Question 1

Why does my statement show “Aplpay Sp Wooblecary” instead of The Woobles?

Accepted Answer

Many banks truncate or compress merchant names and locations. In this case, “Wooblecary” is likely a shortened form of “The Woobles, Cary (NC)” and “Aplpay Sp” indicates that the purchase was processed via Apple Pay or a similar payment service provider. Check your email for an order confirmation from The Woobles around the same date to verify.

Question 2

What did I likely buy from The Woobles for this charge?

Accepted Answer

Most charges from The Woobles are for beginner crochet kits, accessory kits (like tiny crowns, cakes, or coffee cups), yarn, or related crafting supplies. Review your recent online orders on thewoobles.com or any marketplaces where you shop (such as TikTok Shop or Etsy) to match the charge amount with a specific kit or bundle.

Question 3

Does The Woobles offer subscriptions, or are charges usually one-time?

Accepted Answer

The Woobles primarily sells individual kits and bundles as one-time purchases. If you see repeated charges, it may be because you placed multiple separate orders, pre-ordered several items, or were charged for shipping or taxes on different dates. Review your order history on the platform where you purchased to confirm.

Question 4

How can I get a refund for a Woobles order I don’t want or recognize?

Accepted Answer

First, locate your order confirmation email or order number from The Woobles or the marketplace (such as TikTok Shop or Etsy). Then follow the return or refund instructions in that email or on the order page—most platforms have a dedicated “Orders” or “Purchases” section with a refund/return option. If you can’t find the information, use the contact form on thewoobles.com or the messaging system on the marketplace to request help from customer support.

Question 5

What are common charge amounts for The Woobles purchases?

Accepted Answer

Individual crochet kits from The Woobles are typically priced in the range of a few tens of dollars, with accessory kits often costing less and larger bundles costing more. Your total charge may also include shipping and sales tax. Comparing the exact charge amount on your statement with prices shown in your order history is a good way to confirm the transaction.

Question 6

Why do I see a small pending or duplicate charge related to The Woobles?

Accepted Answer

Small or duplicate-looking pending charges are often temporary authorizations used by payment processors (like Apple Pay or card networks) to verify your card. These authorizations should fall off automatically within a few business days and be replaced by a single final charge for the correct amount. If a pending authorization remains for more than a week or posts as an extra charge, contact your card issuer and provide any receipts from your Woobles purchase.

Question 7

How can I contact The Woobles about a billing or order issue?

Accepted Answer

Go to thewoobles.com and look for their contact or support page to send a message with your name, email, and order number. If you purchased through a marketplace such as TikTok Shop or Etsy, you can also contact the seller via the platform’s messaging system from the order details page. Include screenshots of the charge and your bank statement (with sensitive details covered) to help them locate your order quickly.

Question 8

What should I do if I don’t recognize this Woobles charge at all?

Accepted Answer

First, check whether anyone else in your household may have ordered a crochet kit using your card or Apple Pay account. Search your email (and theirs, if applicable) for “The Woobles,” “order confirmation,” or similar terms. If you still can’t identify the purchase, contact The Woobles through their website or marketplace profile with the date and amount of the charge, and notify your card issuer so they can investigate and, if necessary, dispute the transaction and reissue your card.

The Woobles

About The Woobles

Bank Statement Variations

Frequently Asked Questions