Question 1

Why do I see a Ubiquiti or UI.com charge on my card when I only remember buying Wi‑Fi equipment?

Accepted Answer

Ubiquiti is the company behind popular networking brands like UniFi and AmpliFi, and their official store runs under ui.com. If you bought a router, access point, switch, camera, or other networking gear from the Ubiquiti Online Store, the descriptor on your statement will typically show as “UBIQUITI,” “UBIQUITI INC,” or “UI.COM.” The amount on your statement usually includes the item price(s) plus any applicable taxes and shipping.

Question 2

What are common Ubiquiti charge amounts I might see on my statement?

Accepted Answer

Most Ubiquiti charges are one‑time hardware purchases, which can range from around $20–$60 for smaller accessories, $90–$250 for access points and consumer routers, and several hundred dollars for advanced gateways, switches, or multi‑camera orders. If you subscribed to an optional Ubiquiti cloud or hosting service, you may also see smaller recurring monthly charges, often in the range of a few dollars to tens of dollars per month, depending on the specific service and region. Always compare the charge amount with your email receipt or your order history at ui.com.

Question 3

Why do I see a small or duplicate Ubiquiti charge that later disappears?

Accepted Answer

Ubiquiti, like many online merchants, may place a temporary authorization hold on your card to verify funds when you place an order or update your payment method. This can appear as a pending charge (sometimes a small test amount) that is automatically reversed and never actually captured. You should see the pending line either fall off or be replaced by the final settled amount for your purchase within a few business days. If a pending authorization remains for more than a week, contact your card issuer for an update and then reach out to Ubiquiti support with a screenshot if needed.

Question 4

Does Ubiquiti offer subscriptions or recurring billing, and how can I manage or cancel them?

Accepted Answer

Most Ubiquiti products are sold as one‑time hardware purchases, but some services—such as optional hosted controllers or select cloud features—may use a monthly or annual subscription billed to your saved payment method. To view, change, or cancel any active subscription, log into your account at ui.com, go to your account or billing/subscriptions section, and review the list of services. From there you can cancel auto‑renew, change the billing period, or update your payment card. After cancellation, you typically retain access until the end of the current paid term, and future renewals stop.

Question 5

How can I get a refund or return a Ubiquiti order I don’t recognize or no longer want?

Accepted Answer

If you believe a Ubiquiti hardware order is unauthorized, first confirm that a family member, coworker, or your IT provider didn’t place it using your payment details. For legitimate but unwanted orders, Ubiquiti’s online store generally offers a limited return window (subject to their RMA/return policy) for products in resellable condition; sign into ui.com, locate the order, and follow the instructions to request a return or RMA. For clearly unauthorized or fraudulent transactions, contact your card issuer immediately, then open a support ticket with Ubiquiti and provide the transaction details so they can investigate and help prevent additional charges.

Question 6

How do I pause or stop Ubiquiti from charging my card in the future?

Accepted Answer

To prevent future Ubiquiti charges, cancel any active subscriptions or auto‑renew services from your ui.com account under the billing or subscriptions area. If you have saved payment methods and no longer plan to use Ubiquiti’s online store, you can remove or update those cards in your account settings. For company‑managed or MSP‑managed networks, ask your administrator to confirm that your card is not on file for recurring service. If you cannot access the account associated with the charge, contact Ubiquiti support with proof of ownership of the card so they can help locate and secure the account.

Question 7

How can I verify which Ubiquiti account or order a specific charge belongs to?

Accepted Answer

Match the date and amount of the charge on your statement with emails from Ubiquiti or UI.com—search your inbox for terms like “Ubiquiti,” “UniFi,” “AmpliFi,” or “ui.com order.” If you have multiple Ubiquiti accounts (for example, personal and business), sign into each at ui.com and check the Orders or Billing section for an order that matches the posted charge. If you still cannot find it, take note of the exact descriptor, date, amount, and last four digits of your card and share these details with Ubiquiti support via their help portal so they can trace the transaction on their side.

Question 8

What should I do if I was charged by Ubiquiti after a failed or cancelled checkout?

Accepted Answer

In many cases, what looks like a charge after a failed or cancelled checkout is actually an authorization hold that will automatically drop off. Check whether the transaction on your bank or card statement is still marked as “pending” or “authorization” rather than “posted” or “completed.” If you see a completed charge but did not receive an order confirmation email or see the order in your ui.com account, contact Ubiquiti support with a screenshot of the transaction so they can verify whether the order went through, issue a refund if appropriate, or help you complete the purchase correctly.

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