Waldorf Australia Group

Hotel90% confidence

Waldorf Australia Group was a serviced apartment and apartment-hotel operator in Australia and New Zealand, managing furnished apartments for short- and long-term stays under the Waldorf brand, many of which have since been rebranded as Nesuto.

Rosehill, New South Wales, Australia
nesuto.com
Owned by Daiwa House Industry Co., Ltd.

About Waldorf Australia Group

Waldorf Australia Group was a serviced apartment and apartment-hotel operator across Australia and New Zealand, now largely rebranded and operating under the Nesuto name (nesuto.com). The group managed fully furnished studio, one-, two- and three-bedroom apartments aimed at both short city breaks and longer corporate or relocation stays. Properties typically offered hotel-style services such as reception, housekeeping, and on-site facilities (parking, Wi‑Fi, sometimes pools or gyms), combined with in-room kitchens and laundry facilities for longer-term guests. The company was headquartered in Rosehill, New South Wales, and its former Waldorf-branded locations are now generally part of the Nesuto apartment-hotel portfolio.

A charge from “Waldorf Australia Group,” “Waldorf Apartments,” a specific Waldorf/Nesuto property name, or a similar descriptor may appear on your bank or card statement when you book a stay at one of their apartment-hotels. This could relate to a prepaid booking, payment on check-out, a refundable security deposit, or an advance payment for a long-term stay. You may also see multiple charges if you extended your stay, added incidentals (such as parking or minibar), or if the property processed a separate pre-authorisation hold and then the final room charge. Even though the Waldorf brand has been phased out, legacy systems, older bookings, or owner-managed properties may still use “Waldorf” or “Waldorf Australia Group” as the billing descriptor while trading publicly as Nesuto.

To verify this charge, first check your booking confirmation emails from Nesuto or any third-party booking site (such as Booking.com, Expedia, or corporate travel agents) for matching dates and amounts. Look closely at the statement descriptor for the city or property name and compare it to where you recently stayed. If you still have questions, visit nesuto.com and use the “Contact Us” or “Our Hotels” pages to find direct contact details for the relevant property or the central reservations team; provide your full name, stay dates, and the last four digits and date of the charge so they can locate your folio. Common billing issues—like duplicate-looking charges, unrecognized security deposits, or delayed incidentals—are usually resolved by requesting a copy of your final invoice and asking the property to explain or adjust the transaction if it was made in error.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Waldorf Australia Group.

  1. Waldorf Australia Gr PENNANT HIL AUS

Frequently Asked Questions

Why do I see a charge from Waldorf Australia Group if my booking was with Nesuto?

Many former Waldorf serviced apartments and hotels have been rebranded to Nesuto, but some payment systems and merchant accounts still use the legacy “Waldorf” or “Waldorf Australia Group” descriptor. If you recently stayed at a Nesuto property in Australia or New Zealand, the charge may legitimately appear under the old Waldorf name. Compare the transaction date and amount with your Nesuto booking confirmation to confirm it matches your stay.

What types of charges can appear from Waldorf/Nesuto on my card?

You may see a pre-authorisation hold at check-in (often covering the room plus a security buffer for incidentals), the main room charge, and separate charges for extras like parking, breakfast, or late check-out. Pre-authorisation holds are not actual debits, but reserved funds that should be released by your bank after the hotel finalises your bill, usually within a few business days. Long-stay or corporate guests may be billed weekly or monthly instead of per night, depending on the agreement.

Why is there a pending or temporary Waldorf/Nesuto charge that later disappears?

This is usually a pre-authorisation hold taken at check-in or when you provided your card to guarantee the booking. The property uses this to confirm the card is valid and to secure funds for your stay and potential incidentals. Once your final bill is processed, the hold is either converted into part of the final charge or released; your bank may take several days to update your available balance and remove the pending line.

How can I get a copy of my invoice or folio for a Waldorf/Nesuto stay?

You can request a copy of your tax invoice or folio directly from the property where you stayed or via Nesuto’s central contact form at nesuto.com. Provide your name, the property name, arrival and departure dates, and the email address used for the booking so they can locate your record. The invoice will list room charges, taxes, and all incidentals, which you can compare line-by-line with the amount on your statement.

What should I do if I don’t recognise a Waldorf Australia Group charge or think I was billed twice?

First, check whether you or another authorised cardholder stayed at or booked any Nesuto or former Waldorf apartment-hotel around the transaction date. If you still can’t identify it or see what appears to be a duplicate charge, contact the relevant property or Nesuto customer service with the exact amount, date, and statement descriptor; they can confirm whether multiple transactions were processed and issue a correction or refund if a genuine duplicate occurred. If the merchant cannot resolve it or confirms no matching booking, contact your bank or card issuer to dispute the charge.

Can I cancel or change a prepaid Waldorf/Nesuto booking and get a refund?

Refund eligibility depends on the cancellation policy attached to your specific rate and how you booked (direct vs. third-party). Many “Advance Purchase” or “Non-Refundable” rates cannot be refunded once charged, while flexible rates often allow cancellation up to a certain time before arrival. Review your confirmation email or booking portal for the exact terms, then contact the property or your booking agent; if an exception is possible (e.g., for extended stays or special circumstances), they will explain any fees or credits available.

How do I contact someone about a Waldorf/Nesuto billing issue?

Go to nesuto.com and use the “Our Hotels” section to find the specific property where you stayed; each hotel page lists phone and email contact details for reception or reservations. For general or multi-property queries, you can use the site’s contact form or central reservations contact listed there. When you reach out, include your booking number (if available), stay dates, the last four digits of your card, and a screenshot or description of the charge so they can investigate quickly.

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare Waldorf Australia Group

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you