Uniting AgeWell

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Uniting AgeWell is a not‑for‑profit aged care provider offering residential care, home care, retirement living, and health and wellbeing services for older people across Victoria and Tasmania.

Melbourne, Victoria, Australia
unitingagewell.org
Owned by Uniting Church in Australia (Synod of Victoria and Tasmania)

About Uniting AgeWell

Uniting AgeWell is a not‑for‑profit aged care provider that supports older people to live well at home, in retirement communities, and in residential aged care homes across Victoria and Tasmania. As part of the Uniting Church in Australia, they focus on holistic care—physical, emotional, social and spiritual—rather than profit, and reinvest surplus funds into improving services, facilities, and community programs. Their services include residential aged care, home care and domestic assistance, respite care, dementia‑specific support, allied health and therapy services, social and wellness programs, and independent retirement living.

A charge from Uniting AgeWell may appear on your bank or card statement if you or a family member receives any of these services. Common reasons include fortnightly or monthly home care package fees, residential aged care fees (such as daily care fees, accommodation payments or additional services), retirement living maintenance or service charges, respite care stays, transport or day program fees, or co‑payments for allied health and wellness services. You may also see an initial deposit, set‑up fee, or a small test transaction if you recently set up direct debit or updated your payment details. Some charges will repeat on a regular schedule (e.g. weekly, fortnightly, or monthly) depending on your care agreement and government funding arrangements.

If you’re unsure about a Uniting AgeWell charge, start by checking recent care agreements, admission paperwork, invoices, or statements they have sent you by mail or email. Compare the date and amount on your bank statement with any Uniting AgeWell invoices, and consider whether the charge relates to home care, residential care, respite, or retirement living fees for yourself or a family member. For clarification or to dispute a charge, contact Uniting AgeWell directly using the phone number or contact form on unitingagewell.org, and have your full name, client or resident number (if known), and the exact charge amount and date ready. They can explain what the payment relates to, adjust direct debit details, discuss billing concerns, and guide you through fee reviews, hardship options, or refund requests where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Uniting AgeWell.

  1. UNITING AGEWELL LTD\131 TO 149 CONDON ST

Frequently Asked Questions

Why do I have a recurring Uniting AgeWell charge on my bank statement?

Recurring Uniting AgeWell charges usually relate to ongoing services such as home care packages, residential aged care fees, respite bookings, or retirement living maintenance and service charges. These are often billed weekly, fortnightly, or monthly according to your service agreement and any Centrelink or government funding arrangements. Review your latest Uniting AgeWell invoice or care agreement to confirm the billing cycle and what services are included in the amount.

What are typical Uniting AgeWell fees and why do amounts vary from month to month?

Uniting AgeWell fees vary depending on the type and level of care, government subsidies, and any agreed additional services. For example, home care clients usually pay an income‑tested contribution or package fee, residential aged care residents may pay a basic daily fee plus accommodation and extra services, and retirement living residents may pay regular maintenance or service charges. Monthly totals can change if your care needs increase, you use extra services (such as additional visits, therapy, transport or respite), or if government‑indexed fees are updated during the year.

Why do I see a small or temporary Uniting AgeWell charge or ‘pending’ transaction?

A small or temporary Uniting AgeWell charge can occur when setting up or updating a direct debit or card payment, as the system may place a test or pre‑authorisation hold to verify your account. This is usually a low dollar amount and should reverse or disappear from your pending transactions within a few business days. If the amount does not clear or is actually debited, contact Uniting AgeWell’s accounts or billing team with the transaction details so they can investigate.

How do I cancel or change my Uniting AgeWell home care or other services to stop future charges?

To cancel, reduce, or pause Uniting AgeWell services, you need to contact them directly and request a review of your care plan or service agreement. They will explain any required notice periods, implications for government funding (such as Home Care Packages) and how changes may affect your fees. Ask for written confirmation of any cancellations or adjustments, and monitor your next one or two billing cycles to ensure charges correctly reflect the changes.

How can I request a refund or dispute a Uniting AgeWell charge I don’t recognise?

If you believe you’ve been incorrectly charged, first gather your bank statement, any Uniting AgeWell invoices, and details of your care agreement. Contact Uniting AgeWell’s finance or accounts department via the contact details on unitingagewell.org and provide the date, amount and reference of the transaction, plus the client or resident name. They can review the account, correct any billing errors, and process a refund or adjustment where appropriate; if the issue cannot be resolved, you may also speak with a manager or use their formal feedback and complaints process.

How do I contact Uniting AgeWell about a charge on my account?

Go to unitingagewell.org and navigate to the Contact or Get in Touch section for phone numbers and an online enquiry form for your region (Victoria or Tasmania). For billing queries, ask to speak to the finance, accounts or billing team and have your details, client or resident number (if available), and the exact transaction information ready. If you are calling on behalf of a family member, you may be asked to confirm your authority to discuss their account due to privacy requirements.

Can Uniting AgeWell charges appear under a different name or description on my statement?

Yes, charges may appear with descriptors such as “Uniting AgeWell,” “Uniting Age Well,” “Uniting Aged Care,” or a location‑specific or corporate entity name linked to a particular site or service. Sometimes the description includes a facility name (e.g. a specific residential home) or a generic reference like “Uniting” followed by a region. If the wording is unclear, match the transaction date and amount to recent Uniting AgeWell invoices, or contact their accounts team to confirm which service the charge relates to.

Why am I still being charged by Uniting AgeWell after a resident has left care or after services ended?

Final Uniting AgeWell charges can occur after a resident leaves care or services cease, to cover outstanding fees, notice periods, or adjustments for services already provided. In residential aged care or retirement living, there may also be final reconciliations of accommodation payments, bonds, or maintenance charges. If you believe all services have ended and charges should have stopped, contact Uniting AgeWell with the discharge or end‑of‑service date and ask for a final statement and explanation of any remaining fees.

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