About Vio.com
Vio.com is an online travel agency (OTA) that specializes in helping travelers find and book hotel rooms and other accommodation options around the world. Formerly known as FindHotel, the platform aggregates prices and availability from multiple providers to offer competitive deals on hotels, apartments, and other lodging types. Users can search by destination, dates, and preferences, then complete bookings directly through Vio.com’s website using a credit or debit card.
A charge from “VIO.COM* [code] NEWARK, DE” on your statement typically relates to a hotel or accommodation reservation made through Vio.com. The alphanumeric code (such as “FAEC9B94B-0”) usually corresponds to an internal booking or transaction reference, while the U.S. location (e.g., Newark, DE) reflects the payment processing or merchant account location, not necessarily where you traveled or stayed. Charges may appear as a single upfront payment, a prepayment, or in some cases as a partial or split charge depending on the specific booking conditions.
If you have questions about a Vio.com charge, start by checking your email inbox (and spam folder) for confirmation messages from Vio.com around the transaction date, and cross‑check the amount and dates with any hotel stays you booked. You can also log into your Vio.com account (if you created one) to review your bookings and receipts. For unresolved issues—such as unrecognized charges, duplicate payments, or refund status—contact Vio.com customer support through their website, providing your booking reference, the last four digits of the card used, and the charge date and amount. If you still cannot match the charge to any booking, you may then contact your bank or card issuer to dispute the transaction, but it’s best to first verify directly with Vio.com.