WeKnow Group

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WeKnow Group is a London-based inbound tourism and travel services company offering airport transfers, shuttle services, tours, attraction tickets, and other visitor services for London and the UK.

London, England, United Kingdom
weknowlondon.com

About WeKnow Group

WeKnow Group is an inbound tourism retailer and guest services provider headquartered in London, England. Through brands such as WeKnow London, the company offers airport car transfers, zero‑emission shuttles, hotel eShuttle services, tours, attraction and theatre tickets, SIM cards, and other travel products tailored primarily to visitors arriving into London and the UK. They have long‑standing operations at Heathrow Airport terminals and partnerships with hundreds of hotels, as well as an online “one‑stop shop” for booking local transport and experiences. ([uk.linkedin.com](https://uk.linkedin.com/company/weknowgroup?utm_source=openai))

A charge from “We Know Grou” or “We Know Group” on a card statement is typically related to a travel purchase such as an airport transfer, hotel shuttle, tour, or attraction ticket booked via their desks at Heathrow, their hotel concierge/self‑service kiosks, or their website (weknowlondon.com). Official documentation for bookings explicitly notes that card statements will show the merchant as “We Know Group,” even when the booking is branded as WeKnow London. Because they use the Tour Operators Margin Scheme (TOMS) in the UK, VAT receipts may not be available in the usual form, which can also cause confusion when reconciling charges. ([weknowlondon.com](https://www.weknowlondon.com/contact-us.aspx?utm_source=openai))

If you have questions about a WeKnow Group charge, the best approach is to locate any confirmation email or voucher (often from WeKnow London) associated with recent London/UK travel, noting the booking reference and date. You can then contact their customer services team via the contact details on weknowlondon.com—email support and phone support are provided and are available for pre‑travel, during‑stay, and post‑travel issues. When reaching out, have your last four digits of the card, transaction date, amount, and booking references ready; this will help them quickly confirm whether the charge is valid, explain the product purchased, and advise on eligibility for changes, cancellations, or refunds under their published terms and conditions. ([uk.linkedin.com](https://uk.linkedin.com/company/weknow-group?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to WeKnow Group.

  1. We Know Grou

Frequently Asked Questions

Why does my card statement show a charge from “We Know Group” when I booked with WeKnow London?

WeKnow London is a trading brand of We Know Group Ltd. Their receipts explicitly state that charges on your card statement will appear as “We Know Group,” even if you booked via the WeKnow London website, airport desk, hotel kiosk, or concierge. Matching the transaction date and amount with your WeKnow London confirmation email usually confirms the link between the booking and the charge. ([weknowlondon.com](https://www.weknowlondon.com/contact-us.aspx?utm_source=openai))

What types of purchases commonly appear as WeKnow Group charges?

WeKnow Group charges typically relate to inbound travel services around London, such as private car transfers, hotel eShuttle services to and from Heathrow, coach or rail connections, attraction and theatre tickets, sightseeing tours, and bundled transport plus attraction packages. If you used any airport transfer or booked local experiences around a recent London trip, those are the most likely sources of the charge. ([uk.linkedin.com](https://uk.linkedin.com/company/weknowgroup?utm_source=openai))

How can I view or download a receipt or booking confirmation for my WeKnow Group transaction?

Receipts and booking confirmations are usually emailed at the time of purchase by WeKnow London or WeKnow Group, including details such as booking reference, date, service type, and passenger information. Search your email (including spam/junk) for terms like “WeKnow London,” “WeKnow Group,” or your travel dates. If you cannot find it, contact WeKnow Group customer care via the contact details on weknowlondon.com and provide your name, travel date, and the last four digits of the card so they can look up the booking. ([weknowlondon.com](https://www.weknowlondon.com/contact-us.aspx?utm_source=openai))

Why can’t I get a standard VAT invoice for my WeKnow Group booking?

WeKnow Group states that its transactions are supplied under the UK Tour Operators Margin Scheme (TOMS), which means VAT is accounted for differently than on a standard retail sale. As a result, they note that conventional VAT receipts or invoices cannot be provided for these bookings. If you need documentation for expenses, you can use the booking confirmation and payment receipt as proof of purchase, but you may not receive a separate VAT breakdown. ([ucalgary.ca](https://www.ucalgary.ca/legal-services/sites/default/files/teams/1/Disclosure-PVC-2025-10-McCauley.pdf?utm_source=openai))

How do I cancel or change an airport transfer or hotel eShuttle booked with WeKnow Group?

Cancellation and amendment rules depend on the specific product booked. Many shuttle and transfer services allow changes or full refunds up to a specified cut‑off time before departure (for example, several hours before pickup) as outlined in their cancellation and refund policy. Check the “Cancellations & Refunds” and terms sections on weknowlondon.com or in your booking confirmation; then contact customer services by email or phone with your booking reference if you need to modify or cancel. ([weknowlondon.com](https://www.weknowlondon.com/contact-us.aspx?utm_source=openai))

What should I do if I see multiple WeKnow Group charges I don’t recognize?

First, cross‑check each charge against your WeKnow London confirmations; separate bookings—such as an arrival transfer, departure transfer, and attraction tickets—may appear as multiple WeKnow Group transactions. If any amounts still seem unfamiliar, contact WeKnow Group support with transaction dates and amounts so they can identify the underlying bookings. If they cannot locate a matching booking or you suspect fraud, follow up with your card issuer to dispute the transactions. ([uk.linkedin.com](https://uk.linkedin.com/company/weknow-group?utm_source=openai))

Why do I see a small or pending WeKnow Group charge on my card?

When you book certain transport or ticket products, WeKnow Group or your card issuer may place an authorization hold to confirm your payment method. This can appear as a small or pending amount that later converts to the final charge or is released if the booking is not completed. If a pending hold remains on your statement after several days without a confirmed booking, contact your bank and WeKnow Group support with the authorization details for clarification. ([uk.linkedin.com](https://uk.linkedin.com/company/weknow-group?utm_source=openai))

How can I contact WeKnow Group about a billing or booking issue?

You can reach WeKnow Group through the contact page on weknowlondon.com, which provides customer care email details and phone numbers. For faster assistance, include your full name, booking reference, travel dates, the last four digits of the card used, and a brief description of the billing or service issue so their support team can quickly verify your transaction and respond with options for clarification, changes, or refunds where applicable. ([weknowlondon.com](https://www.weknowlondon.com/contact-us.aspx?utm_source=openai))

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