The Information

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The Information is a subscription-based digital publication that provides in-depth reporting and analysis on the technology and business industries.

San Francisco, CA
theinformation.com

About The Information

The Information is a subscription-based digital news publication focused on in-depth reporting and analysis of the technology and business industries. Founded in 2013 and headquartered in San Francisco, CA, it is known for deeply sourced stories on companies such as Apple, Google, Meta, Amazon, startups, venture capital, AI, and the broader tech ecosystem. The Information offers long-form articles, newsletters, exclusive interviews, data-driven reports, and live events aimed at professionals, investors, founders, and others who need detailed, insider-level coverage.

A charge from “THE INFORMATION,” “THEINFORMATION.COM,” or similar wording on your bank or card statement typically relates to a digital subscription or membership. This can include an individual monthly or annual subscription, a family or team membership, a student plan, or a discounted trial that auto-converted to a paid plan. You might also see a charge if you subscribed through a mobile app store (like Apple’s App Store or Google Play), updated your payment method, or renewed an existing subscription on a recurring basis. In some cases, you may see a small temporary authorization when first adding a card, which should disappear once the payment clears.

If you’re unsure about a charge, start by logging into your account at theinformation.com using the email address that might be associated with the subscription, and check the “Account” or “Billing” section for your active plan and invoices. Search your email (including spam/junk) for “The Information receipt” or “Welcome to The Information” to locate confirmation messages and billing details. For further help or to dispute or clarify a charge, you can visit the help section on their website or contact their support team (typically via support@theinformation.com or the site’s contact form). Common issues—such as canceling before renewal, changing from monthly to annual billing, or stopping a trial from renewing—are usually resolved by adjusting your subscription settings in your account dashboard or by contacting support with your full name, billing date, and the last four digits of the card that was charged.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Information.

  1. THE INFORMATION San Francisco CA

Frequently Asked Questions

What are the typical subscription prices that might appear as a charge from The Information?

As of 2024, The Information commonly offers an individual plan around $39 per month or about $399 per year, with occasional promotional or trial pricing that may be lower for the first month or year. They also offer multi-seat or family-style plans and discounted student rates, which can result in higher or lower amounts on your statement (for example, several hundred dollars for an annual multi-user subscription). Prices can vary by promotion and region, so always confirm current rates and your exact plan details in the Billing or Account section at theinformation.com.

Why do I see a recurring monthly or annual charge from The Information?

Subscriptions to The Information automatically renew at the end of each billing period—either monthly or annually—until you cancel. A recurring charge typically means you have an active subscription that is renewing according to the plan you selected when you signed up. You can confirm your billing frequency and next renewal date by logging into your account and checking your subscription settings.

How do I cancel my subscription to The Information so I stop future charges?

To cancel, sign in at theinformation.com, go to your Account or Billing section, and look for the option to manage or cancel your subscription. Follow the on-screen steps to confirm cancellation; your access usually continues until the end of the current billing period, and you will not be billed again unless you reactivate. If you subscribed via the Apple App Store or Google Play, you must cancel directly through your device’s subscription settings rather than on The Information’s website.

Why was I charged by The Information after a trial or promotional offer?

Many of The Information’s trials or introductory offers are set to automatically convert to a full paid subscription at the end of the trial period unless you cancel beforehand. If you see a new charge right after a $1, discounted, or free trial, it likely reflects the first billing cycle of the standard plan you selected when enrolling. You can review the original offer details in your confirmation email or in your account, and adjust or cancel future renewals in your Billing settings.

How can I request a refund or dispute a charge from The Information?

Refunds are generally considered on a case-by-case basis and may be limited, especially after a renewal has processed and access has been provided. To request a refund or clarify a charge, contact The Information’s support team—typically at support@theinformation.com or via the contact/help form on theinformation.com—and include your name, associated email address, billing date, and the last four digits of the card used. If you subscribed through an app store, you may need to request a refund directly from Apple or Google, according to their policies.

Why do I see a charge from The Information through Apple or Google instead of directly from theinformation.com?

If you subscribed using The Information’s iOS or Android app, your payment is usually processed by Apple’s App Store or Google Play rather than The Information’s own billing system. In that case, the line item on your statement may reference Apple or Google, with The Information listed in the transaction details or receipt. You’ll need to manage, cancel, or request refunds for these app-based subscriptions through your Apple ID or Google account’s subscription settings.

Does The Information place temporary authorization holds or small test charges?

When you first add or update a payment method, your bank may show a small temporary authorization (sometimes $0–$2) to verify the card. This is not an actual subscription charge and should disappear automatically from your statement within a few business days. If the hold does not drop off or you see multiple pending authorizations, contact your bank or card issuer, and you can also reach out to The Information’s support to confirm what was attempted on their side.

How can I see my past invoices or verify exactly what I was billed for by The Information?

Log in to your account at theinformation.com and navigate to the Account or Billing/Invoices section, where you can usually view your active plan, billing history, and downloadable receipts. These invoices will show the plan type (monthly, annual, family, student, etc.), the amount charged, and the billing dates. If you can’t access your account or don’t see the records you need, contact customer support with your email and approximate charge date so they can locate your subscription and send copies of your receipts.

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