The Old Woolstore Apartment Hotel

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The Old Woolstore Apartment Hotel is an independently owned hotel in central Hobart offering apartment-style and traditional hotel accommodation, along with on-site restaurant, bar, and conference facilities.

Hobart, Tasmania, Australia
oldwoolstore.com.au

About The Old Woolstore Apartment Hotel

The Old Woolstore Apartment Hotel is an independently owned and operated hotel located in central Hobart, Tasmania, Australia. Housed in a carefully restored historic wool storage building, it offers a mix of fully self-contained apartments (studios, one- and two-bedroom) and traditional hotel rooms, catering to both short and long stays. Guests have access to an on-site restaurant and bar, room service, fitness facilities, limited undercover parking, and extensive conference and event spaces, making it popular with holidaymakers, corporate travellers, and conference groups. Reservations can be made directly through their website (oldwoolstore.com.au), by phone, or via third‑party travel sites.

A charge from “The Old Woolstore Apartment Hotel” or a similar descriptor may appear on your bank or card statement when you book accommodation, pay for your stay at checkout, or purchase additional services during your visit. This can include nightly room charges, conference or event bookings, restaurant and bar tabs, minibar items, parking fees, or room service. You may also see a pre‑authorisation (temporary hold) for a security bond when you check in; this hold is used to cover incidentals and is usually released by your bank a few days after checkout. If you booked through an online travel agency, the charge may still show under The Old Woolstore’s name if payment is passed directly to the hotel.

To verify a charge, start by checking your booking confirmation emails from The Old Woolstore or from any travel site you used, and compare the dates and amounts with your statement. Review any receipts from the restaurant, bar, or conference facilities, and consider whether another guest on your booking may have charged items to the room. If you still have questions, contact the hotel directly via the details on oldwoolstore.com.au (phone or email reservations/accounts) with your full name, stay dates, and the last four digits of the card used so they can locate the transaction. For disputed amounts, your first step should be to request a detailed folio or tax invoice from the hotel; if an error is found, they can usually adjust or refund the charge, or you can then follow up with your bank or card issuer if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Old Woolstore Apartment Hotel.

  1. Super Woolstore Pty Ltd Hobart AU

Frequently Asked Questions

Why did The Old Woolstore Apartment Hotel charge my card after I checked out?

It’s common for The Old Woolstore to process final charges after you depart, once all room charges, minibar items, restaurant bills, and parking fees are consolidated. In some cases, a temporary pre‑authorisation taken at check‑in is converted into a final charge for your stay. You might also see a separate charge if a late-posted item (like minibar consumption, restaurant charge-back, or damage fee) was added after you left. Request a copy of your final folio or tax invoice from the hotel to see a line‑by‑line breakdown.

What are typical amounts I might see charged by The Old Woolstore Apartment Hotel?

Typical room rates vary by season and room type, but you might commonly see nightly amounts in the range of AUD $180–$350 for standard rooms and more for larger apartments, plus any extras. Smaller charges (often AUD $10–$80) may relate to parking, restaurant or bar tabs, room service, or minibar purchases. Pre‑authorisation holds for incidentals are often in the range of AUD $100–$300 per stay, depending on booking details, and appear as pending rather than completed transactions.

Why do I see a pending or temporary charge from The Old Woolstore on my card?

This is usually a pre‑authorisation taken at check‑in to secure payment and cover any incidentals during your stay. The hotel does not actually collect these funds unless they need to convert part or all of the hold into payment at checkout. Once your final bill is settled, the unused portion of the hold is released, but it may take your bank 3–10 business days to remove the pending amount from your available balance. If a hold remains after that timeframe, contact your bank and provide your checkout date and hotel invoice.

I prepaid my booking—why is there an additional charge from The Old Woolstore?

If you booked a prepaid rate, that payment typically covers only the room and any inclusions specified in your confirmation (such as breakfast). Additional charges during your stay—like restaurant meals, bar drinks, parking, late checkout, or upgraded services—are billed separately to your card at checkout. Compare your confirmation email with your final invoice to see which items were prepaid and which were added on‑site.

How do I get a copy of my invoice or folio from The Old Woolstore Apartment Hotel?

You can request a copy of your tax invoice or folio by contacting The Old Woolstore directly via the contact details listed on oldwoolstore.com.au, usually through reservations or the accounts department. Provide your full name, approximate stay dates, and the email address used for the booking, and ask for an itemised invoice. This document will list nightly rates, taxes, and all incidental charges, which can help you verify any mystery amounts on your bank statement.

How can I cancel or change a reservation to avoid additional charges?

Cancellations and changes depend on the rate and channel you booked through. If you booked directly with The Old Woolstore (website, phone, or email), refer to the cancellation policy in your confirmation—many flexible rates allow free cancellation up to a certain time before arrival, while discounted or ‘advance purchase’ rates may be non‑refundable. If you booked via a third‑party site (like Booking.com or Expedia), you’ll usually need to modify or cancel through that platform, and their terms will govern whether fees apply.

How do refunds from The Old Woolstore Apartment Hotel work and how long do they take?

If the hotel issues a refund—for example, after correcting an overcharge or a cancelled booking within policy—it is processed back to the original payment method. The hotel generally submits the refund promptly once approved, but it can take your bank or card issuer several business days (often 3–10) to post it to your account. Ask the hotel for a refund confirmation or receipt, and then check with your bank if the amount hasn’t appeared after the stated timeframe.

Who should I contact if I don’t recognise a charge from The Old Woolstore Apartment Hotel?

First, check whether a family member, employee, or travel arranger may have stayed there using your card or booked a conference or event in your name. If you still don’t recognise the charge, contact The Old Woolstore directly using the phone number or email listed on oldwoolstore.com.au and provide the transaction date and exact amount so they can look it up. If they confirm no matching transaction or you suspect fraud, immediately contact your bank or card issuer to dispute the charge and request a card replacement if necessary.

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