Very

E-commerce90% confidence

Very is a UK-based online retailer offering a wide range of products including fashion, electronics, home goods, and more, typically sold on both cash and credit/instalment terms.

Liverpool, United Kingdom
very.co.uk
Owned by The Very Group

About Very

Very is a major UK online retail brand operated by The Very Group. It sells a broad selection of products spanning clothing and footwear, electronics and appliances, home and garden, beauty, toys, and more, primarily through its website and app. Many customers also use Very’s credit facilities (e.g., buy now, pay later and instalment plans) managed through its in-house financial services arm.

A charge showing as “VERY BOOTLE” typically relates to a purchase or payment made at Very, with “Bootle” referencing the company’s registered or processing location in the Merseyside/Liverpool area. This could be a one-off retail purchase, a monthly repayment on a Very credit account, or a buy now–pay later instalment. Customers may see multiple charges if orders are split into separate shipments or if they have several active instalment plans.

To verify the charge, log into your account at very.co.uk or in the Very app and review your recent orders and your account/statement page, including any credit or instalment schedules. Order confirmations and payment receipts are usually emailed as well. If you still don’t recognize the transaction, contact Very customer services via the help section on their website or app, quoting the transaction date and amount so they can locate the payment and explain what it relates to. For suspected fraud, inform both Very and your bank or card issuer immediately.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Very.

  1. VERY BOOTLE

Frequently Asked Questions

Why does the charge on my statement say “VERY BOOTLE” instead of Very.co.uk?

The descriptor “VERY BOOTLE” reflects Very’s card-processing or registered office location in the Merseyside/Liverpool (Bootle) area. It is still a purchase or payment associated with your Very account, even though the transaction took place online.

How can I confirm which Very order this “VERY BOOTLE” charge is for?

Log into your account at very.co.uk or in the Very app, go to ‘My Account’ → ‘Recent orders’ or ‘Statements & payments’, and match the transaction date and amount with the entries shown there. If you use credit or instalment plans, also check your credit statement, as charges may correspond to scheduled repayments rather than a new order.

Why am I seeing a Very charge when I didn’t recently place an order?

If you have a Very credit account or a buy now–pay later plan, you may be seeing a scheduled monthly repayment or an interest/fees charge rather than a new purchase. Check your Very account statement for your repayment schedule and any recent interest or late fee additions.

How do I cancel an order or stop a recurring repayment with Very?

Most product orders can only be cancelled or amended shortly after placing them, from the ‘My orders’ section at very.co.uk or in the app. Recurring repayments on a Very credit account cannot be ‘cancelled’ like a subscription; instead you must pay off the balance. If you believe a credit account was opened without your consent, contact Very customer services immediately to report potential fraud.

How do I request a refund from Very for an item I’ve been charged for?

Start a return via your Very account by selecting the relevant order and item, then follow the returns instructions and arrange collection or drop-off. Once the return is processed and approved, the refund or credit adjustment will be applied to your original payment method or Very credit account. If a refund is overdue, contact Very customer services with your order and return reference numbers.

Can Very place small or temporary charges on my card?

Yes, Very or its payment processor may place temporary authorizations when you add a new card or when an order is created. These can appear as pending or small-value charges and usually drop off or adjust to the final amount once the order is confirmed or dispatched.

How can I contact Very about an unrecognized “VERY BOOTLE” transaction?

Go to very.co.uk and click on the ‘Help & contact’ or ‘My Account’ section to access live chat or secure messaging. You can also use the contact details provided on your statement or in previous Very emails. Provide the transaction date, amount, and the last four digits of the card used so they can quickly locate the payment.

What should I do if I suspect a fraudulent Very charge on my card?

Immediately log into Very (if you have an account) to check for any unknown orders. Then contact Very customer services to report the suspicious activity and ask them to investigate or block any fraudulent orders. At the same time, inform your bank or card issuer so they can secure your card, dispute the transaction, and issue a replacement card if necessary.

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