The Parts Home

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The Parts Home is an Australian online distributor and wholesaler of mobile phone and tablet replacement parts, screens, batteries, and repair accessories serving repair shops and technicians across Australia.

Nunawading, Victoria, Australia
thepartshome.com.au
Owned by DDUP Business Service AU Pty Ltd

About The Parts Home

The Parts Home is an Australian-based e‑commerce distributor and wholesaler specialising in mobile phone and tablet replacement parts. Operating from Nunawading, Victoria, they primarily serve repair shops, refurbishers, and technicians across Australia with screens, batteries, flex cables, small components, tools, and repair accessories. Their online store at thepartshome.com.au focuses on bulk and trade supply, with an emphasis on quality‑checked parts compatible with popular brands such as Apple, Samsung, and other major manufacturers.

A charge from “THE PARTS HOME”, “THEPARTSHOME.COM.AU”, or similar wording may appear on your bank or card statement when you or your business has purchased replacement parts or repair accessories through their website. This can include one‑time orders for screens or batteries, bulk trade orders, or restocking purchases by repair shops. The Parts Home does not typically run consumer subscriptions; most charges are for single transactions, although saved payment methods or repeat orders placed through an account can result in charges on different dates. You might also see temporary pending amounts or authorization holds when you first place an order or update your card details—these usually drop off automatically once the order is confirmed.

If you’re unsure about a charge from The Parts Home, start by checking your email for order confirmations from thepartshome.com.au and reviewing your online account order history if you have one. Compare the billed amount with recent part purchases made for device repairs (including any orders placed by staff, if you run a repair business). For questions or disputes, visit thepartshome.com.au and use their contact or support page, quoting your order number, invoice, and the last four digits of the card charged. If you still cannot identify the transaction, contact your bank or card issuer to review recent activity, block further payments if necessary, and discuss their dispute/chargeback options.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Parts Home.

  1. PAYPAL *THEPARTSHOM\Level 19 1 York Stre

Frequently Asked Questions

Why do I see a charge from THE PARTS HOME or THEPARTSHOME.COM.AU on my statement?

This charge usually corresponds to an online purchase of mobile phone or tablet parts, such as replacement screens, batteries, small components, or repair tools made through thepartshome.com.au. Many repair shops and technicians place frequent or bulk orders, so the charge may relate to business stock ordered by you or one of your staff. Review recent invoices, purchase orders, or internal repair logs to see who in your business may have placed the order.

Does The Parts Home use subscriptions or recurring auto-billing?

The Parts Home primarily processes one‑time payments for each order and does not typically operate consumer subscription plans. However, trade customers may place repeat or scheduled orders manually through their online accounts, which can create charges on a regular pattern (for example, weekly or monthly restocking). If you see multiple similar charges, log into your account at thepartshome.com.au or check with staff to confirm if repeat orders were placed.

What are common amounts I might be charged by The Parts Home?

Common transaction amounts vary widely depending on the parts ordered—simple components may total under AUD $50, while full screen assemblies, batteries, and bulk trade orders can range from around AUD $100 to several hundred dollars or more. Your statement total can also include GST and shipping costs, so it may be slightly higher than the item subtotal shown in your cart. To verify the exact breakdown, refer to the tax invoice sent to your email or available in your online account.

Why is there a small or pending charge from The Parts Home on my card?

A small or pending amount (often marked as ‘authorization’ or ‘pending’) may appear when you place an order or update your payment method so your bank can verify the card. This is a standard e‑commerce security step and the pending hold should automatically disappear or convert to the final invoice amount once the order is processed. If a pending hold remains for more than a few business days, contact your bank first, then The Parts Home via their website if needed.

How can I cancel or change an order I placed with The Parts Home?

Orders can sometimes be changed or cancelled if you contact The Parts Home quickly—ideally on the same day and before the order has been packed or shipped. Go to thepartshome.com.au, use the contact or support section, and provide your order number, the email used at checkout, and details of what you’d like changed or cancelled. Once an order has been dispatched, cancellation may no longer be possible, and standard return or warranty processes will apply instead.

How do I request a refund or return parts to The Parts Home?

Refunds and returns are generally handled under The Parts Home’s returns and warranty policy, which you can find on their website. Typically, unused and unopened parts may be eligible for return within a specified time frame, while faulty items are handled under warranty. To begin, contact them via thepartshome.com.au with your order number, photos or a description of the issue, and whether you prefer a replacement or refund, and follow any return instructions they provide.

How can I contact The Parts Home about a charge I don’t recognize?

Visit thepartshome.com.au and navigate to their Contact or Support page to reach customer service, usually via an online form or published email and phone details. Include your full name, business name (if applicable), approximate charge amount, transaction date, and the last four digits of the card used so they can locate the payment. They can confirm whether the charge is linked to an order in their system and provide a copy of the invoice if needed.

What if the charge from The Parts Home is on my card but I never ordered anything?

First, check whether anyone else in your household or business (such as technicians or purchasing staff) used your card details to order parts from The Parts Home. If no one recognizes the transaction, contact The Parts Home through their website with the transaction details so they can check for possible errors or misuse. You should also immediately notify your bank or card issuer, ask them to block any further charges, and follow their fraud or dispute process if the payment appears unauthorized.

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