The Cloud One Prague

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The Cloud One Prague is a lifestyle hotel in central Prague operated by TCO Prague Hybernska s.r.o. under The Cloud One Hotels brand of the Motel One Group. It offers design-focused accommodation, a bar/lounge, and modern amenities for business and leisure travelers.

Munich, Germany
the-cloud-one.com
Owned by Motel One Group

About The Cloud One Prague

The Cloud One Prague is a lifestyle and business hotel located on Hybernská Street in Prague 1, close to the main railway station and the historic Old Town. It is operated by TCO Prague Hybernska s.r.o. and marketed under The Cloud One Hotels brand, the upscale lifestyle brand of the Munich-based Motel One Group. The hotel emphasizes contemporary design, sustainable operations, and guest comfort, with premium beds, stylish interiors, and inviting lounge and bar spaces designed for both relaxation and informal meetings.([nordicchamber.cz](https://www.nordicchamber.cz/membership/members/the-cloud-one-prague-hybernska_334/?utm_source=openai))

A card charge with a descriptor like “8560 TCO Prag” most likely corresponds to a stay or related services at The Cloud One Prague, where “TCO” refers to TCO Prague Hybernska s.r.o. and “Prag/Prague” indicates the city. Guests may see charges for room nights, city taxes, breakfast or bar consumption, parking (if applicable), or add-ons such as late checkout. In some cases, an initial authorization hold may be placed at check-in to secure payment for the stay and incidentals, which later converts to a finalized charge matching the folio amount at checkout.([the-cloud-one.com](https://www.the-cloud-one.com/fileadmin/dam/TCO_Website/Footer/AGB_Update_2025/TCO_Prague_Hybernska_s.r.o/T_C_TCO_Prague_Hybernska_s.r.o_EN_clean_1025.pdf?utm_source=openai))

If you have questions about this charge, first compare the transaction date and amount with any hotel confirmation emails or receipts from a recent trip to Prague and specifically from The Cloud One Prague. You can also log into your Motel One / The Cloud One beOne membership account, if you use it, to review past stays. For further clarification or to request invoices, adjustments, or refunds, you can contact the hotel directly via the contact details on its page at the-cloud-one.com or reach out to Motel One Group’s central customer service in Munich. When contacting them, have your booking number, stay dates, and the last four digits of the card handy to help them locate the transaction quickly.([nordicchamber.cz](https://www.nordicchamber.cz/membership/members/the-cloud-one-prague-hybernska_334/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Cloud One Prague.

  1. 8560 TCO Prag

Frequently Asked Questions

Why do I see a charge labeled “8560 TCO Prag” on my card statement?

This descriptor is likely the billing name for TCO Prague Hybernska s.r.o., the operating company of The Cloud One Prague hotel. The charge typically corresponds to a hotel stay or related services (room rate, taxes, bar, or extras) during a visit to Prague. Match the transaction date and amount with any recent hotel stay or confirmation from The Cloud One Prague.

Can The Cloud One Prague place an authorization hold on my card, and why might it differ from the final amount?

Yes. At check‑in, The Cloud One Prague may pre-authorize your credit card for the expected room charges plus an additional amount for incidentals. This temporary hold can be higher than your room rate. After checkout, the hotel finalizes the actual amount due and the unused portion of the hold is released by your bank, which may take several days to show on your account.([the-cloud-one.com](https://www.the-cloud-one.com/fileadmin/dam/TCO_Website/Footer/AGB_Update_2025/TCO_Prague_Hybernska_s.r.o/T_C_TCO_Prague_Hybernska_s.r.o_EN_clean_1025.pdf?utm_source=openai))

What types of services at The Cloud One Prague could generate additional charges beyond the room rate?

Beyond the base room rate and mandatory city taxes, extra charges may arise from breakfast (if not included), bar or lounge consumption, parking (if offered), late checkout, or purchasing hotel vouchers. All such items appear on your final hotel invoice and will be reflected in the total card charge.([nordicchamber.cz](https://www.nordicchamber.cz/membership/members/the-cloud-one-prague-hybernska_334/?utm_source=openai))

How can I get a copy of the invoice for my stay at The Cloud One Prague?

You can request an invoice directly from The Cloud One Prague by contacting the hotel via the email or phone number listed on its hotel page at the-cloud-one.com, or by replying to your booking confirmation email and asking for a detailed invoice. Provide your full name, stay dates, booking reference, and the last four digits of the card used for payment so they can locate your reservation quickly.([nordicchamber.cz](https://www.nordicchamber.cz/membership/members/the-cloud-one-prague-hybernska_334/?utm_source=openai))

How do I dispute or request a refund for a charge from The Cloud One Prague?

First, contact The Cloud One Prague or Motel One Group guest services and explain the issue—such as duplicate billing, incorrect amount, or cancellation-related questions. They will review your booking and folio and, if a correction is warranted, process a refund via bank transfer or card reversal according to their terms and conditions. If you cannot resolve the issue directly, you can then contact your card issuer and provide supporting documentation for a dispute.([the-cloud-one.com](https://www.the-cloud-one.com/fileadmin/dam/TCO_Website/Footer/AGB_Update_2025/TCO_Prague_Hybernska_s.r.o/T_C_TCO_Prague_Hybernska_s.r.o_EN_clean_1025.pdf?utm_source=openai))

Does The Cloud One Prague offer membership or loyalty benefits that could explain recurring or repeated charges?

The Cloud One Hotels participate in the free beOne membership program of Motel One Group, which offers benefits such as member rates and perks, but it does not typically involve a separate recurring subscription fee. If you see multiple charges, they are usually separate stays or incidentals rather than a membership subscription; review your booking history or beOne account for corresponding reservations.([the-cloud-one.com](https://www.the-cloud-one.com/en/services/faq/?utm_source=openai))

What should I do if I don’t recognize any stay in Prague but see a “TCO Prag” charge?

First, check with family members or employees who may have used the card for business or shared travel, and review your email for any hotel confirmations from The Cloud One or Motel One. If no one recognizes the transaction and you find no matching bookings, immediately contact your card issuer to report a potential unauthorized charge and request that they investigate; they may temporarily block the card and issue a replacement while the dispute is reviewed.

How can I contact The Cloud One Prague or Motel One Group about a billing question?

Visit the-cloud-one.com and navigate to the Prague hotel page to find the direct phone number and email (such as prague@the-cloud-one.com). For broader issues, you can also reach Motel One Group’s head office via the contact details in the imprint on motel-one.com. When you contact them, include your booking reference, stay dates, and a screenshot or description of the card transaction so they can trace it efficiently.([nordicchamber.cz](https://www.nordicchamber.cz/membership/members/the-cloud-one-prague-hybernska_334/?utm_source=openai))

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