Yes Medical

Healthcare82% confidence

Yes Medical is an Australian medical supply company providing a wide range of medical products, including consumables, equipment, furniture and pharmaceuticals, with Australia‑wide distribution and online ordering.

Smeaton Grange, New South Wales, Australia
yesmed.com.au

About Yes Medical

Yes Medical is an Australian, family‑owned medical supply company that has been serving clinics, hospitals, GPs, allied health providers and home‑care customers since 1975. They stock 10,000+ medical products across categories such as consumables, diagnostic and surgical equipment, medical furniture, and pharmaceuticals, with no minimum order and a best‑price guarantee. Orders are dispatched from their Smeaton Grange, NSW base and other state offices, with Australia‑wide delivery and support via phone, email and an online store/app.([yesmed.com.au](https://www.yesmed.com.au/?utm_source=openai))

A Yes Medical charge may appear on your bank or card statement after purchasing medical supplies through their website, mobile/tablet app, or via a phone/email order processed to your card. Most charges are one‑off transactions for items like consumables, instruments or pharmaceuticals, but you may also see repeat charges if your practice regularly re‑orders the same products or if you placed multiple orders on different days. The amount can include product costs, GST, and—if your order was under $99 ex‑GST—an $18.90 + GST freight fee; orders over $99 ex‑GST usually receive free delivery, while bulky or capital equipment and some hospital orders may have custom freight charges.([yesmed.com.au](https://www.yesmed.com.au/?utm_source=openai))

To verify a Yes Medical charge, first log into your Yes Medical online account (if you have one) and check your recent orders and invoices, or search your email for order confirmations or tax invoices from the yesmed.com.au domain. If you still have questions or don’t recognise the transaction, contact their customer service team on 1800 10 10 33 or email sales@yesmed.com.au with your full name, business name (if applicable), order date and the exact amount shown on your statement so they can locate the invoice. For issues such as incorrect items, returns or refunds, Yes Medical offers free lifetime returns on eligible consumable products purchased directly from them, subject to items being in original condition and excluding certain PPE, cold‑chain and short‑expiry items; you can submit a return request online and they will arrange courier collection and issue a credit or refund once processed.([yesmed.com.au](https://www.yesmed.com.au/contact/?utm_source=openai))

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Yes Medical.

  1. EZI*Flowers Across Syd 61399997997 AU
  2. EZI*YESMED ASTIR 61437707212 AU

Frequently Asked Questions

What are the most common reasons I’d see a Yes Medical charge on my bank statement?

Most Yes Medical charges come from purchasing medical supplies through their website, mobile app or by phone, where your credit/debit card is used for payment. This may be a one‑off order for consumables or equipment, a repeat clinic stock order, or a payment for pharmaceutical items and related freight. If your practice uses Yes Medical regularly, the descriptor on your statement may look similar each time, even if the order contents differ.([yesmed.com.au](https://www.yesmed.com.au/?utm_source=openai))

Are Yes Medical charges a subscription or recurring fee?

Yes Medical does not advertise a consumer subscription service; most payments are one‑off charges per order. However, clinics that order regularly may place multiple orders each month, which can look like recurring billing even though each transaction relates to a separate invoice. If you’re unsure whether a charge is linked to a particular invoice, contact their team with the date and exact amount from your statement so they can confirm the order details.([yesmed.com.au](https://www.yesmed.com.au/?utm_source=openai))

What charge amounts are typical for Yes Medical orders, including shipping and GST?

Yes Medical sells everything from low‑cost consumables to higher‑value equipment, so transaction amounts can range from under $50 for small orders to several hundred or more for bulk stock or devices. Orders over $99 excluding GST usually receive free delivery, while orders under that threshold typically incur an $18.90 + GST freight fee, and bulky or capital items may attract a quoted freight charge. All pricing is in Australian dollars and generally includes GST where applicable.([yesmed.com.au](https://www.yesmed.com.au/?utm_source=openai))

Why do I see a pending or small temporary charge from Yes Medical on my card?

When you place or update an order, your bank or card issuer may show a temporary pre‑authorisation from Yes Medical or their payment gateway to verify your card. This can appear as a small amount or as a pending hold matching your order total and should drop off or convert to the final settled transaction within a few business days, depending on your bank’s policies. If a pending amount remains longer than your bank’s usual timeframe, reach out to your bank and Yes Medical with screenshots of the transaction for clarification.

How can I get a copy of the invoice or receipt for a Yes Medical charge?

Log into your Yes Medical online account and check the Orders or Invoices section to download tax invoices for recent purchases. You can also search your email for order confirmation or invoice messages from Yes Medical, which are automatically sent after an order is placed. If you can’t find these, contact their customer service team on 1800 10 10 33 or via sales@yesmed.com.au with the date and amount charged so they can resend the invoice.([yesmed.com.au](https://www.yesmed.com.au/contact/?utm_source=openai))

How do I return items or request a refund for a Yes Medical order I don’t want or recognise?

Yes Medical offers free lifetime returns on eligible consumable products purchased directly from them, provided items are in original condition and packaging; this excludes many PPE, cold‑chain, single‑use and short‑expiry products, as well as large or capital equipment. To start a return, complete the online returns request form; they will arrange courier collection, assess the goods at their warehouse, then issue a credit note or refund once approved. If you believe a charge is fraudulent or you never placed the order, contact Yes Medical immediately and also notify your bank or card issuer to discuss dispute options.([yesmed.com.au](https://www.yesmed.com.au/returns?utm_source=openai))

How can I cancel or change a Yes Medical order after seeing the charge?

If you need to cancel or amend an order, contact Yes Medical as soon as possible on 1800 10 10 33, as they offer same‑day dispatch for many orders placed before cut‑off times. Once an order has shipped, changes may not be possible, but you may still be able to return eligible consumable items under their free returns policy. Always have your order number, invoice and the amount from your bank statement handy when you call or email.([yesmed.com.au](https://www.yesmed.com.au/?utm_source=openai))

How do I contact Yes Medical if I don’t recognise this charge?

You can reach Yes Medical’s customer service team by calling 1800 10 10 33 during business hours or by emailing sales@yesmed.com.au with your enquiry. Include your full name, clinic or business name (if applicable), contact number, and a screenshot or description of the transaction (date, currency, and exact amount). They operate from their head office at 1/148 Hartley Rd, Smeaton Grange NSW 2567, with additional offices in other Australian states, and can review their records to confirm whether the charge is linked to an order in your name.([yesmed.com.au](https://www.yesmed.com.au/contact/?utm_source=openai))

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