Vitable is an Australia-based company that offers personalised daily vitamin and supplement packs, using an online health quiz and subscription model to deliver tailored nutrition directly to customers.
Vitable is an Australian health company based in Sydney that creates personalised daily vitamin and supplement packs, delivered to your door. Through an online health quiz at vitable.com.au, they assess your lifestyle, diet, and wellness goals to recommend a tailored combination of vitamins, minerals, and other supplements. Instead of multiple bottles, your selections arrive as a monthly box with individual daily sachets, designed to make taking your vitamins easier and more consistent.
A Vitable charge usually appears on your bank or card statement when you’ve completed the online quiz and started a personalised vitamin subscription, or when you’ve placed a one-off order for supplements or wellness products through vitable.com.au. Most customers are billed on a recurring monthly cycle for their custom vitamin pack, with the amount varying depending on how many products are in the pack (often somewhere in the range of a modest monthly subscription to a higher amount for larger regimens). You might also see a charge after a discounted first order, a promotional trial that rolls into a full-priced subscription, or a small temporary authorization hold when you first add or update a payment card.
If you’re unsure about a Vitable charge, start by checking your email for order confirmations or shipping notifications from Vitable around the date of the transaction, and log into your account at vitable.com.au to review your active plan, past orders, and billing history. Look for the name “VITABLE” or “VITABLE.COM.AU” in your statement details and compare the amount to your usual monthly subscription cost or any recent changes you made to your pack. If something doesn’t look right, contact Vitable via the Help/Support section or contact form on their website, where you can request clarification, adjust or cancel your subscription, or ask about refunds or replacements for any problems with your order.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vitable.
Why did I get a Vitable charge this month when I thought I only ordered once?
When you complete the Vitable quiz and check out, you’re usually starting an ongoing monthly subscription for personalised vitamin packs, not just a single box. Unless you change your plan, your recommended vitamins are automatically renewed and billed roughly every 30 days before your next box is prepared and shipped. Log into your account at vitable.com.au to see your next billing date and whether your plan is set to renew. You can switch products, skip a month, or cancel future renewals from your account settings.
What are the typical costs of a Vitable subscription and why does the amount vary?
Vitable pricing is personalised and depends on which vitamins and supplements you include in your daily pack, so there is no single flat fee. Smaller, basic packs might be closer to an entry-level monthly cost, while more comprehensive routines with multiple supplements will be higher. Your exact price is shown at checkout and in your account under your current plan, and it is billed each month unless you update or pause your subscription. Sale discounts, first-order promotions, or added products can also change the total you see on your statement.
How do I cancel, pause, or change my Vitable subscription so I don’t get future charges?
To manage your subscription, log into your Vitable account at vitable.com.au and go to your subscription or plan settings. From there you can edit your vitamin recommendations, skip an upcoming month, change your delivery frequency, or cancel your plan altogether. Make sure you do this before your next renewal date, because once an order has been processed for packing and shipping, it may be too late to stop that month’s charge. After you cancel, you should not be billed again unless you reactivate or place a new order.
Why do I see a small Vitable charge or pending transaction that later disappears?
Vitable may place a small temporary authorization hold when you first sign up, update your payment details, or when your bank needs to re-verify your card. This can appear as a low-dollar amount or even as a $0–$1 pending charge from VITABLE or VITABLE.COM.AU. These holds are not actual payments and should automatically drop off your account within a few business days. If a small test amount remains posted after several days, contact your bank and Vitable support with a screenshot of the transaction.
How can I get a refund or replacement for a Vitable order I’m not happy with?
Vitable’s ability to refund depends on the situation and on Australian consumer law, since vitamins are a consumable health product. Generally, they do not refund opened or partially used vitamin packs, but they may offer a refund, store credit, or replacement if there is an error with your order, damage in transit, or a quality issue. Use the Help or Contact section at vitable.com.au to submit your order number, photos (if relevant), and a brief description of the problem. Their support team will review your case and outline your options based on their current returns and refund policy.
I don’t recognise this Vitable charge—could it be from someone else in my household?
It’s common for Vitable orders to be placed by one family member for themselves or others, and the statement will still show as VITABLE or VITABLE.COM.AU. Check with anyone in your household who may have taken an online vitamin quiz or responded to a Vitable ad or email. You can also search your email accounts (including spam folders) for “Vitable” to see if an order confirmation or quiz result was sent to you or a family member. If no one recognises the charge, contact Vitable support with the transaction date and amount so they can help identify the account.
How do I contact Vitable about a billing question or to verify this charge?
Go to vitable.com.au and look for the Help, Contact, or Support option, where you can usually submit a request via web form or reach their team through live chat during support hours. Provide your full name, email address used at checkout, approximate charge date and amount, and any order number you can find in your emails. This information helps them locate your account and explain exactly what you were charged for, adjust your subscription if needed, or investigate any potential billing errors. Always avoid sharing full card numbers by email or chat—Vitable and your bank will never need your full card details to look up a transaction.
Why did my Vitable charge increase compared to last month?
A higher Vitable charge than usual is often due to changes you made to your vitamin pack, such as adding new supplements, increasing quantities, or switching to higher-priced products. Promotional discounts on your first order or time-limited offers may also expire, causing your subscription to revert to its standard monthly price. Log into your account at vitable.com.au and review your current pack and billing breakdown to see what changed. If you didn’t intend to modify your plan, you can adjust it back, remove items, or contact support to discuss the recent change.