TV Shop

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TV Shop is a direct-response teleshopping and online retailer offering "as seen on TV" consumer products across categories such as fitness, home, kitchen, cleaning, and personal care in Australia and New Zealand.

Auckland, New Zealand
tvshop.com.au
Owned by Brand Developers Limited

About TV Shop

TV Shop is a direct-response teleshopping and e‑commerce retailer serving customers in Australia and New Zealand. Based in Auckland, New Zealand, TV Shop promotes “as seen on TV” products across TV infomercials, phone orders, and its website at tvshop.com.au. Their range includes fitness and wellness equipment, kitchen and cooking tools, home and cleaning gadgets, bedding, beauty and personal care, and other problem-solving household products that are often sold with special TV-only offers, bonus items, or payment plans.

A TV Shop charge may appear on your bank or card statement after you order a product via a TV infomercial, by calling their order line, or purchasing directly through tvshop.com.au. Transactions can include one-time purchases, installment/payment-plan charges (for example, monthly or fortnightly payments for a set period), shipping and handling fees, and optional add-on products or extended warranties. You might also see multiple line items if you placed more than one order, upgraded to a deluxe version, agreed to a “double offer,” or if an initial small authorization was placed when the card was first verified. In some cases, there may be a trial period or introductory price followed by regular payments until the balance is paid.

If you’re unsure about a TV Shop charge, start by checking your recent TV Shop orders, email confirmations, and SMS receipts, as well as your order history if you created an online account at tvshop.com.au. Compare the amount and date on your bank statement to any orders you or someone in your household may have placed by phone or online. To resolve questions, contact TV Shop customer service using the details on their website (typically a customer care phone number and email/contact form) with your full name, billing address, and the last four digits of the card used so they can locate your order. Common billing issues—such as cancelling further installments, clarifying a multi-payment plan, or querying shipping fees—are usually handled by their support team, who can explain the charges, adjust future payments where eligible, or guide you through returns and refunds under their advertised returns policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TV Shop.

  1. TVSHOP 611800222684 AUS

Frequently Asked Questions

Why did I receive multiple charges from TV Shop instead of one payment?

TV Shop often sells products on installment or multi-pay plans (for example, a series of smaller payments over several weeks or months). In these cases, you will see a separate charge for each scheduled installment until the full price has been paid. You may also see additional charges for shipping, handling, or optional extras that were added to your order. Review your original TV or online offer and any email confirmation to see the breakdown of your payment plan.

What are the typical amounts I might see from TV Shop on my bank statement?

TV Shop charges vary depending on the product and whether you selected a one-time payment or an installment plan. Many items are advertised at a main product price plus shipping and handling, or split into several smaller payments. Your statement might show mid-range charges corresponding to a single installment or a larger one-off payment if you chose to pay in full. Check your invoice or confirmation email for the exact price, shipping cost, and any add-ons that match the amount on your statement.

How do I cancel future TV Shop installment payments or additional shipments?

If your purchase was set up as a multi-payment plan and you want to stop future installments, contact TV Shop customer service as soon as possible using the phone number or contact details listed on tvshop.com.au. They can explain how many payments remain and what your options are for cancelling or returning the product under their returns policy. If the product is part of an ongoing program (such as repeat shipments of consumable items), you’ll need to speak with support to stop any further automatic deliveries and related charges.

How can I request a refund or return a product purchased from TV Shop?

TV Shop typically advertises a satisfaction or money-back guarantee period on many of its products, subject to specific terms and time limits. To request a refund, first check the paperwork that arrived with your order or the product page on tvshop.com.au for the applicable return window and conditions (such as product condition and whether shipping is refundable). Then contact their customer service team to obtain instructions and any required return authorization before sending the item back. Keep your tracking number and proof of return until your refund or adjustment appears on your card statement.

Why do I see a small or temporary TV Shop charge that later changed or disappeared?

When you place an order, TV Shop (through its payment processor) may place a temporary authorization hold on your card to verify that funds are available. This can appear as a small or pending amount that either drops off or is replaced by the final settled transaction. Authorization holds do not represent additional charges and usually clear within a few business days, depending on your bank’s processing times. If a pending charge remains for longer than expected, contact your bank and TV Shop support for clarification.

How can I verify which order a TV Shop charge is linked to?

Look for any order confirmations sent via email or SMS around the date of the charge, as these will usually show the total amount billed and the last four digits of the card used. If you ordered by phone, check any paperwork or packing slips that arrived with your parcel. You can also log in or create an account at tvshop.com.au using the same email you provided when ordering to view order history where available. If you still can’t match the charge, contact TV Shop customer service with your statement details so they can search their system for your transaction.

How do I contact TV Shop about a billing or charge issue?

Go to tvshop.com.au and navigate to their Contact or Customer Service section, where you’ll find up-to-date phone numbers and, in many cases, an email address or contact form for support. When you reach out, have your order number (if known), the date and exact amount of the charge, and the name on the card ready so they can locate your account quickly. Customer service can clarify what the charge relates to, adjust future payments when eligible, and guide you through returns or dispute processes where appropriate.

Can someone else’s order cause a TV Shop charge on my card?

It is possible for a family member or someone with access to your card details to place a TV Shop order via phone or online, resulting in a charge you don’t immediately recognize. Check with members of your household to see if they responded to a TV infomercial or purchased an item on tvshop.com.au. If no one recognizes the purchase, contact TV Shop so they can confirm the name, delivery address, and order details associated with the transaction, and then speak with your bank about potential unauthorized use if needed.

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