The Grace Hotel

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The Grace Hotel is a heritage-listed, upscale hotel located in Sydney’s CBD, offering accommodation, dining, and function facilities in an art deco building.

Sydney, Australia
gracehotel.com.au
Owned by Low Yat Group

About The Grace Hotel

The Grace Hotel is a heritage-listed, upscale hotel located in the heart of Sydney’s CBD, within easy walking distance of attractions like the Queen Victoria Building, Darling Harbour, and the Barangaroo precinct. Housed in a beautifully restored 1920s art deco building, the hotel offers a range of well-appointed guest rooms and suites, on-site dining options, a rooftop recreation area with pool and gym, and versatile conference and event spaces. It caters to both business and leisure travellers, with amenities such as complimentary Wi‑Fi, 24-hour reception, and flexible meeting facilities.

A charge from “THE GRACE HOTEL” or a similar descriptor on your bank or card statement typically relates to a hotel stay, room booking, or services used during your visit. This can include nightly room charges, dining or bar tabs charged to your room, minibar consumption, conference or event bookings, parking, and late check-out fees. You may also see a pre-authorisation hold placed at check-in for incidentals, which appears as a pending charge and is released by the hotel after check-out (though your bank may take several days to process the reversal). If you booked through an online travel agency, the charge may still appear under the hotel’s name depending on how the payment was processed.

If you’re unsure about a charge from The Grace Hotel, start by checking any booking confirmations, tax invoices, or emails from the hotel or from the booking site you used. Compare the dates and amounts with your stay, including any extras like meals, parking, or function room hire. For billing questions, contact the hotel directly via the contact form or details on gracehotel.com.au, quoting the last four digits of your card, the transaction date, and amount so they can locate the folio. Common issues—such as delayed release of pre-authorisation holds, duplicate-looking charges for split payments, or charges for no-show bookings—can usually be clarified by requesting a detailed invoice or folio from the hotel’s reservations or accounts department.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Grace Hotel.

  1. The Grace Hotel Sydney AU

Frequently Asked Questions

Why was I charged by The Grace Hotel after I checked out?

The Grace Hotel typically processes your final room and incidental charges at check-out, but some items (such as minibar usage, room service posted late, or third-party services billed through the hotel) may be charged shortly after you depart. In addition, a pre-authorisation hold taken at check-in may convert into a final charge once your folio is closed. Any unused portion of the pre-authorisation is released, but your bank can take several business days to remove the pending amount from your available balance.

What are common amounts I might see from The Grace Hotel on my statement?

You’ll usually see a larger charge corresponding to your full stay (for example, multiple nights’ accommodation plus any extras) and possibly a smaller, separate pending amount as a pre-authorisation for incidentals. The incidental hold is often a fixed amount per stay or per night (for example, around AUD 50–100 per night), but this can vary by booking, room type, and payment method. If you booked a non-refundable rate, you may see a single upfront payment for the full amount at the time of booking.

Why do I see a pending or temporary charge from The Grace Hotel?

At check-in, The Grace Hotel usually places a pre-authorisation hold on your card to cover incidentals such as minibar, dining, and any unforeseen charges. This is not a final charge, but it reduces your available credit or bank balance until it is released. After check-out, the hotel submits the actual final charge, and the hold is cancelled; your bank or card issuer may take 3–10 business days to release the pending amount, depending on their policies.

How can I cancel or change a booking with The Grace Hotel to avoid extra charges?

Cancellation and change policies for The Grace Hotel depend on the rate you booked and the channel you used (direct website, phone, or online travel agency). Flexible rates usually allow cancellation or date changes up to a specified time before arrival (for example, 24–48 hours), while advance purchase or non-refundable rates may be charged in full if you cancel or do not show up. To cancel or modify, use the link in your confirmation email or contact the hotel or the booking site directly, and always check the cancellation deadline shown on your reservation to avoid a no-show charge.

How do I request an invoice, receipt, or refund for a charge from The Grace Hotel?

If you need a tax invoice or detailed folio, contact The Grace Hotel via the details on gracehotel.com.au and provide your full name, stay dates, and booking reference so they can resend your receipt. For refund requests—for example, for an incorrect charge, a duplicate transaction, or a cancelled booking covered by the cancellation policy—reach out to the hotel’s reservations or accounts team with supporting documents. Refunds, once approved, are processed back to the original payment method; banks may take several business days to show the credit on your statement.

I see a charge from The Grace Hotel but don’t remember staying there. What could it be?

The charge might relate to a stay booked under a different name (such as a family member or colleague), a group or conference booking where your card was used for incidentals, or a no-show fee for a reservation you did not cancel in time. It could also stem from a booking made through a third-party site where the hotel is the merchant of record. Check your email for any booking confirmations around the transaction date, and if you still don’t recognise it, contact the hotel with the date and amount so they can look up the transaction history.

How can I contact The Grace Hotel about a billing or charge issue?

To resolve a billing question, visit gracehotel.com.au and use the official contact details listed there—typically the reservations or general enquiries email address and the main phone number. When you contact them, include your full name, stay dates, booking reference (if available), and a screenshot or description of the charge (date, currency, and amount). Avoid sharing full card numbers by email; the last four digits are usually enough for staff to locate your transaction and provide a detailed explanation or correction if needed.

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