UW Health

Healthcare86% confidence

UW Health is a regional academic health system based in Madison, Wisconsin, providing hospital, clinic, and specialty medical services. The “Cafe Svcs” descriptor indicates on-site cafeteria or food and beverage purchases within a UW Health facility.

Madison, Wisconsin, United States
uwhealth.org
Owned by University of Wisconsin Hospitals and Clinics Authority

About UW Health

UW Health is an integrated academic health system affiliated with the University of Wisconsin–Madison, operating hospitals, clinics and specialty care centers across Wisconsin and northern Illinois. Its flagship facilities include UW Health University Hospital and other regional hospitals, which provide comprehensive inpatient, outpatient, and emergency medical services. As part of its operations, UW Health runs in-house culinary and retail dining services—cafeterias, markets and cafes—for patients, visitors, and staff.([foodservicedirector.com](https://www.foodservicedirector.com/sustainability/how-uw-health-is-reimagining-hospital-food-with-a-focus-on-diversity-and-sustainability?utm_source=openai))

A card charge reading “UW HEALTH CAFE SVCS 24” is most likely from a UW Health-operated cafeteria, cafe, or market located inside one of its hospitals or clinics, such as Mendota Market or other retail cafes within the Madison hospital system. These charges typically occur when employees, patients, or visitors purchase meals, snacks, or beverages on site; the “24” portion may refer to an internal location, register, or terminal identifier rather than a separate merchant. Although the merchant organization is the healthcare system, the transaction itself is for food and beverage service, not medical treatment.([foodservicedirector.com](https://www.foodservicedirector.com/hospital-healthcare/round-the-clock-market-thrives-at-hospital?utm_source=openai))

If you have questions about this charge, start by checking any paper or emailed receipts from visits to UW Health hospitals or clinics on the transaction date, including cafeteria or coffee shop purchases. You can also log into your MyChart or UW Health online account for visit details, then contact UW Health Patient Business Services or the hospital’s main information line and ask to be transferred to cafeteria or culinary services billing if needed; staff can usually look up a transaction by date, amount, and last four digits of your card. If the charge still looks unfamiliar, contact your card issuer to dispute it and ask whether other similar transactions from UW Health locations appear on your account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to UW Health.

  1. UW HEALTH CAFE SVCS 24

Frequently Asked Questions

What does the “UW HEALTH CAFE SVCS 24” charge on my card mean?

This descriptor typically refers to a food or beverage purchase at a UW Health–operated cafeteria, cafe, or market inside one of its hospitals or clinics. The “24” is likely an internal code for a specific register, terminal, or location, not a separate business.

Is the UW Health Cafe Services charge related to my medical bill?

No, the “Cafe Svcs” wording indicates a retail food-service transaction—such as cafeteria meals, snacks, or drinks—rather than hospital or clinic medical billing. Medical bills from UW Health usually appear with different wording and may reference clinics or hospital services instead of cafe services.

What are common amounts for UW Health Cafe Services charges?

Typical charges range from a few dollars for coffee or snacks to $10–$25 for full meals or multiple items. Larger amounts may reflect multiple meals purchased at once or group catering within a UW Health facility.

How can I get a receipt or details for a UW Health Cafe Services transaction?

If you used your card at the point of sale, you may have been offered a printed receipt. To obtain a copy later, call the main number of the UW Health hospital or clinic where you likely made the purchase and ask to be connected to culinary or cafeteria services; provide the date, time range, and amount so staff can look up the transaction.

Can I get a refund for a mistaken or duplicate UW Health Cafe Services charge?

Yes. Contact the cafeteria or retail dining office at the UW Health location where you were charged, or call UW Health’s general information line and request cafeteria or culinary services. They can verify the transaction and, if appropriate, process a void or refund back to your card. If you cannot reach them or disagree with the outcome, you may also open a dispute with your card issuer.

Why do I see a small or pending UW Health Cafe Services charge that later disappears?

Some payment terminals temporarily place an authorization hold—often a small or rounded amount—when your card is swiped, especially for grab-and-go or self-checkout kiosks. Once the final amount is settled, the temporary hold is adjusted or removed by your bank, which can make earlier pending entries disappear.

How can I confirm which UW Health facility this cafe charge came from?

Compare the transaction date and time with when you or a family member visited a UW Health hospital or clinic. Then call that facility’s main number, ask for cafeteria or culinary services, and provide the date, amount, and last four digits of your card so they can confirm whether the purchase occurred at that location.

Who should I contact if I don’t recognize any UW Health Cafe Services purchases?

If no one on your account recognizes the charge, first contact your card issuer to report a potentially unauthorized transaction and ask about other similar charges. You can also call UW Health’s main switchboard, explain that you’re investigating an unfamiliar cafe services charge, and request that they check for a matching transaction; this information will help your bank investigate the dispute.

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