The Neu Collective

Hotel90% confidence

The Neu Collective is a Malta-based group of hotels, restaurants, cafés, and a seaside lido operating multiple properties around Sliema, Gżira, and Valletta.

Sliema, Malta
theneucollective.com

About The Neu Collective

The Neu Collective is a hospitality group in Malta that operates several boutique and mid‑scale hotels, serviced suites, restaurants, cafés, and a seaside lido. Its portfolio includes properties such as 115 The Strand Hotel & Suites, The Cumberland, Strand Suites, Urban Rooms, and Regional Hotel, as well as venues like Grana Restaurants, Bookbites Café, Seasons Executive Lounge, Strand Café, and Aqualuna Lido. The group focuses on contemporary accommodations paired with Maltese warmth, often featuring sea views and central urban locations near Sliema, Gżira, and Valletta.([theneucollective.com](https://theneucollective.com/?utm_source=openai))

A charge from “_Planet_theNeucollective.xml” is likely related to a booking, stay, or ancillary service (such as dining, lido access, or a package) with one of The Neu Collective’s properties in Malta, often processed via an online booking engine or travel agency system. Guests may see charges for room nights, city or tourism taxes, add‑on services (such as breakfast, late checkout, or transfers), restaurant or bar spend charged back to the room, or pre‑authorizations that convert to final charges at checkout. Bookings made through third‑party travel sites can also settle under The Neu Collective’s consolidated merchant name rather than an individual hotel name.([booking.com](https://www.booking.com/hotel/mt/115-the-strand-aparthotel.tl.html?utm_source=openai))

To verify a charge, customers should first cross‑check the transaction date and amount against their reservation confirmation emails, travel‑site bookings, or hotel invoices from trips to Malta. If anything looks unfamiliar, they can contact The Neu Collective directly via the contact details on their official website or on their specific hotel confirmation, providing the last four digits of the card, transaction date, and amount (but never full card details via email). It is also useful to check if any pending pre‑authorization holds are still visible in online banking; these should drop off automatically after a few days if not converted into a final charge. If a discrepancy remains unresolved, guests can request an itemized folio from the property they stayed at and, if necessary, dispute the transaction with their card issuer, supplying copies of correspondence and receipts.([theneucollective.com](https://theneucollective.com/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Neu Collective.

  1. _Planet_theNeucollective.xml

Frequently Asked Questions

Why do I see a charge from The Neu Collective on my card when I only booked 115 The Strand Hotel or another specific property?

The Neu Collective is the umbrella brand for several properties, including 115 The Strand Hotel & Suites, The Cumberland, Strand Suites, Urban Rooms, and Regional Hotel. Card charges for stays, deposits, or add‑ons at these hotels may appear under the group name “The Neu Collective” instead of the individual property name, especially when processed through their central reservations or payment system.

Could a pre‑authorization or security deposit from The Neu Collective appear as a separate charge?

Yes. Like many hotels, The Neu Collective properties may place a temporary pre‑authorization hold on your card at check‑in to cover incidentals and any outstanding balance. This appears as a pending charge and should be released automatically by your bank once the final payment is processed or after a set number of days. If a hold remains after 7–10 days, contact your bank and the hotel with your reservation details to have it reviewed.

How can I confirm which booking a The Neu Collective charge relates to?

Match the charge date and amount with your confirmation emails from The Neu Collective or from any third‑party travel site where you booked (such as an OTA). Look for stays in Malta around Sliema, Gżira, or Valletta and check invoices from properties like 115 The Strand Hotel & Suites, The Cumberland, Strand Suites, or Urban Rooms. If you still cannot identify the stay, email or call the group using the contact details on theneucollective.com with your name, stay dates, and card’s last four digits so they can look up the transaction.

Can I get a refund from The Neu Collective if my stay was cancelled or shortened?

Refunds depend on the rate and cancellation policy you booked. Flexible rates usually allow free cancellation up to a certain time before arrival, while non‑refundable or advance‑purchase rates may not be eligible for refunds. Review the policy in your confirmation email or booking portal. If you believe you are due a refund—for example, if the hotel confirmed a cancellation within the allowed period—contact the property or The Neu Collective reservations team with your booking reference and written confirmation so they can verify and process any applicable refund.

How do I contact The Neu Collective about a billing query or disputed amount?

You can reach The Neu Collective through the contact information listed on their official website, theneucollective.com, or on your specific hotel confirmation. Typically this includes a central reservations email address and a main telephone line in Malta. When you reach out, include your full name, reservation number, stay dates, the last four digits of your card, and a clear explanation of the billing issue so the team can quickly locate your folio and respond.

Why is the descriptor on my statement shown as something like “_Planet_theNeucollective.xml” instead of just the hotel name?

Some online booking engines and payment gateways send through technical descriptors that include internal file or system names, resulting in unusual strings like “_Planet_theNeucollective.xml” on card statements. In these cases, the underlying merchant is still The Neu Collective, and the charge typically corresponds to a hotel reservation or package with one of their properties. If the descriptor is confusing, contact The Neu Collective or your booking platform with a screenshot of the transaction so they can confirm it.

Does The Neu Collective charge any extra fees or city taxes that might appear as separate transactions?

Depending on Maltese regulations and the property, your stay may include an eco‑contribution or local tax, which can occasionally appear as a separate line item or be added to your room total at checkout. Additional services such as airport transfers, breakfast upgrades, lido access enhancements, or restaurant charges posted to your room may also increase the final amount versus the base room rate. Review your final hotel invoice or request a copy if you need clarification on individual line items.

What should I do if I don’t recognize a The Neu Collective charge and I haven’t been to Malta?

First, confirm that no one else with access to your card (family members, employees, or travel companions) booked a stay at one of The Neu Collective properties. If you still do not recognize the transaction and have never booked travel to Malta, contact your bank or card issuer immediately to report a potentially unauthorized charge and request that your card be blocked or replaced. You can also ask your bank to initiate a dispute; they may contact The Neu Collective’s payment processor for supporting documentation of the transaction.

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare The Neu Collective

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you