The Westin Excelsior, Florence

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The Westin Excelsior, Florence is a luxury Marriott hotel on Florence’s Arno riverfront, offering upscale rooms, suites, dining, and event spaces in a historic palazzo.

Bethesda, MD, USA
marriott.com
Owned by Marriott International, Inc.

About The Westin Excelsior, Florence

The Westin Excelsior, Florence is a five-star luxury hotel housed in a historic palazzo on Piazza Ognissanti along the Arno River. Part of Marriott’s Westin brand, the property features elegant rooms and suites, many with terraces and river or city views, as well as high-end amenities such as fine dining at its rooftop restaurant and bar (SE·STO on Arno / Cosimo Rooftop), meeting and event facilities, and wellness-focused services for leisure and business travelers alike.([hospitalitynet.org](https://www.hospitalitynet.org/opinion/4058915/unleashing-innovation?utm_source=openai))

A charge labeled “WS FLORENCE FOH” is very likely from The Westin Excelsior, Florence. Similar Marriott/Westin properties post to cards under shortened descriptors like “WS EXCELSIOR ROME FOH ROME,” where “WS” corresponds to Westin and the city or property name follows.([flyertalk.com](https://www.flyertalk.com/forum/marriott-marriott-bonvoy/422139-westin-excelsior-rome-italy-2007-master-thread-37.html?utm_source=openai)) Such a charge may come from a hotel stay, on-site restaurant or bar visit, room service, spa or event charges, or incidentals such as minibar, parking, or city tax. In some cases, pre-authorizations (security deposits) are placed at check-in and then adjusted when the final bill posts.

If you have questions about the charge, first compare the transaction date and amount to your hotel folio or confirmation email from The Westin Excelsior, Florence or from Marriott Bonvoy. Log into your Marriott account or the Marriott Bonvoy app to review past stays and folios, or contact the hotel directly using the contact details on your reservation or on the Marriott property page.([marriott.pressarea.com](https://marriott.pressarea.com/en/imagelibrary/details/161607?utm_source=openai)) If you still don’t recognize the charge, you can request a copy of the folio from the hotel’s front office or accounting department, and if necessary dispute the transaction with your card issuer after confirming no one else on your reservation or card may have authorized it.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Westin Excelsior, Florence.

  1. WS FLORENCE FOH

Frequently Asked Questions

Why does my credit card statement show a charge from “WS FLORENCE FOH”?

This descriptor is commonly used for charges from The Westin Excelsior, Florence. “WS” refers to Westin, “FLORENCE” to the city, and “FOH” is an internal hotel/merchant code related to the front office or hotel operation. The charge may include your room rate, taxes, and any incidentals from your stay or visit.

What kinds of purchases at The Westin Excelsior, Florence can result in a card charge without an overnight stay?

You may see a Westin Excelsior, Florence charge even if you didn’t stay overnight if you dined at the hotel’s restaurants or rooftop bar, attended a catered event, used meeting or banquet facilities, or purchased services such as parking or spa treatments and paid via card processed by the hotel’s main merchant account.

Does The Westin Excelsior, Florence place a security deposit or authorization hold on my card?

Yes. Like many luxury hotels, The Westin Excelsior, Florence typically places a pre-authorization on your card at check-in to cover estimated room charges and incidentals. This appears as a pending charge and may be higher than your final bill. The unused portion is released by the hotel at check-out, but your bank may take several days to remove or adjust the hold.

How can I get an itemized receipt (folio) for my stay or charges at The Westin Excelsior, Florence?

You can request an itemized folio at check-out, download it from your Marriott Bonvoy online account or app after your stay posts, or contact the hotel directly by phone or email using the contact details on the property’s page on marriott.com. Ask for the folio matching the dates and amount of the charge shown on your card statement.

How do I dispute or request a refund for a charge from The Westin Excelsior, Florence?

First, review your folio carefully and contact the hotel’s front office or accounting department to question any line items you don’t recognize—have your reservation number and the last four digits of the card available. If you can’t resolve the issue with the hotel, you can open a dispute with your card issuer, providing the folio and any correspondence as supporting documentation.

Why does my “WS FLORENCE FOH” charge amount not match my nightly room rate?

Your final hotel charge usually bundles room rate, local and occupancy taxes, daily city tax where applicable, plus any incidentals such as dining, minibar, or parking. Currency conversion and dynamic currency conversion choices at check-out can also cause the billed amount to differ slightly from the base nightly rate shown in euros on your reservation.

Can a Marriott Bonvoy points redemption stay still generate a “WS FLORENCE FOH” card charge?

Yes. Even if you paid the base room cost with Marriott Bonvoy points, you are still responsible for incidentals, certain local taxes or fees, and any add-ons like meals or upgrades. Those cash portions of your stay will be charged to your card under the Westin Excelsior, Florence merchant descriptor.

How can I verify that a “WS FLORENCE FOH” charge is legitimate and not fraud?

Check whether you, a family member, or a colleague used your card for a stay or visit to The Westin Excelsior, Florence around the transaction date, and compare the posted amount to hotel emails or folios. If no one associated with your card recognizes the hotel, contact the property to see if they can locate a reservation under your card number; if they cannot, immediately report the transaction as potentially fraudulent to your card issuer.

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