Viva Leisure

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Viva Leisure is an Australian health and fitness company that owns and operates gym and wellness brands such as Club Lime and hiit republic.

Mitchell, Australian Capital Territory, Australia
vivaleisure.com.au

About Viva Leisure

Viva Leisure is an Australian health and fitness operator that runs a portfolio of gym and wellness brands, including Club Lime, hiit republic, GroundUp and others. The company focuses on providing accessible, membership-based fitness facilities with a range of equipment, classes, and training options, primarily across the Australian Capital Territory and other regions in Australia. Many of its locations operate 24/7, with a mix of full-service clubs, boutique studios, and lower-cost gym formats.

A charge from “VIVA LEISURE MITCHELL AUS” on a card statement will typically relate to a gym or fitness membership, class pack, or joining fee processed by Viva Leisure’s central billing system, even if your local club is branded as Club Lime, hiit republic, or another subsidiary brand. Charges may be recurring (weekly, fortnightly, or monthly direct debits), upfront payments, casual visit passes, or overdue/late payment fees associated with a membership agreement.

If you’re unsure about a Viva Leisure charge, start by checking your email for membership confirmations, direct debit agreements, or receipts from Club Lime, hiit republic, or other Viva Leisure brands. You can also log into your member portal (if applicable) to review billing history and upcoming debits. For further help, contact the club where you joined or use the contact details on vivaleisure.com.au; have the last four digits of your card, the transaction date, and amount ready to help them locate your account and resolve any billing questions, refunds, or cancellations.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Viva Leisure.

  1. VIVA LEISURE MITCHELL AUS

Frequently Asked Questions

Why is my Viva Leisure charge showing as “VIVA LEISURE MITCHELL AUS” instead of my local gym name?

Viva Leisure centrally processes billing for its brands, such as Club Lime and hiit republic. As a result, your bank statement may list the parent company descriptor “VIVA LEISURE MITCHELL AUS” even though you joined a specific club or studio under a different brand name.

Is the Viva Leisure charge a recurring membership fee or a one‑off payment?

Most Viva Leisure charges are recurring direct debits for ongoing memberships (weekly, fortnightly, or monthly), but you may also see one‑off amounts for joining fees, access cards, class packs, or outstanding balance payments. Check your membership agreement or member portal for your specific billing schedule and fee breakdown.

How do I cancel or pause my Viva Leisure (e.g., Club Lime or hiit republic) membership to stop future charges?

To cancel or suspend your membership, review the cancellation terms in your membership agreement and then contact your home club or follow the instructions in your member portal. Many memberships require notice periods or minimum terms, so ensure you submit your request in writing or via the official online form and keep a copy of any confirmation email for your records.

How can I request a refund or dispute a Viva Leisure transaction I don’t recognize?

First contact Viva Leisure or your home club directly with the transaction date, amount, and last four digits of your card so they can locate the payment. If it’s determined the charge is in error—for example, a debit after a confirmed cancellation or a duplicate debit—you can request a refund through their customer service team. If you can’t resolve it, you may then contact your bank to raise a formal dispute.

What are typical amounts I might see from Viva Leisure on my card statement?

Common Viva Leisure charges include regular membership debits (often in the range of weekly or fortnightly fees), one‑off joining or administration fees, replacement access card fees, and casual visit or class pack purchases. Exact amounts vary by membership type, club, and any promotions applied when you signed up.

Why do I see a pending or small initial charge from Viva Leisure when I first sign up?

When you set up a new membership or update your payment details, Viva Leisure’s billing system or payment processor may place a small temporary authorization or test charge to verify your card. These holds are usually reversed automatically and will disappear from your statement within a few days if they were only authorizations.

How can I confirm which membership or family member a particular Viva Leisure charge belongs to?

If multiple household members train under Viva Leisure brands, note the date and exact amount of the charge and compare it with each person’s membership plan and debit schedule. If you’re still unsure, contact Viva Leisure or the club where you joined and provide those details; they can cross‑reference their billing records to identify which account generated the charge.

How do I contact Viva Leisure about a billing or membership issue?

You can usually contact Viva Leisure through the contact form or details listed on vivaleisure.com.au or via your specific club’s website (e.g., Club Lime). Many clubs also provide an email address or in‑club staff who can assist with account and billing questions during staffed hours. Having your membership number or access card ID ready will speed up the process.

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