About TCG Store
TCG Store is a niche online retailer focused on trading card games and anime-themed collectibles, operating out of Durbanville in the Western Cape, South Africa. Through its website, tcgstore.co.za, the business offers sealed booster boxes, booster packs and individual singles for franchises such as Pokémon, Dragon Ball Z / Super, Naruto, Goddess Story, Demon Slayer, Yu‑Gi‑Oh! and similar collectible card lines. The site caters to both casual collectors and competitive players looking for specific cards to complete decks or collections, and provides a local option in South Africa for products that can otherwise be difficult or expensive to import.
A charge labeled something like “TCG DURBANVILL” on a card statement is likely from a purchase made on tcgstore.co.za, either for sealed product, individual singles, or a larger mixed order. Customers might see one‑time charges for a specific order or multiple smaller charges if they placed several separate orders or preorders. As with many online merchants, there may also be an initial authorization hold when you place the order, which can appear as a pending transaction before it settles for the final amount once payment is captured and the order is processed.
If you have questions about a TCG Store charge, first check your email for order confirmations from info@tcgstore.co.za and review your account or order history on their website. Verify the transaction date and amount against your recent orders and preorders. For billing issues, incorrect charges, or refund requests, you can contact TCG Store directly via WhatsApp or email as listed on their Contact page, providing your order number, name and proof of the card charge for faster resolution. If you don’t recognize the transaction and cannot match it to any order or household member, you should contact your card issuer to dispute the charge and to check for possible unauthorized card use.