TVSN

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TVSN (Television Shopping Network) is an Australian and New Zealand home shopping television network and online retailer offering a wide range of products including fashion, beauty, homewares, electronics and jewellery via TV broadcasts, website and mobile apps.

Frenchs Forest, New South Wales, Australia
tvsn.com.au
Owned by Direct Group Pty Ltd

About TVSN

TVSN (Television Shopping Network) is an Australian and New Zealand home-shopping broadcaster and e‑commerce retailer based in Frenchs Forest, New South Wales. Through its TV channel, website (tvsn.com.au) and mobile apps, TVSN sells a wide range of products including fashion, beauty, homewares, kitchen and appliances, electronics, craft, health, and jewellery. Customers can purchase directly by calling during live shows, ordering on the website, or using the app, with orders shipped throughout Australia and New Zealand.

A TVSN charge on your bank or card statement usually relates to a purchase you made through their TV channel, website, or app, or over the phone with a TVSN representative. Charges may appear as a one‑time product purchase, a postage and handling fee, or as part of TVSN’s instalment/“Easy Pay” style payment plans where your total order is split into multiple payments over time. You might also see separate charges for items that were shipped in multiple parcels, or temporary authorisation holds placed when you first place an order or update your card details. These holds typically drop off and are replaced by the final settled amount once your order is confirmed.

If you’re unsure about a TVSN charge, start by logging into your account at tvsn.com.au and checking your Order History and Easy Pay/instalment schedule, then compare dates and amounts with your statement. Look for TVSN email or SMS order confirmations and shipping notices around the same date. If the charge still doesn’t make sense, contact TVSN Customer Care using the Help/Contact section of their website, live chat (when available), or the customer service phone number listed on tvsn.com.au. Have your full name, delivery address, and the last four digits of the card handy so they can locate your order, explain the charge, adjust instalment schedules if needed, or help with refunds and returns in line with their change‑of‑mind and warranty policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TVSN.

  1. TVSN

Frequently Asked Questions

Why do I see multiple TVSN charges for the same order date?

TVSN often offers instalment or “Easy Pay” style payment options that split your total purchase into several scheduled payments; each instalment appears as a separate TVSN charge on your statement. In addition, postage and handling may be charged separately from the product price, and items in one order can be billed as they ship, resulting in more than one charge on or around the same date. Check your TVSN Order History and Easy Pay summary in your online account to confirm how your order was broken up.

What are common TVSN charge amounts and how is pricing structured?

TVSN sells a wide range of products, so charges can vary from small amounts (e.g., under $50 for beauty, accessories or craft items) to several hundred dollars for electronics, jewellery, or large appliances. You may see a single full‑price payment or several smaller instalments if you chose an Easy Pay option during checkout or when ordering via the TV broadcast. Shipping and handling are usually added per order or per item, and will appear in the final total charged to your card.

How do I cancel or change my TVSN Easy Pay/instalment plan?

To review or change an instalment plan, log in to your account at tvsn.com.au and go to your Easy Pay or Payment Plans section (often accessible via Order History). There you can see future scheduled payments, update your card, or in some cases pay out the remaining balance early in a single payment. If you need to stop future instalments because of a return or dispute, contact TVSN Customer Care so they can process the return and adjust or cancel remaining payments in line with their policies.

How can I cancel a TVSN order or stop future shipments?

If you ordered recently and the item has not yet shipped, you may be able to cancel by logging into tvsn.com.au, going to your Order History, and using any available cancel option, or by calling Customer Care immediately. Once an item has shipped, you generally need to accept delivery and then request a return or follow TVSN’s return instructions. For programs that include auto‑delivery or repeat shipments (e.g., certain beauty or consumable items), check your account settings for Auto-Delivery or FlexiPay style options, or speak with Customer Care to pause or cancel future deliveries.

How do I request a refund for a TVSN purchase I’m not happy with?

TVSN offers returns and refunds subject to their change‑of‑mind and product-specific policies, which can vary by category (e.g., beauty vs. electronics). To start a return, log in to tvsn.com.au and go to your Order History to see available return options or instructions, or contact Customer Care to confirm whether your item is eligible, the return time frame, and any restocking or postage costs. Once the returned item is received and processed, TVSN will usually credit the refund back to the original payment method; timing depends on your bank or card issuer.

Why is there a small or temporary TVSN charge showing as pending?

When you place an order or update your payment details, TVSN may place a temporary authorisation hold on your card to confirm it is valid and has sufficient funds. This can appear as a pending charge, sometimes for a small or rounded amount, before the final order amount is captured. The hold is normally released automatically by your bank within a few business days, and you will only be finally charged the confirmed order total or the first instalment for Easy Pay purchases.

How do I contact TVSN about an unknown or incorrect charge?

Go to tvsn.com.au and use the Help or Contact Us section to reach Customer Care via web form, email, or live chat (when available). You can also call the customer service number listed on their website or on your order paperwork. Have your bank statement with the date and exact amount of the charge, plus any TVSN account details, so they can quickly search their system, explain what the charge relates to, and assist with corrections, refunds, or fraud reporting if the order is not yours.

How can I find the receipt or invoice for a TVSN charge on my statement?

Log into your TVSN account at tvsn.com.au and go to Order History or My Orders to view all past purchases linked to your account. Each order page normally includes an invoice or receipt view that shows the product list, individual prices, shipping charges, GST, and payment breakdown (including instalments). You can print or download this for your records, and compare it against the charge on your bank or card statement to confirm the details.

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