The Hilton Hotel

Hotel90% confidence

Independent hotel and pub in Hilton/West Richmond, Adelaide, offering accommodation, a classic front bar, and contemporary dining including the on-site Italian restaurant Bobbi's.

West Richmond (Hilton), South Australia, Australia
hilton-hotel.com.au
Owned by Franzon's Hilton Hotel Pty. Ltd.

About The Hilton Hotel

The Hilton Hotel is an independent hotel and pub located in Hilton/West Richmond, just west of Adelaide’s CBD in South Australia. It offers modern accommodation, a classic front bar, gaming lounge, and contemporary dining, including the on-site Italian restaurant Bobbi’s. Guests can book standard hotel rooms with typical inclusions such as Wi‑Fi, ensuite bathrooms, and access to hotel facilities, while locals often visit for meals, drinks, and events in the bar or restaurant. As a community-focused venue, the Hilton Hotel regularly hosts social gatherings, live sport on screens in the bar, and group bookings for functions or celebrations.

A charge from “The Hilton Hotel” or “Hilton Hotel West Richmond” may appear on your bank or card statement if you booked a room, dined at Bobbi’s Italian restaurant, purchased drinks or meals in the bar, used gaming or bottle shop facilities (if applicable), or paid for a function or group event. You might also see a charge if you added extras to your stay, such as room service, minibar items, late check‑out, or function room hire. Some banks will show a pending or temporary pre‑authorisation hold taken at check‑in or when you opened a bar tab; this is to secure payment for your stay or anticipated spending and is usually adjusted or released once your final bill is processed.

If you’re unsure about a Hilton Hotel charge, start by checking recent travel dates, bar or restaurant visits, and any accommodation or function bookings around the same time as the transaction. Review confirmation emails and tax invoices from the hotel or from any third‑party booking sites you used, as those often list the trading name and expected total charges. To resolve questions, contact the Hilton Hotel directly using the details on their website (hilton-hotel.com.au), providing your full name, stay or booking dates, and the last four digits of the card charged so staff can locate your account. They can explain individual items, send a copy of your receipt, adjust billing errors if any are found, and advise on authorisation holds, refunds, or disputed charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Hilton Hotel.

  1. Franzons Hilton Hotel Hilton AUS

Frequently Asked Questions

Why was I charged by The Hilton Hotel after I checked out?

The Hilton Hotel may finalise your payment after you check out by converting a pre‑authorisation hold into a completed charge or by posting any final adjustments (such as minibar, room service, or late check‑out fees). Sometimes, there can be a short delay between your departure and when your bank processes the final transaction. Check your final invoice, which should have been provided at checkout or emailed to you. If the amount doesn’t match your receipt, contact the hotel directly for a detailed breakdown.

Why do I see a pending or temporary charge from The Hilton Hotel on my card?

The Hilton Hotel typically places a pre‑authorisation hold on your card at check‑in or when you open a bar tab to secure payment for your stay and any incidentals. This is not a completed charge and may appear as “pending” or as a separate amount from your final bill. Once you check out and your actual charges are processed, the unused portion of the hold is released by your bank—this can take a few business days depending on your card issuer. If a hold has not cleared after a week, contact your bank and, if needed, the hotel for confirmation that the pre‑authorisation was released on their side.

What types of charges can I expect from The Hilton Hotel on my statement?

Common charges include nightly room rates, restaurant and bar bills from the hotel’s venues (including Bobbi’s Italian), room service, minibar items, and any function or event costs. You might also see charges for credit card surcharges (if applicable), late check‑out, additional cleaning for smoking or damage, or extra guests in a room. Bar and restaurant charges can be billed directly to your room or paid on the spot, but both may appear under a similar descriptor such as “Hilton Hotel West Richmond” on your statement. If you shared a room or group tab, your card may be used to settle a combined bill, which can make the total higher than expected.

I booked through a third‑party site. Why is The Hilton Hotel charging me directly?

Even if you reserve through a third‑party site (such as an online travel agency), The Hilton Hotel may still take payment directly at check‑in or check‑out, especially for pay‑at‑property bookings. In some cases, the third‑party handles only the reservation while the hotel processes the room and incidental charges. Your confirmation email should state whether payment is taken by the booking site or at the hotel. If you believe you were charged twice, compare the amounts and dates and then contact both the booking site and the hotel with your confirmation number to resolve any duplication.

How can I get a copy of my invoice or receipt from The Hilton Hotel?

You can request a copy of your invoice by contacting The Hilton Hotel using the phone number or email address listed on hilton-hotel.com.au and providing your name, stay dates, and booking reference if available. If you dined at the bar or Bobbi’s Italian, include the approximate date and time of your visit and the last four digits of the card used. The hotel can usually email a PDF tax invoice or receipt that itemises your charges. Having this document will help you verify the transaction or support any dispute with your bank if needed.

How do I dispute or request a refund for a charge from The Hilton Hotel?

If you believe you’ve been incorrectly charged, contact The Hilton Hotel directly first, as they can review your folio, receipts, and any bar or restaurant dockets attached to your account. Explain the specific item or amount you’re questioning and provide any supporting details (such as you not being present on a certain date, or a duplicate transaction). If the hotel confirms an error, they can process a partial or full refund back to the original payment method, though it may take several business days to appear. If you cannot resolve the issue with the hotel, you can then contact your bank or card issuer to lodge a formal dispute, providing copies of correspondence and invoices.

Can I cancel or change a booking without being charged by The Hilton Hotel?

Whether you can cancel or modify your booking without a charge depends on the rate and cancellation policy you selected when booking. Flexible rates usually allow free cancellation up to a certain time before arrival, while discounted or advance‑purchase rates can be non‑refundable. Check your confirmation email or the terms shown during booking for the specific cut‑off time and conditions. For changes or cancellations, contact the hotel directly or, if you booked through a third‑party, use that platform’s manage‑booking tools so the correct policy is applied.

Why is the amount charged by The Hilton Hotel different from the price I saw online?

Differences can occur due to factors like taxes, public holiday or weekend surcharges, credit card fees, currency conversion (if your card is not in AUD), or additional services added during your stay or visit. Online prices often show base room rates and may not include extras such as breakfast, parking, beverages, or room‑charged meals at Bobbi’s Italian or the bar. Compare your original quote with the final invoice to see what was added. If an item seems incorrect or unfamiliar, contact the hotel and ask for clarification or supporting docket copies.

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare The Hilton Hotel

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you