About Upwork
Upwork is a global online marketplace where businesses, entrepreneurs, and individuals hire freelancers and agencies for a wide range of services such as software development, design, writing, marketing, customer support, and more. Clients post jobs or projects, and freelancers submit proposals, negotiate terms, and complete work remotely through the platform. Upwork also offers tools for time tracking, collaboration, contract management, and secure payments.
A charge labeled like “UPWORK SAN FRANCISCO … INVOICE CHARGE” typically appears on your card or bank statement when you pay an Upwork invoice—this could be for a fixed-price project milestone, an hourly billing cycle, or a direct contract processed via Upwork’s payment system. It may also represent recurring weekly charges for ongoing hourly contracts, payments for subscription products like Upwork Plus or Client Marketplace plans, or charges for added services such as featured job posts. In some cases, you might see small temporary authorization holds when you first add or update a payment method.
If you have questions about this charge, sign in to your Upwork account and review the “Billing & Payments” or “Transactions” section to see the associated contract, invoice, or subscription. Each transaction on your statement should match an invoice or payment in your Upwork account. If you still don’t recognize the charge, you can contact Upwork Support via help.upwork.com or live chat (when available). For suspected fraud or unauthorized use, contact both Upwork and your bank or card issuer promptly, and consider changing your Upwork password and enabling additional security features such as two-step verification.