Question 1

Why was I charged by Tom Price Tourist Park before my stay started?

Accepted Answer

Tom Price Tourist Park often takes a deposit or full prepayment at the time of booking to secure your site or cabin, especially during peak seasons around Karijini National Park. This may appear on your statement days or weeks before arrival. Some online bookings also require immediate payment in line with the chosen rate (flexible vs. non‑refundable). Check your booking confirmation email for the payment schedule and deposit terms.

Question 2

What are the typical prices for staying at Tom Price Tourist Park?

Accepted Answer

Pricing varies by season, site type, and number of guests, but powered and unpowered sites are generally charged per night, with cabins and chalets at a higher nightly rate. As a guide, unpowered sites are typically cheaper, while self‑contained cabins and chalets are priced similarly to mid‑range regional accommodation. Rates can change for school holidays, long weekends, and events, so always refer to the live pricing on summerstar.com.au/caravan-parks/tom-price or your booking confirmation. Any additional fees—such as extra adults or extended stays—will be itemised on your invoice or receipt.

Question 3

How do I cancel or change my booking at Tom Price Tourist Park?

Accepted Answer

To cancel or amend your booking, contact Tom Price Tourist Park directly using the phone or email listed on your confirmation, or manage it through the online platform you originally used to book. Cancellation conditions depend on the rate you chose—flexible bookings generally allow changes or cancellations up to a certain number of days before arrival, while discounted or promotional rates may be non‑refundable. Always check the specific cancellation policy in your confirmation email, as late cancellations or no‑shows may incur full or partial charges.

Question 4

How can I request a refund for a Tom Price Tourist Park charge I don’t recognise or believe is incorrect?

Accepted Answer

First, compare the charge to your booking details, including dates, room or site type, and any extensions or late check‑outs. If you still believe the amount is wrong or you were charged in error, contact the park’s reception or Summerstar reservations with your booking reference, transaction date, and card details (last four digits only). They can review your folio, explain the charges, and process a partial or full refund if an overcharge or duplicate payment is confirmed. If the booking was through a third‑party site, you may need to request the refund via that platform in line with its policies.

Question 5

Why do I see more than one Tom Price Tourist Park transaction on my statement?

Accepted Answer

Multiple transactions can occur if you paid a deposit at the time of booking and the remaining balance at check‑in or check‑out, or if you extended your stay and were charged separately for the additional nights. You may also see a temporary pre‑authorisation hold for security or incidentals that later drops off or is replaced by the final charge. In cases where you modified dates, changed from a site to a cabin, or added extra guests, you may see an original charge and an adjustment or additional payment. Reviewing your itemised receipt or folio from reception will usually explain each transaction.

Question 6

Does Tom Price Tourist Park place temporary holds or pending charges on my card?

Accepted Answer

In some cases, Tom Price Tourist Park or its payment processor may place a temporary pre‑authorisation on your card to confirm it is valid or to secure a bond for accommodation. This can appear as a pending charge and is usually released automatically within a few business days if not converted into a final payment. The hold amount may differ slightly from your final bill but should not post as an additional permanent charge. If a pending hold has not dropped off after a week, contact your bank and the park with your booking details.

Question 7

How can I contact Tom Price Tourist Park about a billing or account question?

Accepted Answer

Use the contact details in your booking confirmation or visit summerstar.com.au/caravan-parks/tom-price for the park’s current phone number and email address. For the fastest help, provide your full name, booking reference, dates of stay, and a screenshot or description of the charge (including the exact amount and transaction date). Reception staff can access your booking history, resend invoices, explain charges, and assist with refunds or corrections where applicable. If you booked through a third‑party travel or caravan site, have that booking ID handy as well.

Question 8

How do I get a copy of my receipt or tax invoice from Tom Price Tourist Park?

Accepted Answer

Receipts are usually issued at check‑in or check‑out and may also be emailed if you booked online. If you need another copy—for example, for work travel claims or to confirm a charge—contact the park or Summerstar reservations and request a tax invoice for your stay. They can search by your name, booking reference, and dates to reissue documentation. Make sure you check your email spam or promotions folder if you were told an invoice was sent but can’t find it.

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