Question 1

Why do I see a charge from VIDEOPRO or VIDEOPRO.COM.AU on my statement?

Accepted Answer

Videopro charges typically relate to purchases of electronics or AV services made in-store or online at videopro.com.au. This could include TVs, soundbars, projectors, cameras, computers, accessories, smart home products, or installation and extended warranty services. The statement descriptor may appear as “VIDEOPRO EAGLE FARM”, “VIDEOPRO ONLINE” or “VIDEOPRO.COM.AU”. If someone in your household used your card for a purchase, the transaction will also show under this name.

Question 2

What are common Videopro charge amounts and patterns?

Accepted Answer

Videopro charges range from small amounts (around AUD $10–$100) for cables, accessories or small peripherals, up to several thousand dollars for premium TVs, projectors, computers or bundled home theatre systems. Online orders are commonly charged once the order is confirmed or dispatched, which may be a day or two after you placed the order. Business and education customers may see periodic invoiced amounts for AV installations, service agreements or bulk equipment purchases under the Videopro name. If your charge matches a recent electronics or AV purchase total, it is likely related to Videopro.

Question 3

Why do I see a small or duplicate Videopro charge that later disappears?

Accepted Answer

Videopro may place a temporary authorization hold on your card when you make an online purchase or update your payment details, usually for a small amount such as AUD $1 or the full order value. This is done to verify that your card is valid and has sufficient funds. Authorization holds are not final charges and should disappear or be replaced by the final settled amount within a few business days, depending on your bank. If a pending Videopro transaction remains unchanged for more than 7 business days, contact your bank and Videopro support for clarification.

Question 4

Does Videopro offer subscriptions or recurring billing, and why might I see repeated charges?

Accepted Answer

Videopro’s core retail purchases are one‑time charges, but some business, education or commercial AV clients may have recurring billing for services such as maintenance, support contracts, or equipment leasing. In some cases, extended service plans or protection plans may also be billed in scheduled instalments. If you see a repeated Videopro charge on a monthly or quarterly cycle, check any service agreements, corporate accounts or school‑related AV contracts your organization has with Videopro. For clarification, contact Videopro’s commercial or account management team using the details on videopro.com.au and reference your invoice or account number.

Question 5

How can I cancel or change a Videopro order or service to stop future charges?

Accepted Answer

For retail orders placed online at videopro.com.au, log into your account and check your order status; if it is still processing, you may be able to request cancellation by contacting Videopro immediately via phone or the website contact form. For installation bookings, extended warranties or commercial service contracts, review the terms on your quote or agreement—these documents specify notice periods and any cancellation fees. Reach out to the relevant Videopro department (retail, commercial, or education) with your order or contract number to request a change or cancellation. Always confirm in writing (email or online ticket) and keep a copy of their confirmation for your records.

Question 6

How do I request a refund or return for a Videopro purchase?

Accepted Answer

Videopro follows Australian consumer law and also has its own returns and warranty policies, which are outlined on videopro.com.au. Generally, faulty or defective products can be assessed for repair, replacement or refund, while change‑of‑mind returns may be subject to time limits and condition requirements (such as unopened packaging). To request a refund, locate your receipt or tax invoice, then contact Videopro via their customer service channels or visit the store where you purchased the item. They may ask for photos, serial numbers, or a return authorization before you send goods back for online purchases.

Question 7

How can I contact Videopro about an unknown or disputed charge?

Accepted Answer

Go to videopro.com.au and navigate to the Contact or Support section, where you’ll find phone numbers for the Eagle Farm head office/store and other locations, along with an online enquiry form and, at times, live chat. Provide the exact transaction date, amount, and the name that appears on your bank statement, plus the last four digits of the card used (never share the full number by email or chat). If the charge cannot be identified as a genuine Videopro transaction, your bank or card issuer can assist with card cancellation and a formal dispute. Keeping copies of your correspondence and any order confirmations will speed up the investigation.

Question 8

I don’t have a Videopro account—how can I verify if this charge is mine?

Accepted Answer

Many Videopro purchases, especially in-store, can be processed without creating an online account, so you may not see them in any digital profile. First, think about any recent electronics purchases you or family members made at an electronics store in Queensland or online that may have been fulfilled by Videopro. Check your email for receipts from “Videopro” or “videopro.com.au” and look through paper receipts from recent shopping trips. If you still cannot link the charge to a known purchase, contact Videopro with the transaction details and, in parallel, alert your bank so they can monitor for fraud or issue a new card if necessary.

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