Umart Online

Electronics96% confidence

Umart Online is an Australian computer and electronics retailer offering PC components, systems, and related technology products through both online sales and physical stores.

Brisbane, Queensland, Australia
umart.com.au
Owned by New Eagle International Pty Ltd

About Umart Online

Umart Online is an Australian computer and electronics retailer based in Brisbane, Queensland, with multiple stores across major cities and a large online presence at umart.com.au. They specialise in PC components (CPUs, graphics cards, RAM, SSDs), custom-built desktop systems, laptops, monitors, networking gear, peripherals, and other consumer tech products. Customers can order online for home delivery or Click & Collect from a nearby store, and Umart is known for competitive pricing, frequent promotions, and parts for both budget and high-end gaming or professional builds.

A charge from “UMART ONLINE”, “UMART ONLINE EIGHT MILE PLAINS”, a specific store suburb (e.g., Milton, West Ryde, Villawood), or a similar descriptor may appear on your bank or card statement when you purchase computer parts, accessories, or systems through their website or in-store EFTPOS terminal. This can include one-time online orders, in-store purchases, pre-orders for upcoming products, or special-order items. You may also see multiple smaller charges if separate items ship from different warehouses, or a temporary authorization hold when you place an order while Umart verifies your card. Some payment methods (like PayPal or Afterpay/Zip, if used) will still show “Umart Online” as the merchant for the original transaction even if your actual repayments go through another provider.

If you’re unsure about an Umart Online charge, first log into your account at umart.com.au and check “My Orders” for matching amounts and dates, including Click & Collect or recently completed custom PC builds. Search your email for invoices from noreply@umart.com.au or similar, and check whether a family member used your card for a purchase. For questions or disputes, you can submit a support ticket through the Umart website (Support/Help section) or contact your local store using the phone number listed on their Contact page; have your full name, order number, and the last four digits of the card ready. If you still can’t identify the transaction, contact your bank to query or dispute the charge, and consider cancelling your card if you suspect unauthorized use.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Umart Online.

  1. UMART ONLINE\2 KILROE STREET\MILTON\4064
  2. Umart Online Milton AU
  3. Umart Online Milton AUS

Frequently Asked Questions

Why do I see a charge from UMART ONLINE on my bank or credit card statement?

A UMART ONLINE charge usually means you (or someone with access to your card) purchased computer hardware, electronics, or accessories via umart.com.au or in one of their physical stores. This includes online orders for delivery, Click & Collect pickups, or in-store EFTPOS transactions. Check any recent purchases of PC parts, monitors, laptops, or peripherals and compare the amount and date to your statement.

What are common amounts Umart Online charges, and can one order show as multiple transactions?

Umart Online transactions can range from small accessory purchases (often under AUD $50) to full systems or multi-part orders that can be several hundred or thousands of dollars. In some cases, separate items may be billed individually if they ship from different warehouses or if a backordered item is charged when it becomes available. You may also see a small, temporary authorization separate from the final charge when you first place the order.

Why is there a small pending Umart Online charge or an authorization hold on my card?

Umart may place a temporary authorization hold on your card when you submit an order to verify the payment method and available funds. This can appear as a pending transaction or a small amount that doesn’t match your final invoice. These holds are typically released automatically by your bank within a few business days, and only the final order total is actually captured once your items are processed for pickup or shipment.

Does Umart Online have subscriptions or recurring charges?

Umart Online primarily sells products on a one-off basis and does not typically operate subscription or membership billing like streaming services. If you see repeated Umart charges, it’s usually because of multiple separate orders (for example, upgrades, new components, or business purchases) or pre-orders being charged as stock arrives. If you see a pattern of charges you don’t recognize, review your order history at umart.com.au and ask household or business team members whether they’ve placed orders.

How can I get an invoice or receipt to verify an Umart Online charge?

Log into your Umart account at umart.com.au and go to “My Orders” or “Order History” to view past purchases and download tax invoices in PDF format. If you checked out as a guest, search your email inbox (including spam/junk) for an order confirmation or invoice from Umart around the transaction date. If you cannot find the receipt, contact Umart support via their online help/ticket system with your full name, email used at checkout, and the last four digits of the card so they can help locate the order.

How do I cancel or change an Umart Online order and stop any further charges?

If your order has not yet been picked, assembled, or shipped, you may be able to cancel or modify it by logging into your Umart account and using the order management options, or by promptly contacting support or your local store. Once an order has been processed, shipped, or a custom PC build has begun, cancellation options become limited and may involve restocking or handling fees for change-of-mind. Cancelling an order stops any further captures for backordered items, but you’ll still be charged for products already dispatched or collected.

How do refunds and returns work for Umart Online purchases?

For faulty or defective items, Umart processes returns in line with the Australian Consumer Law, which may involve repair, replacement, or refund depending on the problem and product type. For change-of-mind returns, acceptance and any fees depend on the item condition, packaging, and how long it’s been since purchase; some items (like opened software or specially ordered parts) may not be eligible. Approved refunds are generally issued back to the original payment method and can take several business days to appear, depending on your bank or card provider.

What should I do if I don’t recognize an Umart Online charge or suspect it’s fraudulent?

First, confirm that no one in your household, workplace, or IT department used your card to purchase equipment from Umart and check your email and Umart account (if you have one) for matching orders. If you still cannot identify the transaction, contact Umart via their website support form with the exact amount, date, and the first and last name on the card so they can check their records. If they cannot locate a corresponding order or you suspect your card details were stolen, immediately contact your bank or card issuer to report the charge, request a card replacement, and begin a formal dispute or chargeback if necessary.

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