Vancouver Coastal Health

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Vancouver Coastal Health is a regional health authority in British Columbia that operates hospitals, community health centres, long-term care facilities, and public health programs across the Vancouver coastal region.

Vancouver, British Columbia, Canada
vch.ca
Owned by Government of British Columbia, Ministry of Health

About Vancouver Coastal Health

Vancouver Coastal Health (often abbreviated as VCH) is one of British Columbia’s five regional health authorities, responsible for delivering publicly funded health services to more than 1.25 million people in the Vancouver, Richmond, North Shore, Sea-to-Sky, Sunshine Coast, Central Coast and surrounding areas. It operates major hospitals such as Vancouver General Hospital, Richmond Hospital and Lions Gate Hospital, along with community clinics, long-term care homes, mental health and substance use services, and public health programs.([vch.ca](https://www.vch.ca/en/about-us?utm_source=openai))

The merchant descriptor “VCH WLLNGDON CUST CARE-1 #8062” likely refers to Vancouver Coastal Health billing processed through its centralized revenue or customer care office associated with the Willingdon Avenue payment centre in Burnaby, which is commonly listed on VCH billing statements and payment instructions.([vch.ca](https://www.vch.ca/sites/default/files/import/documents/LGH-maternity-insurance-claim-form.pdf?utm_source=openai)) This charge may result from hospital or clinic visits, diagnostic tests, emergency or outpatient care, long-term care or home health services, or other VCH-provided health programs. It can also represent follow-up billing, co‑pays, private room or accommodation fees, or balances owing after provincial insurance or third‑party insurers have paid their portion.

If you have questions about this charge, start by reviewing any recent VCH visit summaries, discharge paperwork, or invoices, which usually list an account number matching your statement. You can then contact VCH’s billing or revenue services office using the phone or mail details on your invoice (often listing 1795 Willingdon Avenue in Burnaby) or use the contact information on vch.ca to be directed to the appropriate patient billing department.([vch.ca](https://www.vch.ca/en/contact-us?utm_source=openai)) Keep copies of your banking statement, invoice numbers, and personal health number when you call; this will help staff quickly locate your account, explain the charge, correct any errors, arrange payment plans, or guide you on how to submit claims to your insurer if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vancouver Coastal Health.

  1. VCH WLLNGDON CUST CARE-1 #8062

Frequently Asked Questions

What does the descriptor "VCH WLLNGDON CUST CARE-1" mean on my card statement?

This descriptor refers to a charge from Vancouver Coastal Health that has been processed through its Willingdon Avenue-based billing or customer care office in Burnaby. It usually relates to services you or a family member received at a VCH facility, such as a hospital, clinic, community health program, or long-term care home, with the centralized office handling payment processing.([vch.ca](https://www.vch.ca/sites/default/files/import/documents/LGH-maternity-insurance-claim-form.pdf?utm_source=openai))

What kinds of services commonly generate charges from Vancouver Coastal Health?

Charges from Vancouver Coastal Health can arise from emergency or hospital visits, day surgeries, diagnostic imaging and lab tests, outpatient clinics, rehabilitation, mental health and addictions services, long-term care accommodation, or home and community care where fees or uninsured amounts apply. Some services are fully covered by provincial insurance, while others involve patient-responsible portions or optional add-ons like semi‑private or private rooms.([vch.ca](https://www.vch.ca/en/about-us?utm_source=openai))

Why was I billed by Vancouver Coastal Health if I have provincial medical coverage (MSP)?

In British Columbia, MSP covers medically necessary physician and hospital services, but there can still be patient charges for items such as private or semi‑private rooms, certain medical supplies, non-insured procedures, or fees not covered by MSP or your extended health plan. A VCH charge usually represents these non‑insured portions, deductibles, or outstanding balances after your public and private insurers have paid their share. Check the detailed VCH invoice or statement that should accompany or precede the card charge.([vch.ca](https://www.vch.ca/en/contact-us?utm_source=openai))

How can I verify which visit or service a Vancouver Coastal Health charge relates to?

Match the date and amount on your card statement with any VCH invoice or statement you’ve received by mail or electronically; these typically show a patient name, account number, service location, and service dates. If you can’t find a matching document, call the VCH billing or revenue services number listed on their sample or actual statements (often associated with the Willingdon Avenue address) or use the general contact information on vch.ca to be transferred to patient billing. Have your card statement, personal health number, and approximate service dates ready so staff can locate the specific encounter.([vch.ca](https://www.vch.ca/en/contact-us?utm_source=openai))

Does Vancouver Coastal Health place temporary authorization holds on cards?

Some VCH sites may take a card imprint or pre‑authorization (for example, for accommodation charges or equipment loans) which appears as a pending transaction on your card. If the final bill is lower than the hold amount, the initial authorization should automatically adjust, and only the final settled amount will remain. If a hold does not drop off within several business days after discharge or final billing, contact both your card issuer and the VCH billing office with the authorization details so they can trace and release or correct the transaction.

How do I dispute or request a refund for a Vancouver Coastal Health charge?

Start by contacting Vancouver Coastal Health’s billing or patient accounts department using the phone or address on your invoice or via the contact options on vch.ca; ask them to review the account for possible duplicate charges, incorrect patient assignment, or insurance misapplied.([vch.ca](https://www.vch.ca/en/contact-us?utm_source=openai)) If an overpayment or error is confirmed, VCH can typically issue a refund back to your original payment method or adjust the account balance. If you still disagree after their review, you may escalate through the Patient Care Quality Office listed on the VCH site, and as a last resort you can work with your card issuer to initiate a formal dispute while supplying VCH’s written response.([bc.211.ca](https://bc.211.ca/agency-details/vancouver-coastal-health-vch-9490374/?utm_source=openai))

How can I get an itemized bill or receipt from Vancouver Coastal Health for insurance or tax purposes?

You can request an itemized statement or receipt from VCH’s revenue or billing services by referencing the account or invoice number, patient name, and service dates shown on your original bill or in your hospital paperwork. Contact information for fees and payments is provided on the VCH website under their contact or patient and visitor sections, and many facilities can mail or securely email a detailed statement suitable for submission to extended health insurers or for your personal records.([vch.ca](https://www.vch.ca/en/contact-us?utm_source=openai))

Who oversees Vancouver Coastal Health, and is this a legitimate public healthcare charge?

Vancouver Coastal Health is an official regional health authority created and funded by the Government of British Columbia through the Ministry of Health, responsible for delivering public healthcare services in its region.([en.wikipedia.org](https://en.wikipedia.org/wiki/Vancouver_Coastal_Health?utm_source=openai)) If the descriptor on your statement begins with “VCH” and references Willingdon or a customer care office, it is very likely a legitimate charge for services provided in this public health system; however, if you have any doubt, contact VCH directly using the information on vch.ca rather than any phone numbers from unsolicited emails or texts.

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