Question 1

What does a charge from “ULTRASB* INVOICE ####” mean on my card statement?

Accepted Answer

A descriptor like “ULTRASB* INVOICE 14587” typically indicates a payment processed by ULTRASB for a specific invoice number, most likely related to telecom or electronic equipment such as a mobile phone, accessories, networking gear, or a repair service. The digits after the asterisk are their internal invoice or order reference.

Question 2

Is ULTRASB a subscription or a one‑time purchase?

Accepted Answer

Based on the company’s registered activity, ULTRASB primarily sells and repairs telecommunications equipment, so most charges are one‑time payments tied to individual invoices rather than ongoing subscriptions. If you see multiple charges, check whether you made several purchases or service orders around those dates.

Question 3

How can I verify what I bought from ULTRASB for a specific invoice number?

Accepted Answer

Look for an email invoice or receipt containing “ULTRASB” or the invoice number from your statement. If you created an account during purchase, log in to view your order history. You can also contact the company using details on ultrasb.com or via Russian business directories for ООО «УЛЬТРА СБ» and provide the invoice number and date so they can identify the transaction.

Question 4

How do I request a refund or cancel an order with ULTRASB?

Accepted Answer

Refunds and cancellations depend on ULTRASB’s own sales policy. Locate your invoice or receipt, then reach out through the contact information on ultrasb.com or in your order email, referencing the invoice number and purchase date. Ask whether the item is still cancellable or returnable and request written confirmation of any approved refund.

Question 5

Why do I see an ULTRASB charge in a foreign currency or with extra bank fees?

Accepted Answer

ULTRASB is registered in Russia, so international customers may see cross‑border or foreign exchange fees added by their bank when paying in rubles or via a foreign acquirer. The main line item should still show “ULTRASB*” plus the invoice number; any additional small amounts are typically your bank’s FX or international processing fees.

Question 6

Can ULTRASB place temporary authorization holds on my card?

Accepted Answer

If you paid through an online gateway or pre‑authorized your card for a repair estimate, ULTRASB or its payment processor may place a temporary authorization hold to verify funds. These holds often appear as pending charges and either convert to a final sale amount once the invoice is issued, or drop off automatically after several days if the transaction is not completed.

Question 7

How do I contact ULTRASB about a suspicious or unknown charge?

Accepted Answer

Start by visiting ultrasb.com and checking for a phone number or email address for sales or support. You can also look up ООО «УЛЬТРА СБ» in Russian company directories to confirm official contact details. Provide your name (if used on the order), the last four digits of your card, the transaction date, amount, and invoice number from the descriptor so they can trace the charge.

Question 8

What should I do if I don’t recognize any dealings with ULTRASB at all?

Accepted Answer

If you cannot find any matching invoices, emails, or receipts and ULTRASB cannot confirm the transaction as legitimate, contact your card issuer immediately. Explain that you do not recognize the “ULTRASB* INVOICE ####” charge, ask for more detailed merchant information if available, and consider filing a fraud or dispute claim so the bank can investigate and potentially reverse the charge.

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