The Town Apartments

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The Town Apartments is a collection of self-contained one- and two-bedroom serviced apartments offering short- and long-stay accommodation in the heart of Melbourne’s CBD and Chinatown.

Melbourne, Victoria, Australia
thetownapartments.com

About The Town Apartments

The Town Apartments is a collection of fully self-contained one- and two-bedroom serviced apartments located in the heart of Melbourne’s CBD and Chinatown. Designed for both short and long stays, these apartments typically include a kitchen or kitchenette, laundry facilities, separate living and sleeping areas, and Wi‑Fi, catering to business travellers, holidaymakers, and extended-stay guests. Their central location makes them a convenient base for exploring Melbourne’s laneways, dining precincts, and major attractions, with online booking and check-in information available via thetownapartments.com.

A charge from “THE TOWN APARTMENTS” (or a similar descriptor) may appear on your bank or card statement when you book accommodation directly through their website, at the property, or via a third‑party booking site that passes payment through to the property. You may see charges for prepaid stays, pay-on-arrival bookings, incidental charges (such as extra cleaning, late check-out, or additional guests), or security deposits/bond authorizations that appear as pending holds. For longer stays, you might be billed on a weekly or monthly cycle, and some bookings are partially or fully non‑refundable depending on the rate type and cancellation window selected at the time of booking.

To verify or resolve questions about a charge from The Town Apartments, start by checking your email for booking confirmations, invoices, or receipts under the same dates as the charge, including any reservations made through platforms like Booking.com, Expedia, or similar sites. Compare the amount and date with your check‑in/check‑out dates, cleaning fees, and any extras you may have accepted during your stay. If something doesn’t match, visit thetownapartments.com and use the contact details or enquiry form provided there to reach their reception or accounts team with your full name, stay dates, booking reference, and a screenshot of the charge. For unauthorized or unrecognized charges that cannot be resolved directly with the property, contact your bank or card issuer to dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Town Apartments.

  1. THE TOWN APARTMENTS MELBOURNE AUS

Frequently Asked Questions

Why did The Town Apartments charge me before my check‑in date?

Many rates at The Town Apartments are prepaid or require a deposit at the time of booking, which may be processed days or weeks before arrival. If you booked a non‑refundable or advance purchase rate, the full amount is typically charged upfront to secure the reservation. Check your booking confirmation from thetownapartments.com or your third‑party booking site to see whether your rate was listed as prepaid or non‑refundable.

Why do I see a second or pending charge from The Town Apartments after I checked in?

The Town Apartments may place a temporary authorization hold on your card at check‑in to cover a security bond and potential incidentals, such as extra cleaning, damages, or late check‑out. This appears as a pending charge and is separate from your accommodation payment. If no extra costs are incurred, the hold is usually released by your bank within a few business days after check‑out, although the exact timing depends on your card issuer.

What are common amounts I might be charged by The Town Apartments?

Typical charges include nightly accommodation rates (which vary by apartment type, dates, and demand), plus any applicable cleaning fees, extra guest fees, or late check‑out charges. You may also see a security bond or authorization, often in the range of a few hundred AUD, which is held rather than actually taken if there are no incidentals. Always refer to your specific booking confirmation for the exact amounts and inclusions for your stay.

How can I cancel or change my reservation at The Town Apartments?

To cancel or modify a reservation booked directly, visit thetownapartments.com and use the manage‑booking link (if provided) or contact the property using the phone or email listed on your confirmation. If you booked through a third‑party site like Booking.com or Expedia, changes must usually be made through that platform. Be sure to review the cancellation policy on your confirmation, as many discounted or non‑refundable rates cannot be cancelled without a full or partial charge.

How do I request a refund for a charge from The Town Apartments?

First, review the cancellation and refund policy on your booking confirmation to confirm whether your rate type is eligible for a refund. If you believe you’ve been charged in error or are owed a refund (for example, after a valid cancellation within the free‑cancellation window), contact The Town Apartments directly using the contact information on thetownapartments.com and provide your booking reference, stay dates, and proof of any cancellation. Refunds, when approved, are typically returned to the original payment method, but processing times can vary depending on your bank or card issuer.

Why was I charged by The Town Apartments even though I booked through another website?

Many online travel agencies act as intermediaries, allowing The Town Apartments to process your card directly for the accommodation cost or for incidentals and bonds. As a result, the descriptor on your statement may list The Town Apartments rather than the site you originally booked through. Check your third‑party booking confirmation for the property name, dates, and total amount and compare it with the charge you see on your statement.

How can I confirm that this charge from The Town Apartments is linked to my account or stay?

Search your email (including spam folders) for confirmation messages containing “The Town Apartments” or your booking platform’s name around the date the charge appeared. If you stayed with others, ask whether your card details were used to secure a group booking, bond, or incidental charges. If you still can’t identify the charge, contact The Town Apartments via the details on thetownapartments.com with the transaction date, amount, and the name on the card so they can look up the payment in their reservation or accounts system.

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