The Skinny Food Co

E-commerce90% confidence

The Skinny Food Co is a UK-based food and beverage brand that sells reduced-sugar, low-calorie sauces, syrups, snacks, and other ‘guilt-free’ alternatives direct-to-consumer via its online shop and retail partners. The brand is owned by Not Guilty Food Co Ltd and focuses on offering healthier versions of traditionally high-sugar, high-calorie products.

Nottingham, England, United Kingdom
theskinnyfoodco.com
Owned by Not Guilty Food Co Ltd

About The Skinny Food Co

The Skinny Food Co is a British food and drink brand specialising in reduced-sugar, low-calorie, and sugar-free alternatives to everyday favourites such as sauces, syrups, spreads, snacks, baking mixes, and drinks. Its products are marketed as ‘guilt-free’ options that let customers enjoy indulgent flavours like chocolate, maple syrup, salted caramel, and peri peri sauce while reducing sugar and calorie intake. The brand is owned and operated by Not Guilty Food Co Ltd, a company based in Nottingham, England, and sells primarily through its official e-commerce site and selected retailers.([theskinnyfoodco.com](https://theskinnyfoodco.com/?utm_source=openai))

A charge with a descriptor like “sp NotGuiltyfood” is very likely linked to an online order placed through The Skinny Food Co’s Shopify-powered store or mobile app. The “sp” prefix typically indicates Shopify Payments as the processor, and “NotGuiltyfood” corresponds to Not Guilty Food Co / The Skinny Food Co’s corporate and marketing identity. This charge could come from one-off purchases of sauces, syrups, snacks, bundles, or from a repeat purchase set up using their subscription or ‘repeat order’ features available on the website. Customers may see multiple charges if they placed several orders close together, changed subscription frequency, or if a pending authorisation was later captured for shipping.([theskinnyfoodco.com](https://theskinnyfoodco.com/?utm_source=openai))

If you have questions about this charge, start by logging into your Skinny Food Co account (or the email you used at checkout) and checking your order history and email receipts for matching amounts and dates. From there, you can reach out to The Skinny Food Co via the contact or help pages on their official website to query an unexpected transaction, request changes, or discuss refunds. Because they use common e-commerce processors, you may also see small temporary authorisation holds or currency-conversion differences depending on your bank. If you still cannot identify the payment after checking your orders, contact your card issuer promptly to review the transaction, dispute unauthorised charges, or block further payments while the investigation is underway.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Skinny Food Co.

  1. sp NotGuiltyfood

Frequently Asked Questions

Why does my card statement show a charge from “sp NotGuiltyfood” instead of The Skinny Food Co?

Shopify, the payment platform used by The Skinny Food Co, often prefixes transactions with codes like “sp” and may use the store or company name on file, in this case “NotGuiltyfood” (Not Guilty Food Co Ltd). This is the underlying company behind The Skinny Food Co brand, so a charge labeled “sp NotGuiltyfood” typically corresponds to a recent Skinny Food Co online order.

What types of purchases usually result in a charge from The Skinny Food Co / Not Guilty Food Co?

Charges usually come from online purchases of low-calorie or reduced-sugar products such as Skinny sauces, zero-calorie syrups, snack bars, spreads, baking mixes, and bundle deals placed on theskinnyfoodco.com or through their mobile app. The amount should match your order confirmation email, including any shipping fees and discounts.

Does The Skinny Food Co offer subscriptions or repeat orders that could generate recurring charges?

Yes, like many e-commerce food brands, The Skinny Food Co may offer subscription or repeat-order options for frequently used items. If you opted in at checkout, you could see regular charges (e.g., monthly or every few weeks) corresponding to automatic re-orders delivered to your address. You can manage, pause, or cancel these from your account’s subscription section on their website.

How can I cancel a Skinny Food Co subscription or stop future charges?

Log into your account on theskinnyfoodco.com, go to your account or subscriptions area, and look for options to edit, pause, or cancel the subscription associated with the product. If you checked out as a guest or cannot access your account, use the contact form or customer service email listed on their ‘Contact’ or ‘Help’ pages and provide your name, email, and recent order number so they can locate and cancel the subscription for you.

How do I request a refund or report a problem with my order from The Skinny Food Co?

To request a refund, replacement, or report issues such as damaged goods, missing items, or incorrect products, visit theskinnyfoodco.com and use the customer support or contact section. Include your order number, photos of any damage, and a brief explanation of the issue. The support team will advise whether you’re eligible for a refund, store credit, or replacement according to their returns and refunds policy.

Are small or duplicate-looking charges from NotGuiltyfood normal?

You may occasionally see small temporary authorisation holds, especially if you attempted multiple payments or your bank required additional verification. These often appear as low-value pending transactions and should drop off automatically after a few days. If you see two fully settled charges for the same amount and order, contact The Skinny Food Co support with your statement screenshot and order details so they can investigate and, if appropriate, arrange a refund of any duplicate payment.

How can I verify which specific order a NotGuiltyfood charge relates to?

Match the exact amount and date on your card statement with order confirmation emails from The Skinny Food Co and the order history in your online account. Remember to account for shipping, discount codes, and currency conversion if you’re outside the UK. If you still can’t identify the order, contact customer support via the website and provide the last four digits of your card, the charge amount, and the transaction date so they can trace it.

What should I do if I don’t recognise a NotGuiltyfood charge and no one in my household placed an order?

First, search your email (and any shared family email accounts) for receipts from The Skinny Food Co or Shopify around the charge date. If you find nothing and no authorised user recognises the purchase, immediately contact your card issuer to report a potentially fraudulent transaction and request a card replacement. You can also notify The Skinny Food Co via their contact page so they can flag or block any associated customer account from placing further orders with your card details.

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