TikTok Shop

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TikTok Shop is the in-app e-commerce marketplace within the TikTok platform, allowing users to buy products directly from creators, brands, and merchants.

Singapore, Singapore
tiktok.com
Owned by ByteDance Ltd.

About TikTok Shop

TikTok Shop is the integrated shopping and e-commerce solution inside the TikTok social media app, operated by TikTok (owned by ByteDance Ltd.). It allows brands, independent merchants, and content creators to list and sell products directly through product links in videos, live streams, and a dedicated shopping tab. Customers can browse, add items to cart, and check out without leaving the TikTok ecosystem, using various supported payment methods.

A charge labeled “TikTok Shop” (sometimes with a city such as Culver City, CA, or a terminal/sequence number) typically corresponds to a one-time purchase you made through the TikTok app, for example by tapping a product link in a video or live stream. These are usually individual order charges rather than subscriptions. In some cases you may see multiple separate charges if items ship from different sellers or if there were partial captures or adjustments (such as discounts or shipping changes).

If you have questions about a TikTok Shop charge, first open the TikTok app and go to your Profile > Menu (☰) > Orders or TikTok Shop to review recent orders and payment details. Each order entry will show the amount, items purchased, and seller. From the order page you can contact the seller, request refunds or returns, and view invoices. If you still can’t identify the charge or believe it’s unauthorized, you can contact TikTok’s support via the in-app Help Center and also speak with your bank or card issuer to dispute suspicious transactions.

Bank Statement Variations

11 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TikTok Shop.

  1. ATM DEBIT MERCHANT PURCHASE TERMINAL 55432866 ICI*FEELEAVENWORTH WAT BRAINTREE MAXXXXX XXXXXXX3308 SEQ # XXXXXXXX4100
  2. Additional Description:
  3. Additional Description:MC AUTHORIZATION
  4. Additional Description:MERCHANT PURCHASE TERMINAL 12302026 TikTok Shop Culver Ci CA SEQ # 002217747082
  5. Additional Description:MERCHANT PURCHASE TERMINAL 401339 FLINT OKLAHOMA OK 07-06-26 SEQ # 618724001183
  6. Additional Description:MERCHANT PURCHASE TERMINAL 57540246 D35093974 180072200 FL SEQ # 718490533996
  7. Additional Description:VISA PURCHASE MIDWEST CITY MIDWEST CITY OKUSA 2026-07-11 07.58.39 78504443
  8. MERCHANT PURCHASE TERMINAL 401134 SP LBRC LITTLEBAB AR 07-22-26 X6329 SP LBRC 20260722000000003
  9. MERCHANT PURCHASE TERMINAL 77479336 85ROSETE M*ATHIZIG O SEATTLE WA XXXXXXXXXXXX7216
  10. PAYPAL TIKTOK SHOP
  11. TikTok shop culver city CA

Frequently Asked Questions

Why do I see a TikTok Shop charge with a location like Culver City, CA on my statement?

TikTok has U.S. operations in the Los Angeles/Culver City area, and some payment processing for TikTok Shop transactions may route through that office or its payment partners. The location on your statement usually reflects the payment processor’s location, not the seller’s shipping address.

Is TikTok Shop a subscription or a one-time purchase?

TikTok Shop transactions are generally one-time purchases tied to specific orders (products bought from a video, live stream, or the Shop tab). TikTok Shop does not typically charge recurring subscription fees; if you see repeat charges, review your Orders in the app to see if you placed multiple orders or re-orders.

How can I see what I bought for this TikTok Shop charge?

Open the TikTok app, go to your Profile, tap the menu (☰) or the TikTok Shop bag icon, then select Orders. Match the order amount and date with the charge on your card statement to see the items, seller, and full receipt details.

How do I request a refund for a TikTok Shop order?

Go to Profile > Orders in the TikTok app, open the relevant order, and choose the option to request a return or refund. Follow the prompts to select a reason, upload any required photos, and submit the request. Refunds are processed according to TikTok Shop’s and the seller’s policies, and may take several business days to appear on your card once approved.

Can I cancel a TikTok Shop order after I’ve been charged?

In many cases you can cancel an order shortly after placing it by going to Profile > Orders, opening the order, and selecting Cancel if the option is still available. Once the seller has shipped the item, you typically must request a return or refund instead of a cancellation.

Why do I see multiple TikTok Shop charges on the same day?

Multiple charges can occur if you placed several separate orders, if your cart items are fulfilled by different sellers, or if an order was split into multiple shipments. Occasionally, you may also see an initial authorization hold followed by the final captured amount; the hold should drop off once your bank updates your account.

What should I do if I don’t recognize a TikTok Shop charge?

First, check your TikTok account’s Orders section and any other TikTok accounts in your household that may use your card. If you still don’t recognize the transaction, use the in-app Help Center to contact TikTok support and immediately notify your bank or card issuer to report possible unauthorized use and request a dispute if needed.

How can I contact TikTok Shop customer support about a billing issue?

For order- or billing-related questions, open the relevant order in Profile > Orders and use the in-app messaging or support options shown there. For broader account or payment issues, go to Profile > Menu (☰) > Settings and Privacy > Help Center, where you can browse support topics, report a problem, or submit a ticket to TikTok’s support team.

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