Ten Lifestyle Group

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Ten Lifestyle Group (often branded as Ten or Ten Group) is a global travel and lifestyle concierge company that provides premium members with personalized assistance for travel, dining, entertainment, and everyday lifestyle needs.([everything.explained.today](https://everything.explained.today/Ten_Group/?utm_source=openai))

London, United Kingdom
tenlifestylegroup.com

About Ten Lifestyle Group

Ten Lifestyle Group is a technology-enabled travel and lifestyle concierge platform that partners with banks, card issuers, and luxury brands to serve affluent and high‑net‑worth customers around the world. Members can use Ten to plan and book trips, secure restaurant reservations, obtain tickets to in‑demand events, and receive tailored recommendations and arrangements for shopping, leisure, and everyday tasks. The service operates 24/7 via web, app, and phone, backed by lifestyle managers in multiple global offices.([everything.explained.today](https://everything.explained.today/Ten_Group/?utm_source=openai))

A charge from “Ten LLC For lag” is likely related to concierge services or a booking (such as travel, hotel, dining, or event tickets) made through Ten’s concierge platform, often accessed as a benefit of a premium bank account or credit card. In many cases, Ten processes payments on behalf of its financial‑institution partners, so the descriptor you see may look unfamiliar compared with the bank or card brand that gave you access to the concierge. The “For lag” portion may be an internal or truncated reference tied to a specific booking, itinerary, or client/program code rather than a separate merchant. Because of this, the charge can look cryptic even though it’s legitimately connected to a request you or an authorized user made via the concierge.([tenplatform.com](https://www.tenplatform.com/product/faq?utm_source=openai))

If you’re unsure about the charge, first review recent interactions with your bank’s or card’s concierge benefits, along with emails from Ten showing confirmed bookings or orders. You can usually find full receipts, booking references, and itineraries in the Ten app/website or in confirmation emails from Ten or your bank. To resolve questions, contact Ten via the concierge channel linked from your banking app or card‑benefits page, or use the support contacts on Ten’s member site; they can trace the exact request behind the descriptor and clarify any partial text like “For lag.” If the charge still doesn’t match your records, your issuing bank can investigate further or dispute the transaction while you continue to work with Ten support to verify whether anyone else with access to your account used the service.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ten Lifestyle Group.

  1. Ten Llc For lag

Frequently Asked Questions

Why do I see a charge from “Ten LLC For lag” on my card statement?

This descriptor likely refers to a transaction processed by Ten Lifestyle Group’s concierge service, often accessed through a premium bank or credit card. The charge typically corresponds to a travel, hotel, restaurant, ticket, or lifestyle booking that you or an authorized user requested via your bank’s concierge or the Ten platform. The “For lag” wording is most likely an internal or truncated reference tied to a specific booking or program rather than a separate merchant.

What types of purchases can generate a Ten Lifestyle Group charge?

Ten Lifestyle Group processes payments for concierge-arranged travel (flights, hotels, car hire), dining reservations with prepaid deposits, event tickets, member experiences, and sometimes curated shopping or gift orders. If you recently asked your bank’s concierge to book or secure any of these services, that request may be the source of the Ten charge.

Is Ten Lifestyle Group a subscription service, and will I be billed monthly?

Most customers access Ten Lifestyle Group through a bank or credit card that bundles concierge access into the account or annual card fee, so there is usually no separate recurring subscription fee billed directly by Ten. However, Ten may bill you directly for specific bookings (for example, a hotel stay or ticket purchase). Review your bank or card benefits to see whether concierge access is included, and check your Ten confirmations to see if any purchase totals match the amount on your statement.

How can I confirm exactly what this Ten Lifestyle Group charge is for?

Log into the Ten concierge website or app associated with your bank/card, or review recent email confirmations from Ten that show booking references and amounts. Match the date and amount on your card statement to a specific confirmation. If you still can’t identify it, contact Ten via the concierge contact details in your banking app or on the Ten member portal and provide the date, amount, and last four digits of the card; they can look up the transaction and explain what was booked.

Can I cancel or change a booking made through Ten Lifestyle Group and get a refund?

Whether you can cancel or receive a refund depends on the supplier’s policy (airline, hotel, event venue, tour operator, etc.) and the fare or rate type Ten booked for you. Contact Ten directly with your booking reference as soon as possible; they can advise on penalties, deadlines, and any flexible options and will process cancellations or amendments with the supplier on your behalf when allowed.

Why is there a pending or temporary Ten charge that later disappears or changes amount?

Some bookings made through Ten may place an authorization hold or an estimated amount on your card first (for example, for hotel incidentals or flexible fares). The final captured amount can differ once the stay is completed or the supplier settles the transaction. If you see a small or duplicate pending item, it may be a hold that will drop off automatically after the supplier completes settlement or releases the authorization.

How do I contact Ten Lifestyle Group if I have a billing dispute or need support?

The most direct way is through the concierge access channel linked from your bank or card benefits—usually via a dedicated phone number, email, or in‑app chat. You can also visit Ten’s member platform (linked from tenplatform.com) and use the contact or support details provided there. When you reach out, have your booking reference, card’s last four digits, and the exact transaction details ready so they can quickly investigate the charge.

What should I do if I don’t recognize the Ten Lifestyle Group charge at all?

First check whether anyone else with access to your card or account—such as a spouse or authorized user—used the concierge recently. If no one recognizes the transaction, contact Ten via your concierge channel to see if they can match it to any request. If they cannot, immediately notify your card issuer, report the charge as potentially unauthorized, and ask them to investigate or initiate a dispute while monitoring your account for any additional unexpected activity.

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