Updoc is an Australian digital healthcare platform that provides online telehealth consultations, medical certificates, prescriptions, and referrals through AHPRA‑registered doctors.
Updoc is a secure Australian telehealth platform that connects patients with AHPRA‑registered doctors for remote consultations. Through its website and app, users can request online medical certificates, prescriptions, pathology referrals, and general medical advice from anywhere in Australia, often with same‑day or within‑the‑hour turnaround, depending on demand. The service is designed to offer convenient access to everyday healthcare without needing to visit a physical clinic, particularly for issues that can be safely managed via telehealth. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
A charge from UPDOC.COM.AU on a bank or card statement typically relates to a telehealth service purchased online, such as an online medical certificate consultation, a prescription request, a general telehealth consult, or a subscription product like an Updoc Plus or other membership plan that provides ongoing access to services. Some users may see multiple or recurring charges if they have enrolled in a subscription plan or have made more than one consult request. In certain cases there may also be temporary authorization holds when a card is first added or when a transaction is being verified before the final amount is settled. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
If you’re unsure about a UPDOC.COM.AU charge, start by logging into your Updoc account with the email or mobile number you used when booking to review your consult history, invoices, and subscription status. Match the transaction date and amount to a specific consultation or subscription renewal. If you still have questions, you can contact Updoc’s support team via the contact options on their website (including email support), quoting the last four digits of your card and the exact transaction amount and date. Keep copies of any email confirmations, SMS messages, and invoices, as these will help resolve disputes or request refunds through either Updoc or your card issuer if needed. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Updoc.
Why do I see a charge from UPDOC.COM.AU on my card statement?
A UPDOC.COM.AU charge usually corresponds to a telehealth service purchased through Updoc, such as an online medical certificate, prescription request, or general telehealth consultation. It may also be a renewal for an Updoc subscription plan like Updoc Plus. Log into your Updoc account and check your recent consults and subscriptions to match the amount and date to a specific service. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
Does Updoc offer subscription plans, and how do those affect my billing?
Yes. Updoc operates one of Australia’s first subscription‑based healthcare models, where plans such as Updoc Plus can provide ongoing access or discounted rates for certain services. These subscriptions are billed on a recurring basis (for example, monthly), so you may see regular charges from UPDOC.COM.AU until you cancel the plan. Review the “Subscriptions” area in your Updoc account or the Updoc subscription page for current inclusions and pricing. ([updoc.com.au](https://updoc.com.au/updoc-subscription?utm_source=openai))
How can I cancel an Updoc subscription to stop future charges?
To cancel an Updoc subscription, log into your Updoc account using the email or mobile number associated with your payments, go to your account or subscription settings, and follow the prompts to cancel or downgrade your plan. After cancelling, you should receive an email confirmation; keep this for your records. If you cannot access your account, contact Updoc support via the contact form or email address listed on their website and request cancellation in writing, including your name, email, and recent billing details. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
How do I request a refund or dispute an Updoc charge?
If you believe you were incorrectly charged—for example, for a consult that didn’t occur or for an unwanted subscription—first contact Updoc support through their official website or by emailing their published support address, providing your full name, contact details, date and amount of the charge, and any booking references. Updoc may review the consult logs and subscription status and can process refunds where appropriate. If you cannot resolve the issue directly or do not receive a response, you can then contact your bank or card issuer to dispute the transaction, attaching any supporting emails and receipts. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
What are typical amounts for Updoc charges?
Typical Updoc charges reflect the cost of individual telehealth consults or subscription fees. One‑off consults for services such as general telehealth, prescriptions, or medical certificates are usually in the tens of dollars, while subscription products like Updoc Plus are billed at their advertised monthly rates. Exact pricing can change over time, so for the most accurate amounts you should refer to the pricing sections of Updoc’s website and any invoices or emails you received at the time of purchase. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
Can Updoc place temporary or multiple charges on my card?
In some situations you might see multiple or pending Updoc transactions—for example, if you submitted several consult requests, updated your payment method, or signed up for a subscription after an initial once‑off consult. As with many online services, your bank may also show temporary authorization holds when your card is being verified; these usually drop off automatically. If a pending charge posts twice or you can’t match it to a consult or plan, contact Updoc support with screenshots of your statement so they can investigate. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
How can I verify that an Updoc medical certificate or prescription related to my charge is legitimate?
To verify a document associated with your Updoc charge, check that the medical certificate or prescription includes the practitioner’s name, AHPRA registration or provider number, the date of assessment, and clear contact details. Updoc provides online verification for medical certificates and support channels on their website; you can also show the document to your employer, university, or pharmacist, who may independently check its validity. If details appear incomplete or you’re unsure, contact Updoc using the email or helpdesk listed on their site and quote your consult reference. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))
How do I access receipts or invoices for my Updoc payments?
Receipts and invoices for Updoc services are typically sent to the email address or mobile linked to your account after a consult or subscription payment. You can also log into your Updoc account and look for a billing or history section to download copies of past invoices. If you need an itemized tax invoice, or if you didn’t receive an email receipt, contact Updoc support and request one, providing your full name, the email used on the account, and the dates and amounts of the relevant transactions. ([updoc.com.au](https://updoc.com.au/?utm_source=openai))