About Tactics
Tactics is an independent skate, snowboard, and surf retailer founded in 1999 in Eugene, Oregon. Originally launched as a local board shop, it has grown into a major online and specialty retailer offering skateboards, snowboards, surf gear, outerwear, footwear, and streetwear from leading action‑sports brands. In addition to its website, Tactics operates physical shops in several Pacific Northwest cities, serving riders with in‑person fitting, advice, and community events.
A Tactics charge on your card statement typically appears when you purchase gear, clothing, shoes, or accessories from tactics.com or from a Tactics retail store. This may include one‑time orders, special orders shipped from their Oregon warehouse, or in‑store purchases that are processed through their ecommerce/retail system. In some cases you may see multiple line items if items ship separately, or a temporary pending amount if your bank places an authorization hold when you place or modify an order.
If you don’t recognize a Tactics charge, start by checking your email for order confirmations from tactics.com, including any family members’ or shared household email accounts. You can also review your tactics.com account order history if you’ve created one, or call or email Tactics customer service with the date, amount, and last four digits of the card so they can look up the transaction. They provide clear return and exchange instructions on their website, and support can help with order status, refunds for returns, and correcting any billing errors.