Question 1

Why do I see a recurring charge from Welliqa on my card statement?

Accepted Answer

Welliqa uses automatic recurring billing for its subscription plans (such as Bronze, Silver, and Gold). When you sign up on welliqa.com, you authorize them or their payment processor to charge your card every 30 days until you cancel, so you will see a repeating charge each billing cycle.

Question 2

What subscription plans does Welliqa offer and what are the typical prices?

Accepted Answer

According to Welliqa’s terms, they offer several membership tiers, including Bronze, Silver, Gold, and a Daily Plan. Monthly plans are billed at fixed price points (for example, amounts around the $19–$35 range per month depending on tier), while the Daily Plan is a one-time low-cost charge for 24-hour access. For current pricing, you should check the sign-up or pricing page on welliqa.com, as prices can change.

Question 3

How can I cancel my Welliqa subscription so I stop getting billed?

Accepted Answer

You can cancel your Welliqa membership at any time by contacting their customer service team using the support phone number or email listed on welliqa.com, or by following any cancellation instructions provided in your account area. Per their terms, cancellation stops future renewals, but you typically retain access until the end of the current billing period.

Question 4

How do I request a refund for a Welliqa charge I’m not happy with?

Accepted Answer

Welliqa’s terms state that members may request a refund within a defined period (for example, within 30 days of the billing date) if they are not satisfied. To request a refund, contact their support team via the email or phone number on their site with your name, email, and transaction details; approved refunds are usually sent back to the same card used for the original purchase and may take several business days to appear on your statement.

Question 5

Can Welliqa place small or test charges on my card?

Accepted Answer

Like many online services, Welliqa or its payment processors may run a small temporary authorization when you first sign up or update your card to verify the payment method. These authorizations should automatically fall off your statement or change from pending to $0 once your main subscription charge settles.

Question 6

I don’t remember creating a Welliqa account, but I see a charge. What should I do?

Accepted Answer

First, search your email (including spam folders) for messages from welliqa.com, as the account may have been created using a different email address or by someone in your household. If you still don’t recognize it, contact Welliqa support with the date and amount of the charge and the first and last name on the card so they can look up the transaction. If they confirm that it doesn’t match you, contact your bank or card issuer to report possible unauthorized use.

Question 7

How can I contact Welliqa about a billing or account issue?

Accepted Answer

You can reach Welliqa by using the contact form on their website and by using the customer support phone number or email address listed on welliqa.com’s contact or terms pages. Have your billing date, amount charged, and the email address used to sign up ready so they can quickly locate your account.

Question 8

Why does the statement line say something like “WELLIQA” with additional text or a location such as Renton, WA?

Accepted Answer

Card descriptors often combine the merchant name with details from a payment processor or billing gateway, so you may see “WELLIQA” along with other codes or a city/state for the processor rather than Welliqa’s own corporate address. As long as “WELLIQA” or “welliqa.com” appears in the description and the amount matches a recent or recurring subscription, it is likely tied to your Welliqa FIT online fitness membership.

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