Question 1

Why do I see a charge from “SPL*WALK-FIT.IO LIMASSOL CY” on my card statement?

Accepted Answer

This descriptor usually indicates a WalkFit subscription or program purchased via the walk-fit.io website, with the payment processed by a third‑party processor and settled under the company’s Cyprus address. Check whether you or someone in your household recently started or renewed a WalkFit plan through the website rather than the app store.

Question 2

What are the typical subscription prices for WalkFit?

Accepted Answer

WalkFit offers several subscription options, commonly including monthly, multi‑month, and annual plans. Public app‑store listings show examples such as monthly plans around $5–$25 and annual plans in the $35–$80 range, though exact pricing varies by country, currency, platform, and promotions. To see the exact amount you agreed to, review the paywall or receipt in your app store or your account on walk-fit.io.([apps.apple.com](https://apps.apple.com/us/app/walkfit-steps-counter/id1457956232?platform=vision&utm_source=openai))

Question 3

How do I cancel my WalkFit subscription if I signed up through the website (walk-fit.io)?

Accepted Answer

If you purchased directly on walk-fit.io, your subscription will NOT appear in your Apple ID or Google Play settings. Instead, log in to your WalkFit account on the website, go to the Subscription or Billing section, and use the cancel option there. The company’s help center notes that web subscriptions must be managed on the WalkFit site itself.([help-centre.walkfit.welltech.com](https://help-centre.walkfit.welltech.com/en-us/billing-subscriptions-refunds/how-can-i-check-my-current-subscription-web?utm_source=openai))

Question 4

How do I cancel WalkFit if I subscribed via the Apple App Store or Google Play?

Accepted Answer

For App Store purchases, open the Settings app on your iPhone or iPad, tap your name > Subscriptions, select WalkFit, and tap Cancel Subscription. For Google Play purchases, open the Play Store, tap your profile icon > Payments & subscriptions > Subscriptions, choose WalkFit, and cancel there. In both cases, you will retain access until the end of the current billing period, and WalkFit itself cannot cancel store‑managed subscriptions for you.([apps.apple.com](https://apps.apple.com/dk/app/walkfit-weight-loss-tracker/id1457956232?platform=ipad&utm_source=openai))

Question 5

Why was I charged again by WalkFit after my initial trial or intro offer?

Accepted Answer

WalkFit’s trials and intro offers typically convert automatically into a recurring subscription unless cancelled at least 24 hours before the renewal date. Complaints and receipts show that after a discounted or short‑term intro period, standard recurring charges (for example, monthly or multi‑month renewals) continue until you cancel. Review your original offer details and your next renewal date in your account or store subscription settings.([report.checkbca.org](https://report.checkbca.org/report/actitech-limited--dba-walk-fit-156653344/complaints?utm_source=openai))

Question 6

How can I request a refund for a WalkFit charge I didn’t expect?

Accepted Answer

If your subscription was billed via Apple or Google, refund requests must normally go through Apple’s or Google’s refund process. If you purchased on walk-fit.io, you can contact WalkFit support using the email in your receipt or at kate.support@walk-fit.io or contact-ios@welltech.com, providing your payment receipt number, email address used at signup, and the date and amount charged. They may review your case under their refund and cancellation policies.([play.google.com](https://play.google.com/store/apps/details/WalkFit_Weight_Loss_Walking?hl=en&id=com.walkfit.weightloss.steptracker.pedometer&utm_source=openai))

Question 7

Why does my receipt list Actitech Limited instead of WalkFit or Welltech Apps Limited?

Accepted Answer

Some WalkFit web purchases are processed under the legal entity Actitech Limited, which is associated with the WalkFit program and lists the same Limassol, Cyprus address as the app publisher. This is normal for their web billing system and still corresponds to your WalkFit subscription. You can manage or cancel that subscription from your WalkFit account on walk-fit.io, or by contacting their support with the Actitech receipt details.([report.checkbca.org](https://report.checkbca.org/report/actitech-limited--dba-walk-fit-156653344/complaints?utm_source=openai))

Question 8

How can I verify whether a WalkFit charge is legitimate or potentially fraudulent?

Accepted Answer

Start by checking whether the amount matches one of WalkFit’s subscription tiers and whether you or a family member installed the WalkFit app or signed up on walk-fit.io around the charge date. Then look for a confirmation email from WalkFit, Welltech Apps Limited, or Actitech Limited. If you find an active subscription in your app‑store or WalkFit web account, the charge is likely legitimate; if not, contact WalkFit support with your receipt and immediately notify your bank or card issuer to investigate and block any further unauthorized payments.

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