Tamborine Mountain Motel is a small, family-run motel on Tamborine Mountain in Queensland, Australia, offering basic but comfortable accommodation with scenic views next to St Bernards Hotel.
Tamborine Mountain Motel is a budget-friendly, family-run motel located at 99 Alpine Terrace on Tamborine Mountain in Queensland, Australia. The property offers simple but comfortable rooms, many with balconies and views over the surrounding gardens and valley, and features amenities such as an outdoor pool and on-site parking. It sits right next to St Bernards Hotel and is a convenient base for exploring Tamborine Mountain’s national parks, walking trails, local wineries and cafes.([wanderlog.com](https://wanderlog.com/place/details/1667622/mt-tamborine-motel))
A charge with the descriptor "Live Payments*TAMBORINE TAMBORINE MOU" is likely a card transaction processed via Live Payments (an Australian payment processor) on behalf of Tamborine Mountain Motel. Live Payments provides EFTPOS terminals and payment services to small businesses, so the processor name appears first, followed by an abbreviated version of the motel’s name and location. This type of charge would usually relate to a room booking, deposit, or balance payment for a stay, and may be taken in advance if booked online or over the phone.([livepayments.com](https://livepayments.com/?utm_source=openai))
If you don’t immediately recognize the charge, check your recent or upcoming travel plans around Tamborine Mountain, including any bookings made through online travel agencies where the property might be billed directly under its own name. Reviewing email confirmations or booking portal receipts should show the motel’s name and dates matching the transaction. To resolve questions, you can contact the motel using the phone or contact details on its website, or speak with your bank to confirm transaction details; for suspected fraud, your bank can block the card and raise a dispute while you attempt to verify with the property.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tamborine Mountain Motel.
Why does my statement show “Live Payments*TAMBORINE TAMBORINE MOU” instead of Tamborine Mountain Motel?
Live Payments is the EFTPOS and card-processing provider used by Tamborine Mountain Motel. On many Australian cards, the processor name appears first in the descriptor, followed by an abbreviated form of the merchant’s name and location. This combined string corresponds to a payment taken by Tamborine Mountain Motel using a Live Payments terminal.
What types of charges might I see from Tamborine Mountain Motel?
You may see charges for a room booking (either full payment or a deposit), incidentals such as extra guests, late checkout, or additional services, and sometimes a pre-authorisation hold for your stay. If you booked through an online agency, the charge can still appear under the motel’s own merchant name via Live Payments.
Could Tamborine Mountain Motel charge my card before I arrive?
Yes. Like many small motels, Tamborine Mountain Motel may process payment prior to arrival for certain rate types or busy periods, especially for online or phone bookings. Some guests also report that card surcharges or prepayments can be applied when booking through third-party sites, so it’s worth checking the payment and cancellation terms on your confirmation.([wanderlog.com](https://wanderlog.com/place/details/1667622/mt-tamborine-motel))
How can I get a receipt or tax invoice for a Tamborine Mountain Motel charge?
To obtain a receipt or tax invoice, contact Tamborine Mountain Motel directly using the phone or email listed on mttamborinemotel.com.au and provide your name, stay dates, and the last four digits of your card. They can usually email you a copy of the folio that matches the amount shown on your bank statement.([wanderlog.com](https://wanderlog.com/place/details/1667622/mt-tamborine-motel))
How do I request a refund or dispute an incorrect charge from Tamborine Mountain Motel?
First, contact the motel directly and explain the issue, providing booking details and a screenshot of the transaction if possible. Many small properties can quickly correct duplicate charges, incorrect amounts, or unused services and process a refund back to your card. If you cannot resolve it with the motel or suspect fraud, contact your card issuer to start a formal dispute.
Why do I see a pending or temporary amount from Live Payments related to Tamborine Mountain Motel?
Some properties use card pre-authorisations to secure bookings or to cover potential incidentals. This appears as a pending or temporary Live Payments charge tied to Tamborine Mountain Motel and usually drops off automatically or is adjusted to the final stay amount at checkout. If a hold remains after several business days, contact the motel and your bank to confirm its release.
Can I cancel my booking at Tamborine Mountain Motel and avoid being charged?
Whether you can avoid charges depends on the cancellation policy associated with your booking. Flexible rates usually allow free cancellation up to a certain date and time, while non-refundable or advance purchase rates may still be charged even if you cancel. Review the cancellation terms in your confirmation email or booking portal and, if you believe you’re within the free-cancellation window, contact the motel promptly to confirm.
How can I verify that this Tamborine Mountain Motel charge is legitimate?
Match the transaction date and amount against any stay at 99 Alpine Terrace, Tamborine Mountain, or any online reservation showing Tamborine Mountain Motel. Check your emails and booking accounts (such as Expedia or Booking.com) for reservations on or near that date. If the details line up and the descriptor includes “Live Payments” plus “TAMBORINE,” it is very likely a legitimate motel charge; otherwise, contact the property and your bank for further investigation.