Question 1

Why do I see a charge from XIA on my credit card or purchasing card?

Accepted Answer

A charge from XIA usually corresponds to the purchase of their scientific data acquisition hardware or related software and support services. These purchases are commonly made by labs, universities, or industrial R&D groups for spectroscopy or radiation detection equipment. Check any recent equipment orders or invoices from XIA around the date of the charge.

Question 2

Is the XIA charge a one-time purchase or a recurring subscription?

Accepted Answer

Most XIA charges are one‑time payments for hardware systems, modules, or software licenses. In some cases, there may be periodic charges for extended support contracts, warranty extensions, or maintenance agreements, but these will be clearly indicated on the XIA quote or invoice provided at the time of purchase.

Question 3

How can I verify what specific product or service I purchased from XIA?

Accepted Answer

Look for a corresponding XIA quote, sales order, or invoice in your email or procurement system that lists part numbers, serial numbers, or license details. The invoice amount and date should match the charge on your statement. If you can’t find the documentation, contact XIA using the support or contact details on xia.com and provide the transaction date and amount so they can look up the order. ([xia.com](https://xia.com/))

Question 4

Can I cancel or change an order with XIA after my card has been charged?

Accepted Answer

Order changes or cancellations depend on the status of your order and whether custom hardware or configurations have already been built or shipped. If you need to modify or cancel an order, reach out to XIA as soon as possible with your quote or invoice number. They can advise whether the order can be adjusted and what restocking or cancellation terms apply under their policies. ([xia.com](https://xia.com/warranty-and-support-policy/))

Question 5

How do I request a refund or return hardware purchased from XIA?

Accepted Answer

Refunds and returns are handled under XIA’s warranty and return policies. For standard products, they may allow returns or exchanges within a defined period, especially for defective items, provided you obtain an RMA and follow their return procedures. Review the warranty and support policy on xia.com or contact their support team to initiate an RMA and confirm eligibility, timelines, and any fees. ([xia.com](https://xia.com/warranty-and-support-policy/))

Question 6

Could the XIA charge be an authorization hold rather than a final payment?

Accepted Answer

For some transactions, particularly when orders are being confirmed or funding sources are being validated, you might see a temporary authorization from XIA or its payment processor before the final charge posts. These holds typically drop off automatically once the final transaction settles or if the order is not completed. If a hold remains longer than a few business days, contact your bank and XIA for clarification.

Question 7

How can I contact XIA about a billing or invoice question?

Accepted Answer

Visit xia.com and use the Contact or Support sections to find their phone number and email for customer support. When you reach out, have your organization name, invoice or quote number, approximate charge amount, and transaction date ready so they can quickly locate your account and provide details about the charge. ([xia.com](https://xia.com/))

Question 8

What if no one in my organization recognizes the XIA charge?

Accepted Answer

Start by checking with departments that typically purchase scientific or test equipment—such as physics, engineering, health physics, or QA/test labs—as they are the most likely to use XIA products. If no one recognizes the purchase and XIA cannot match the transaction to your organization or card, report the charge as potentially unauthorized to your card issuer so they can investigate and, if appropriate, initiate a dispute.

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