Question 1

Why do I see a recurring charge from “UBIF – Torrance” on my card statement?

Accepted Answer

A recurring charge from “UBIF – Torrance” usually indicates you enrolled in a monthly device protection plan, extended warranty, or similar coverage product processed through uBreakiFix/Asurion, rather than a one‑time repair. Check any protection plan paperwork or emails you received when you signed up, including plans you may have purchased through a wireless carrier or retailer but serviced by uBreakiFix/Asurion.

Question 2

Can uBreakiFix charges appear under a different name like Asurion or a local city name?

Accepted Answer

Yes. Transactions may appear as “UBIF,” “uBreakiFix,” “Asurion,” or “UBIF – [City]” depending on the location and how your bank formats the descriptor. The addition of a city name like “Torrance” simply identifies the specific store where the transaction was processed.

Question 3

How do I cancel a recurring uBreakiFix or Asurion device protection plan associated with this charge?

Accepted Answer

To cancel a recurring device protection plan, first identify how you enrolled: through a wireless carrier, a retailer, or directly with uBreakiFix/Asurion. If it was through your carrier or retailer, you typically must cancel via their customer service or account portal. If you enrolled directly at uBreakiFix or online with Asurion, contact Asurion/uBreakiFix support or visit the store and ask them to terminate the protection plan, then confirm that future billing dates have been stopped.

Question 4

How can I request a refund or dispute a uBreakiFix charge from the Torrance location?

Accepted Answer

Contact the Torrance uBreakiFix store directly with your receipt, order number, or the exact date and amount of the charge. They can review the repair or protection plan details and advise whether a refund or adjustment is possible under their policies. If you cannot resolve it with the store, escalate through Asurion/uBreakiFix customer support and, if necessary, contact your card issuer to dispute the charge.

Question 5

What types of amounts are common for uBreakiFix charges?

Accepted Answer

Common uBreakiFix charges include flat fees for diagnostics, parts and labor for repairs (such as screen or battery replacements), and monthly fees for device protection plans or extended warranties. One‑time repairs are often a single larger charge, while protection plans typically bill as smaller recurring monthly amounts.

Question 6

Why do I see a pending or temporary authorization from uBreakiFix on my account?

Accepted Answer

uBreakiFix or its payment processor may place a temporary authorization hold on your card when you drop off a device or when they initially process your payment. This is used to verify funds and may appear as a pending charge. The final amount may post later, and the original hold should drop off automatically within a few days, depending on your bank.

Question 7

How can I get a copy of my receipt for the UBIF – Torrance transaction?

Accepted Answer

You can request a copy of your receipt by contacting the Torrance uBreakiFix store and providing the date, amount, and last four digits of your card, or by checking any email address you gave at the time of service for an electronic receipt. Some locations can also reprint receipts in-store if you bring the device and payment card used.

Question 8

Who should I contact if I don’t recognize this uBreakiFix charge at all?

Accepted Answer

First, ask family members or colleagues who may share your device or card whether they authorized a repair or protection plan at a uBreakiFix store. If no one recognizes it, contact the Torrance location or uBreakiFix/Asurion customer support with the transaction details so they can look it up. If it still cannot be verified, immediately notify your card issuer, report the charge as unauthorized, and request a new card number if advised.

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