Vidglo is an e‑commerce company and fulfillment partner that operates online merchandise stores for gaming brands, creators, and other IP, including the official Terraria.shop store. They handle product design, production, and global shipping for branded collectibles, apparel, and accessories.
Vidglo is an e‑commerce and merchandise company that designs, produces, and fulfills branded products for video game franchises and online creators. Public information connects Vidglo to the official Terraria.shop storefront and other gaming and creator merchandise lines, where it sells apparel, collectibles, accessories, and other fan products. The company operates globally, with a UK entity (Vidglo Limited) and a US arm (Vidglo US Inc) registered at 1822 S Shannon Dr, Tempe, Arizona, which matches the address in your card descriptor.
A charge from “SP VIDGLO 1822 South Shannon TEMPE AZUS” will typically appear when you purchase merchandise from a Vidglo‑run online store such as Terraria.shop or a creator-branded shop they manage. This could include one‑time orders of clothing, collectibles, or accessories, as well as preorders that are billed at the time of order. In some cases you may also see small temporary authorization holds when you first place an order or update a payment method; these should drop off automatically once the payment is finalized.
If you don’t recognize the charge, start by checking your email for order confirmations from Terraria.shop or other Vidglo‑operated stores using the same card and email address. You can usually track orders via the store’s order‑tracking page (for example, Terraria.shop uses Vidglo-branded tracking on AfterShip) and verify the billed amount against your bank statement. For billing issues or refund requests, contact the specific store’s customer support (often listed under “Contact” or “Support” on the site) and provide your order number, date, and the last four digits of the card. If no one in your household recalls making a related purchase and you cannot locate a matching receipt, you should contact your card issuer to dispute the transaction and request a new card number if needed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vidglo.
Why do I see a charge from Vidglo on my statement when I only remember ordering from Terraria.shop or a creator’s merch store?
Vidglo operates the back‑end e‑commerce and fulfillment for several branded stores, including Terraria.shop. Even if you ordered from a game’s or creator’s branded site, the payment processor may list the underlying merchant as Vidglo or Vidglo US Inc, which is why that name and the Tempe, AZ address appear on your card statement.
What types of purchases usually result in a Vidglo charge, and what are typical amounts?
Vidglo charges generally correspond to online orders of merchandise such as T‑shirts, hoodies, collectibles, accessories, and other fan products from sites they operate (for example, Terraria.shop). Amounts often include product price plus shipping and taxes, so totals may look slightly higher than the listed item price alone; multi‑item orders or premium collectibles can result in larger single charges.
Can Vidglo charges be recurring, or are they usually one‑time payments?
Most Vidglo charges are one‑time payments tied to a specific merchandise order. They do not typically operate subscription services; however, if you place multiple separate orders over time, you may see repeated Vidglo charges. If you ever see automated or repeated billing you did not expect, review your order history and contact the store’s support for clarification.
How do I cancel or change an order that will be billed by Vidglo?
To cancel or modify an order, you must contact the specific storefront (for example, through the support or contact form on Terraria.shop) as soon as possible with your order number and requested change. Once an order has moved into fulfillment or shipping, Vidglo and the store may no longer be able to cancel it, in which case you would need to request a return or refund according to that store’s policy.
How do I request a refund for a Vidglo charge if my item arrived damaged or never arrived?
Locate your order confirmation email and tracking information, then reach out to the support team for the store where you purchased (e.g., Terraria.shop’s support page or email). Provide photos of any damage, the tracking status, and your order number. The store, working with Vidglo’s fulfillment team, can arrange a replacement or refund if it falls within their return and refund policy window.
Why do I see a small pending or $0 authorization from Vidglo in addition to my main charge?
Vidglo’s payment processing may place a temporary authorization hold to verify that your card is valid and has sufficient funds. These small or $0 holds should automatically disappear from your statement within a few business days and are separate from the finalized merchandise charge.
How can I verify that a Vidglo charge is legitimate and not fraud?
First, search your email (and spam folder) for terms like “Vidglo,” “Terraria.shop,” or the name of the creator/game whose merch you follow, and compare the total amount and date to your bank statement. Next, use the order‑tracking page linked in your confirmation email or on the store’s site to confirm shipment details. If you cannot find any matching order, ask other members of your household if they placed the purchase; if no one recognizes it, contact your card issuer to dispute the charge.
How do I contact Vidglo or the store about a charge showing the Tempe, AZ address?
Use the contact information on the specific storefront where you made the purchase—most Vidglo‑run shops provide a support email address and/or contact form (for example, Terraria.shop lists support links and uses Vidglo-branded tracking). Include your order number, billing name, charge amount, and the last four digits of your card so they can quickly locate and review the transaction.