Wireless Professional Solutions

Electronics95% confidence

Wireless Professional Solutions is an Australian networking equipment retailer and distributor that provides wireless networking, LAN, and home automation products and solutions for residential, business, and industrial customers across Australia and New Zealand.

Roseville, New South Wales, Australia
wisp.net.au
Owned by Amcoll Pty Ltd

About Wireless Professional Solutions

Wireless Professional Solutions (wisp.net.au) is an Australian retailer and distributor specialising in wireless networking, LAN, and home automation equipment for residential, business, and industrial customers. Based in Roseville, New South Wales, they supply routers, access points, point‑to‑point wireless links, PoE switches, antennas, smart-home devices, and related accessories across Australia and New Zealand. They serve both end users and trade customers such as IT integrators, installers, ISPs, and WISPs, often providing pre‑sales advice and technical guidance for building reliable wired and wireless networks.

A charge from Wireless Professional Solutions may appear on your bank or card statement after you purchase networking or home automation hardware via their online store, pay a trade invoice, or settle an over‑the‑phone or emailed payment link. The descriptor may include labels such as “WIRELESS PROFESSIONAL SOLUTIONS”, “WISP.NET.AU”, or “WISP ROSEVILLE NSW”. You might see one‑time charges for individual orders, recurring charges if you’ve set up periodic invoicing or maintenance arrangements, shipping or upgrade top‑ups for an existing order, or small temporary authorisation holds when you first add or update a card. In some cases, a pre‑order, backordered item, or trial/demo hardware deposit can also show as a separate transaction.

If you’re unsure about a Wireless Professional Solutions charge, first check your email for order confirmations or tax invoices from wisp.net.au, including any purchases made for your home or business by colleagues or contractors. Compare the transaction amount against recent hardware orders, quotes you’ve approved, or recurring invoices. To resolve questions, visit https://wisp.net.au and use the Contact or Support section to reach their team, providing your full name, business name (if applicable), approximate charge amount, and transaction date so they can locate the payment. Common billing issues—such as duplicate charges, incorrect amounts, or unrecognised trade invoices—are typically resolved by supplying screenshots of your statement and any related order numbers so they can verify and, if needed, refund or adjust the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Wireless Professional Solutions.

  1. WIRELESS PROF SOLUTN\UNIT 49\ROSEVILLE\2

Frequently Asked Questions

Why do I see a charge from WIRELESS PROFESSIONAL SOLUTIONS or WISP.NET.AU on my bank statement?

This charge is usually linked to an order for networking or wireless equipment placed through the wisp.net.au online store, by phone, or via a manual invoice. It may correspond to items like routers, access points, antennas, PoE switches, or smart‑home gear, plus shipping and GST. The descriptor can appear as “WIRELESS PROFESSIONAL SOLUTIONS”, “WISP.NET.AU”, or similar variations referencing Roseville, NSW. If your business uses an installer or IT provider, the equipment for your site may have been purchased through their trade account, but billed to your card.

What are typical amounts for Wireless Professional Solutions charges?

Most personal or small‑business orders are single transactions that commonly range from about AUD $50–$500 for individual devices and small bundles, though larger commercial or industrial deployments can be significantly higher. You may also see smaller follow‑up charges for shipping adjustments, accessories, or partial invoice payments. The exact amount should match a quote, invoice, or online order total (including GST and freight) provided by Wireless Professional Solutions. If the figure doesn’t line up with any known order, contact them with the amount and date so they can cross‑check their records.

Could this be a subscription or recurring billing from Wireless Professional Solutions?

Wireless Professional Solutions primarily sells hardware on a one‑off basis, but some customers may have recurring invoices for managed services, equipment leases, or scheduled hardware supply. In those cases, you might see regular monthly, quarterly, or annual charges that align with your agreed contract or service schedule. Review any service agreements or trade terms you’ve signed with them, and check your email for recurring invoice notices. If you’re uncertain why a charge recurs, ask them to confirm whether your account has any active subscription or maintenance arrangements.

How do I cancel or change a recurring service or scheduled order with Wireless Professional Solutions?

If you have a recurring hardware supply, managed service, or automatic invoice payment through Wireless Professional Solutions, you’ll need to contact them directly to change or cancel it. Go to https://wisp.net.au and use the Contact/Support form, or reply to the last invoice or order confirmation you received, clearly stating that you want to cancel or modify recurring billing. Include your company name, account or invoice numbers, and the date you want changes to take effect. Make sure you receive written confirmation that the schedule has been updated or cancelled before assuming charges will stop.

Why do I see a small or temporary WISP.NET.AU charge that later disappears?

A small charge or authorisation (often a low dollar amount) that appears and then disappears is usually a card verification hold placed when you first pay an invoice or create an online order. This is used by the payment processor to verify that your card is valid and will normally be reversed automatically within a few business days. It should not result in a permanent debit on your account. If a small pending amount remains on your statement for more than a week, contact your card issuer first, and then Wireless Professional Solutions if it still shows as active.

How can I get a copy of my invoice or receipt for a Wireless Professional Solutions charge?

Invoices and receipts are typically emailed to the address provided at checkout or on your trade account when the order is processed and dispatched. Check your inbox and spam folders for messages from wisp.net.au around the date of the charge, and search by terms like “invoice”, “order confirmation”, or your company name. If you can’t find it, contact Wireless Professional Solutions via their website with the last four digits of your card, the exact transaction amount, and the date; they can usually locate the order and resend your tax invoice.

How do I request a refund or dispute an incorrect charge from Wireless Professional Solutions?

Start by contacting Wireless Professional Solutions directly through the contact or support section on https://wisp.net.au, explaining why you believe the charge is incorrect and attaching any relevant order or invoice numbers and a screenshot of your bank statement. For product returns, they will advise you of their return and warranty conditions, including whether the item is eligible, time limits, and any restocking or freight fees. Most billing errors are handled by issuing a partial or full refund back to the original payment method once the issue is verified. If you cannot resolve the matter with the merchant, you may also contact your bank or card issuer to discuss a formal dispute.

What should I do if I don’t recognise a Wireless Professional Solutions charge at all?

First, check with family members, colleagues, or your IT/installer to see if anyone used your card to purchase networking or home automation gear for your home or business. Look through recent emails for any quotes or orders from wisp.net.au that you might have forgotten. If no one recognises the transaction, contact Wireless Professional Solutions with the transaction date, amount, and the name printed on your card so they can identify which order it relates to. If they confirm that the purchase was not authorised by you, notify your bank or card issuer immediately to secure your card and lodge a fraud report.

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