Vibe Hotels

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Vibe Hotel Canberra Airport is a full-service hotel located near Canberra Airport, offering accommodation, dining, and meeting facilities as part of the Vibe Hotels chain operated by TFE Hotels.

Sydney, NSW, Australia
vibehotels.com
Owned by TFE Hotels

About Vibe Hotels

Vibe Hotel Canberra Airport is a contemporary, full-service hotel located just minutes from Canberra Airport and within easy reach of Canberra’s CBD and major attractions. Part of the Vibe Hotels brand operated by TFE Hotels (headquartered in Sydney, NSW, Australia), the property offers modern guest rooms and suites, on-site dining and bar facilities, a fitness centre, and flexible meeting and event spaces for business travellers and groups. Bookings can be made directly via vibehotels.com, through corporate travel agents, airline partners, or popular online travel sites.

A charge from “Vibe Hotels”, “Vibe Hotel Canberra Airport”, “TFE Hotels”, or a similar description may appear on your bank or card statement when you book a room, pay for incidentals (such as parking, restaurant or bar charges, minibar, room service, or meeting room hire), or settle a group/event booking. You may also see a pre-authorisation (temporary hold) taken at check-in to cover your room rate plus a security bond for incidentals; this appears as a pending or separate amount and is usually released by your bank after check-out. If you booked via an online travel agency (e.g., Booking.com, Expedia) but chose to “pay at property”, the charge may still show in the name of Vibe Hotels or TFE Hotels rather than the agent.

To verify a Vibe Hotels charge, first check your confirmation emails from vibehotels.com or any travel agent you used, along with receipts from your stay, restaurant bills, or meeting/event invoices. Compare the transaction date and amount to your check-in/check-out dates and any incidentals you signed for. If you still have questions, contact the hotel directly using the details in your confirmation or use the contact form and property phone numbers listed at vibehotels.com; have your booking name, dates of stay, and the last four digits of the card ready. Most billing issues—such as duplicate charges, authorisation holds not yet released, or disputed minibar items—can be resolved by speaking with the hotel’s front desk or the TFE Hotels customer service team, who can review folios, issue corrected invoices, or arrange refunds where appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vibe Hotels.

  1. VIBE CANBERRA AIR FYSHWICK AU
  2. VIBE CANBERRA AIR FYSHWICK AUS

Frequently Asked Questions

Why do I see a charge from Vibe Hotel Canberra Airport on my bank statement after I’ve checked out?

Vibe Hotel Canberra Airport typically processes the final charge for your room, taxes, and any incidentals at check-out, which may appear on your statement a day or two later depending on your bank. You may also see the earlier pre-authorisation hold, which is separate from the final charge and should be released by your bank after the final payment is processed. If the pre-authorisation has not fallen off after several business days, contact your bank and the hotel with your folio number to confirm release.

What kinds of charges can Vibe Hotel Canberra Airport bill to my card besides the room rate?

In addition to your nightly room rate and applicable taxes, your card may be charged for on-site restaurant and bar purchases, minibar consumption, room service, parking, late check-out fees, meeting room hire, or other services you’ve signed to your room. These items are usually listed in detail on your final folio provided at check-out or sent via email if you requested an e-invoice. Review this folio to match each line item to the total amount you see on your statement.

Why is there a pending or higher-than-expected amount from Vibe Hotels on my card?

At check-in, Vibe Hotel Canberra Airport commonly places a pre-authorisation hold on your card to cover the estimated total cost of your stay plus an additional security bond for incidentals. This can make the pending amount appear higher than your nightly room rate alone. The unused portion of this hold is released after check-out, but your bank may take several business days to remove it from your available balance.

I booked Vibe Hotel Canberra Airport through an online travel site. Why is the charge still showing as Vibe Hotels or TFE Hotels?

If your reservation was made via an online travel agency (OTA) with a ‘pay at property’ option, Vibe Hotel Canberra Airport processes the payment directly, so the charge appears under Vibe Hotels, Vibe Hotel Canberra Airport, or TFE Hotels on your statement. If your booking was ‘prepaid’ to the OTA, you may instead see the OTA’s name. Check your booking confirmation to see who was listed as the merchant of record and compare it with the transaction on your statement.

How can I get a copy of my invoice or folio from Vibe Hotel Canberra Airport to verify the charge?

You can request a copy of your invoice or folio by contacting Vibe Hotel Canberra Airport directly using the phone number or email listed on your booking confirmation or on vibehotels.com. Provide the name on the reservation, dates of stay, and (if available) your confirmation number so staff can quickly locate your booking. They can email you a detailed folio showing room charges and all incidentals that contributed to the total amount charged.

How do I dispute or request a refund for a charge from Vibe Hotel Canberra Airport?

First, contact the hotel’s front desk or billing department and explain the specific charge you’re querying—such as a minibar item you didn’t consume or a duplicate transaction. Have your folio, booking confirmation, and bank statement handy so they can review the details. If an error is confirmed, the hotel can process an adjustment or refund; note that it may take several business days for the refund to appear, depending on your bank’s processing times.

Can Vibe Hotel Canberra Airport charge my card after I’ve left, even if I paid at check-out?

Yes, it’s possible to see a later charge if additional items are discovered after departure, such as minibar usage not yet posted, damage fees, or parking charges that were delayed in posting. These charges should be in line with the hotel’s terms and conditions that you agreed to at check-in. If you don’t recognise a post-stay charge, contact the hotel promptly and ask for an updated folio and explanation.

How can I contact Vibe Hotels or TFE Hotels if I don’t recognize this Vibe Hotel Canberra Airport charge?

Visit vibehotels.com and navigate to the Vibe Hotel Canberra Airport page to find the property’s direct phone number and email address, or use the general TFE Hotels contact details listed on the site. When you reach out, provide the date and amount of the transaction, the last four digits of the card, and any possible stay dates under your name or your travel companion’s name. The team can search their system, confirm whether the charge is linked to a booking, and clarify why it appears on your statement.

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