Travelodge Hotels

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Travelodge Hotels is a midscale hotel chain operating properties across major cities in Australia and New Zealand, including the Travelodge Hotel Newcastle in Newcastle, New South Wales. The brand focuses on affordable, comfortable accommodation for both business and leisure travelers.

Sydney, Australia
travelodge.com.au
Owned by Salter Brothers

About Travelodge Hotels

Travelodge Hotels in Australia and New Zealand is a midscale hotel brand managed by TFE Hotels, offering affordable, comfortable accommodation in key city and regional locations. Properties like Travelodge Hotel Newcastle in New South Wales cater to both business and leisure travellers with modern rooms, Wi‑Fi, in‑room workspaces, and convenient access to local attractions and transport. The brand focuses on value for money, straightforward amenities, and reliable service rather than luxury extras, and bookings can be made directly at travelodge.com.au or through major travel agencies and booking platforms.

A Travelodge Hotels charge may appear on your bank or card statement when you book a stay, check in, or check out at one of their properties in Australia or New Zealand. You might see charges for room nights, taxes, breakfast packages, parking, late checkout, or extras like minibar items and laundry. It’s also common to see pre‑authorisation holds placed on your card at check‑in as a security deposit, or full prepayment for “Advance Purchase/Non‑Refundable” rates or corporate/group bookings. If you booked through an online travel agency (e.g., Booking.com, Expedia), the descriptor may still reference Travelodge or the specific hotel name along with the city.

To verify a Travelodge Hotels charge, start by checking your recent and past hotel stays, email booking confirmations, and receipts from any Travelodge property you may have visited. Compare the date and amount on your statement with the check‑in/check‑out dates, nightly rate, and any extras you used during your stay. If you still have questions, visit travelodge.com.au and use the contact or “Manage Booking” section, or reach out directly to the specific hotel listed on your confirmation using the phone or email provided there. For unresolved billing concerns, contact your card issuer to ask about the transaction, but always attempt to resolve it with Travelodge first, as they can clarify pre‑authorisations, refunds, and adjustments on your folio.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Travelodge Hotels.

  1. TRAVELODGE NEWCASTLE NEWCASTLE AUS

Frequently Asked Questions

Why was my card charged by Travelodge Hotels after I checked out?

Many Travelodge properties place a pre‑authorisation hold at check‑in to cover incidentals such as minibar, parking, or room service. After you check out, the final amount (room plus any extras) is charged and the unused portion of the hold is released by your bank, which can look like a new charge. You may also see a later adjustment if minibar usage or damages were reported after your departure. Review your final invoice, which should have been emailed to you or provided at reception, to match the billed items.

What are typical amounts I might see from Travelodge Hotels on my statement?

Travelodge room rates vary by city, season, and room type, so you may see anything from budget‑friendly nightly rates to higher amounts during peak periods or for longer stays. Common patterns include a single charge for the full stay, separate charges for accommodation and parking, or a pre‑authorisation hold (often between AUD/NZD 1 and a few hundred dollars depending on the property and length of stay). If you booked a non‑refundable or advance purchase rate, you may see a charge for the full stay on or shortly after the booking date rather than at check‑in.

Why do I see a small Travelodge Hotels charge or $1 hold on my card?

Travelodge Hotels, like many hotel brands, may place a small temporary authorisation on your card when you make a booking or at check‑in to verify that the card is valid. This can appear as a very low amount (sometimes around AUD/NZD 1 or a small test transaction) and is not an actual completed charge. Your bank should automatically release this hold within a few business days, and it will either disappear from pending transactions or show as a reversed/voided amount.

How do I cancel or modify my Travelodge Hotels booking to avoid further charges?

To cancel or change your booking, go to travelodge.com.au and use the “Manage Booking” option with your confirmation number and surname, or follow the modification/cancellation link in your confirmation email. Each booking has its own cancellation policy—flexible rates often allow free cancellation up to a set time (e.g., 24–48 hours) before arrival, while advance purchase or promotional rates may be non‑refundable. If you booked through a third‑party site (such as Booking.com or Expedia), you must cancel or modify through that platform, and their terms will apply.

How can I request a refund or dispute an incorrect Travelodge Hotels charge?

First, locate your booking confirmation and final invoice, then contact the specific Travelodge hotel you stayed at using the phone number or email on your confirmation. Explain the charge you’re questioning (date, amount, and any items you believe are incorrect) and request a copy of your folio if you don’t have it. If the hotel confirms an error, they can process a partial or full refund back to the original payment method; it may take several business days for your bank to display the credit. If you cannot resolve the issue directly, contact TFE Hotels customer support via the form on travelodge.com.au and, if needed, speak with your card issuer about raising a dispute.

Why was I charged by Travelodge Hotels even though I didn’t stay, or I’m marked as a ‘no‑show’?

If you booked a non‑refundable or advance purchase rate, Travelodge will typically charge your card even if you don’t check in, as these bookings are sold under strict no‑refund terms. For flexible rates, if you fail to cancel within the allowed cancellation window, a no‑show fee—often equivalent to one night’s stay—may be charged. Check the rate conditions in your confirmation email for the exact no‑show and cancellation policy attached to your booking.

How do I contact Travelodge Hotels about a charge I don’t recognise?

Start by checking whether the charge might relate to a recent stay by you, a family member, or a booking you made on someone else’s behalf, then locate any confirmation emails. If you still don’t recognise it, visit travelodge.com.au and use the contact form or customer support details, providing the last four digits of your card, the transaction date, amount, and any reference numbers from your bank. You can also call the specific Travelodge property if the hotel name or city appears in the transaction description. For security reasons, never send your full card number by email—only share it securely if requested through verified channels.

Can I pause or stop recurring Travelodge charges if I’m on a corporate or long‑stay arrangement?

Some corporate or long‑stay guests are billed on a recurring schedule (e.g., weekly or monthly) rather than per night at checkout. To change or stop these recurring charges, contact the hotel’s front desk or the sales/account contact listed in your agreement and request a modification to your billing arrangement or check‑out date. Any prepaid or fixed‑term agreements may have minimum stay or notice requirements, so review your contract or confirmation for specific terms before requesting changes.

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