for self‑funded patients or where insurance details are still being confirmed—to ensure funds are available. This appears as a pending or temporary charge and is usually adjusted to the final amount once your account is settled. If the final invoice is paid by your insurer or via another method, any unused pre‑authorisation should automatically drop off your account within several business days, depending on your bank.

How can I get an itemised bill or receipt for my Sydney Adventist Hospital charge?

You can request an itemised tax invoice or receipt from the hospital’s patient accounts or billing department via the contact details on sah.org.au or the phone number shown on your existing invoice. Have your full name, date of birth, date of service, and, if possible, your hospital UR number ready. The billing team can email or post a detailed statement listing each service, Medicare item numbers (where applicable), amounts charged, and payments received from you, Medicare, and your health fund.

What should I do if I believe I was overcharged or billed in error by Sydney Adventist Hospital?

First, compare the charge with any estimates or informed financial consent documents you received before treatment, as well as your health fund’s benefit statement. If something doesn’t match, contact the hospital’s billing/accounts department and provide details of the charge, your invoice number, and your health fund statement. They can review the account, correct coding or claim issues, liaise with your insurer if needed, and process adjustments or refunds if an error is confirmed.

How does private health insurance and Medicare affect what I pay Sydney Adventist Hospital?

For eligible patients, Medicare pays a portion of certain services and your private health insurer may cover all or part of the remaining hospital charges, depending on your policy, excess, and waiting periods. However, some services, gaps, and non‑covered items (such as certain private rooms, some diagnostic services, or non‑PBS medications) may still result in an out‑of‑pocket cost charged to you. Your final charge from Sydney Adventist Hospital will reflect what is not paid by Medicare or your health fund.

Can I set up a payment plan for my Sydney Adventist Hospital bill?

Sydney Adventist Hospital may offer payment plan options for patients experiencing financial difficulty, subject to assessment. If you cannot pay your invoice in full by the due date, contact the billing/accounts team as soon as possible—before the account is overdue—to discuss instalments or alternative arrangements. They can advise what documentation is needed and confirm any agreed payment schedule in writing.

How do I contact Sydney Adventist Hospital about a charge on my card?

Visit sah.org.au and navigate to the ‘Contact’ or ‘Patient Accounts/Billing’ section to find the most up‑to‑date phone numbers and online enquiry forms for billing questions. When you call or submit an enquiry, include your full name, date of birth, approximate date of service, and the amount and date of the charge from your statement. Avoid sending full card numbers by email—staff can usually locate your account using your patient and visit details.

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