Question 1

Why does my statement show a charge from "WSTN IRVING LAS COL FB" when I only ate at the hotel restaurant?

Accepted Answer

The descriptor "WSTN IRVING LAS COL FB" refers to The Westin Irving Convention Center at Las Colinas, and the "FB" typically stands for food and beverage. Restaurant, bar, room‑service, and banquet charges from Mesa Mezcal or the Vibe Pool Bar can all post under this single descriptor, even if you did not stay overnight at the hotel.

Question 2

Can a restaurant or bar tab at The Westin Irving Convention Center at Las Colinas be charged on a different date than my visit?

Accepted Answer

Yes. If your meal or bar tab was signed to a guest room or master event account, the final charge often posts on the checkout date or when the group account is settled, which may be a day or two after your actual visit. Always check your hotel folio or event invoice for the posting date that matches the card charge.

Question 3

How can I get a copy of my folio or receipt for a charge from The Westin Irving Convention Center at Las Colinas?

Accepted Answer

You can obtain a copy of your folio by logging into your Marriott Bonvoy account and viewing your past stays, or by calling the hotel’s front desk or accounting office directly and requesting an emailed copy of your folio or restaurant receipt for the date in question. Having the last four digits of your card and the transaction amount will help them locate it quickly.

Question 4

I see multiple small charges from "WSTN IRVING LAS COL FB" during my stay—are these normal?

Accepted Answer

Yes. During a stay or event, each restaurant visit, bar tab, minibar restock, or room‑service order can appear as a separate authorization and then post as individual charges, or they may be consolidated on your final folio. Reviewing your itemized folio from the hotel is the best way to match each amount to a specific purchase.

Question 5

Does The Westin Irving Convention Center at Las Colinas place temporary holds on my card?

Accepted Answer

Like most full‑service hotels, this Westin typically places an authorization hold at check‑in for room, tax, and an additional amount for incidentals such as food and beverage. This hold is not a final charge, and any unused portion is released by your bank after checkout, usually within a few business days depending on your card issuer.

Question 6

How do I dispute or question an incorrect charge from The Westin Irving Convention Center at Las Colinas?

Accepted Answer

First, contact the hotel directly and ask for the accounting or front office manager, providing the date, amount, and last four digits of your card. Request an itemized folio and review it with them; they can correct errors and process refunds if warranted. If you cannot resolve the issue with the hotel, you can then open a dispute with your card issuer, supplying the folio and any correspondence as supporting documentation.

Question 7

Can I have a bar or restaurant bill at the Westin split across multiple cards?

Accepted Answer

Yes. Mesa Mezcal and the hotel’s bars can generally split checks across multiple cards at the time of payment. However, once a charge has been closed and submitted, the hotel usually must process partial refunds and re‑charge the correct cards, so it’s best to request split payment before signing the receipt.

Question 8

I booked through a third‑party site—why is the merchant on my card The Westin Irving Convention Center at Las Colinas instead of the website I used?

Accepted Answer

Many third‑party booking sites reserve rooms but leave payment to be collected directly by the hotel at check‑in or checkout. In those cases, your card is charged by The Westin Irving Convention Center at Las Colinas, not by the online travel agency, so the descriptor on your statement will reference the hotel rather than the booking website.

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