About Tealyra
Tealyra is a Montreal-based specialty tea company that focuses on high-quality loose leaf teas, matcha, herbal and fruit blends, and premium teaware. Operating primarily through its online store at tealyra.com, the company ships to customers in Canada, the United States, and many international destinations. Their catalog includes green, black, oolong, white, pu‑erh, rooibos, wellness blends, iced tea mixes, and accessories such as teapots, infusers, and cups. Customers can purchase as-needed, build custom assortments, and often take advantage of seasonal promotions and bundle deals.
A Tealyra charge will typically appear on your bank or card statement after placing an order on tealyra.com or, in some cases, when purchasing from their official marketplace listings (for example, through platforms that route payments via Tealyra’s own payment processor). Most charges are one-time payments for tea, teaware, or accessories, though you might also see a charge for gift cards, bulk orders, or shipping costs. In some cases, your bank may show a small temporary authorization or a pending amount when you first place an order; this is used to verify your card and is usually adjusted to the final order total once the payment is fully processed. If your card issuer converts currencies, you may also notice a slight difference between the cart total (often in CAD or USD) and the final amount billed due to exchange rates or foreign transaction fees.
If you don’t immediately recognize a Tealyra charge, start by checking your email for order confirmations from "@tealyra.com" and reviewing your purchase history if you created an account on their website. Look at recent online orders for tea or teaware, and ask household members if they used your card for a purchase. For further help, visit tealyra.com and use their Contact or Customer Service page to reach support (typically via contact form or email); provide your full name, approximate charge amount and date, and the last 4 digits of the card so they can locate the transaction. Common billing issues—such as duplicate orders, wrong currency, or missing confirmations—are usually resolved by confirming the order number and, if needed, requesting an adjustment, replacement, or refund according to their posted return and refund policy.