Wotif

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Wotif is an Australian online travel agency that allows customers to book hotels, flights, holiday packages, and related travel services, primarily serving the Australia–New Zealand market.

Brisbane, Australia
wotif.com
Owned by Expedia Group

About Wotif

Wotif is an Australian online travel agency (owned by Expedia Group) based in Brisbane, Australia. Through wotif.com and its mobile app, customers can book hotels, motels, apartments, holiday rentals, flights, car hire, and package deals, primarily across Australia, New Zealand, and nearby destinations. The platform works with thousands of accommodation providers and airlines, offering both flexible and non‑refundable rates, “mystery” or “secret” deals, and last‑minute specials aimed at leisure and business travellers.

A Wotif charge may appear on your bank or card statement when you book travel through wotif.com or the Wotif app. This can include hotel or holiday rental bookings, flight tickets, package combinations (flight + hotel, hotel + car), pre‑paid car hire, or booking fees. Depending on the property or airline, you might see a single upfront prepayment, multiple instalments (for split bookings like flight and hotel), or a later charge on the check‑in/check‑out date if the rate is “pay at property.” You may also see temporary pre‑authorisations for security deposits at hotels, or card verifications when you first save a card in your Wotif account.

If you’re unsure about a Wotif charge, first log in to your account on wotif.com or in the app and check your “Trips” or “My Bookings” section for recent or upcoming reservations under the same date and amount. Compare the booking confirmation email with the date and amount on your statement, and note that hotel or car hire deposits sometimes appear a few days before arrival. For further help, you can contact Wotif customer support via the “Support” or “Help” section on wotif.com, where you’ll find live chat and phone options, or by using the help links in your confirmation email. Have your itinerary number, the last four digits of your card, and the exact charge amount ready to speed up resolution of issues like duplicate charges, cancellations, refunds, or unknown bookings.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Wotif.

  1. WOTIF WOTIF.COM ES
  2. WOTIF wotif.com AU
  3. WOTIF WOTIF.COM AUS

Frequently Asked Questions

Why do I see a Wotif charge on my card when my hotel said I would pay at the property?

Some properties listed on Wotif use Wotif (or its parent company Expedia Group) to process payments on their behalf, even if the rate is described as “pay at property.” In these cases, Wotif may collect the payment close to your stay date and pass it on to the hotel, so the charge appears as WOTIF or WOTIF.COM rather than the hotel’s own name. Check your confirmation email to see who is listed as the merchant of record and whether the rate is pre‑paid or pay later. If it’s unclear, contact Wotif support with your itinerary number for clarification.

What are common Wotif charge amounts or descriptions I might see on my statement?

Wotif charges typically match the total cost shown at checkout, which can include nightly room rates, taxes, fees, and sometimes booking fees. You may see descriptors like “WOTIF.COM,” “WOTIF BRISBANE AUS,” or a variation referencing Expedia/Wotif, and the amount may be in AUD or your local currency depending on your payment settings. Separate line items can appear for flights and hotels if you booked them together, and hotels may additionally place a separate security deposit hold at check‑in that is not set by Wotif.

Why is there a small or duplicate Wotif charge that later disappeared?

Wotif and some partner hotels or car hire companies may place a temporary pre‑authorisation or card verification hold to confirm your payment method, often for a small amount (for example, $1 AUD or a small percentage of your stay). These are not actual charges and should automatically drop off or be released by your bank within a few business days. If a pending hold remains for longer than your bank’s standard processing time, contact your bank first, then Wotif support with a screenshot of the pending transaction if needed.

How do I cancel or change a booking made through Wotif, and will I still be charged?

To cancel or modify a booking, log into your Wotif account, go to “My Bookings” or “Trips,” select the reservation, and check the cancellation policy shown, then follow the prompts to cancel or change. Many flexible hotel rates allow free cancellation up to a specific deadline, while non‑refundable or “last‑minute deal” rates may incur a full charge if cancelled. Flight and package changes are subject to airline rules and may involve change fees and fare differences. Always review the fare/rate rules before confirming; Wotif will show any fees or non‑refundable portions during the change or cancellation process.

How do I request a refund for a Wotif booking or dispute a charge?

If your booking was cancelled within the free‑cancellation window or the hotel/airline has agreed to a refund, Wotif typically processes the refund back to your original payment method. Refund timing varies: many hotel refunds process within 7–10 business days, while flight and package refunds can take longer if airline approval is required. To request a refund review, go to your booking in your Wotif account, use the “Contact us about this booking” link, or reach Wotif via the Help/Support section, and provide your itinerary number and any supporting documentation (such as hotel confirmation of waiver). If you see an unrecognised charge, contact Wotif support before initiating a bank dispute so they can investigate and avoid delays.

How can I contact Wotif about a charge or billing issue?

You can reach Wotif customer support through the “Help” or “Support” section at wotif.com, where you’ll find country‑specific phone numbers, chat options, and self‑service tools. The quickest way is usually via live chat or the “Call Us” option from within your specific booking, which routes you to the right team with your itinerary details already attached. Keep your booking reference, travel dates, and the exact amount and date of the charge handy so they can locate the transaction immediately.

Does Wotif offer subscriptions or recurring charges, or is each charge linked to a booking?

Wotif does not operate on a subscription model; it charges per booking for hotels, flights, car hire, and packages. You should not see recurring monthly fees from Wotif—each charge should correspond to a specific reservation, deposit, or booking fee. If you notice repeated similar charges labelled as Wotif without matching bookings in your account, check if a family member used your card and then contact Wotif support promptly to review for possible misuse.

Why is the Wotif amount on my statement different from the price I saw when I booked?

Differences can occur due to currency conversion, bank fees, or taxes and fees included at checkout but displayed differently by your card issuer. If you booked in a foreign currency, your bank may apply its own exchange rate and an international transaction fee, resulting in a higher amount on your statement. For hotel stays, additional local taxes, resort fees, or parking charges may be collected directly by the property and won’t appear as a Wotif charge. Compare your confirmation email to your statement; if you still see a mismatch with the Wotif‑processed portion, contact Wotif with screenshots of both for review.

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